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Assistant Help Desk Technician Jobs in Puerto Rico

SmartLogix

Desktop Support Technician II

San Juan, PR · On-site

$50 - $70/hr

The Desktop Support Technician II is responsible for analyzing, troubleshooting, and resolving ... Handle escalations from Tier I Help Desk and unresolved incidents. * Diagnose issues, perform root ...

New

TransPerfect

Helpdesk Support Specialist

San Juan, PR · On-site

May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management * Assists IT management in identifying and developing solutions to emerging issues faced ...

TransPerfect

Helpdesk Support Specialist

San Juan, PR · On-site

May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management * Assists IT management in identifying and developing solutions to emerging issues faced ...

Easy Mile Fitness

Front Desk Full-Time Associate

Carolina, PR · On-site

$12.25 - $15.75/hr

... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...

Easy Mile Fitness

Front Desk Part-Time Associate

San Juan, PR · On-site

$13.75 - $17.75/hr

... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...

Easy Mile Fitness

Front Desk Part-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...

Easy Mile Fitness

Front Desk Part-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...

PLANET FITNESS

Front Desk Part-Time Associate

San Juan, PR · On-site

$13.75 - $17.50/hr

... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...

Easy Mile Fitness

Front Desk Part-Time Associate

Carolina, PR · On-site

$12.25 - $15.75/hr

... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...

PLANET FITNESS

Front Desk Full-Time Associate

Carolina, PR · On-site

$12.25 - $15.75/hr

... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...

Easy Mile Fitness

Front Desk Part-Time Associate

Caguas, PR · On-site

$13.75 - $17.50/hr

... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...

Easy Mile Fitness

Front Desk Part-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...

PLANET FITNESS

PR · On-site

$13.75 - $17.75/hr

... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...

PLANET FITNESS

Front Desk Part-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...

PLANET FITNESS

Front Desk Part-Time Associate

Caguas, PR

$13.75 - $17.50/hr

... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...

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All JobsHelp Desk Technician JobsAssistant Help Desk Technician JobsAssistant Help Desk Technician Jobs in Puerto Rico

Assistant Help Desk Technician information

What is an assistant help desk technician?

Assistant Help Desk Technicians are entry-level IT professionals who provide support to users encountering technical issues with computer systems, software, and hardware. They assist in troubleshooting problems, answering user queries, and escalating more complex issues to higher-level technicians or IT staff. Their responsibilities often include setting up new equipment, maintaining records of issues, and guiding users through basic troubleshooting steps. This role is essential for maintaining smooth daily operations in any organization that relies on computer technology.

What are the key skills and qualifications needed to thrive as an assistant help desk technician?

To thrive as an Assistant Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, typically supported by a high school diploma or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems is essential for daily tasks. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage challenging situations. These skills ensure efficient issue resolution, high user satisfaction, and contribute to the smooth operation of IT services.

What are some common challenges faced by assistant help desk technicians, and how can these be addressed on the job?

Assistant Help Desk Technicians often encounter challenges such as troubleshooting a wide variety of technical issues, managing high volumes of support requests, and communicating effectively with users who have varying levels of technical understanding. Addressing these challenges typically involves staying organized with ticketing systems, developing strong problem-solving skills, and practicing patience and clear communication. Many technicians find it helpful to document recurring issues and solutions, which can speed up future resolutions and improve overall service quality.

What is the difference between Assistant Help Desk Technician vs Help Desk Technician?

AspectAssistant Help Desk TechnicianHelp Desk Technician
Required CertificationsCompTIA A+, Network+ (optional)CompTIA A+, Network+ (preferred)
Work EnvironmentEntry-level support, assisting senior staffFrontline support, troubleshooting user issues
Employer UsageIT support teams, help desk departmentsIT support teams, help desk departments

The Assistant Help Desk Technician typically performs basic support tasks under supervision, focusing on routine troubleshooting and customer service. The Help Desk Technician handles more complex issues independently, providing technical solutions and escalating when necessary. Both roles are essential in IT support, with the assistant role serving as a stepping stone to more advanced positions.

Is assistant help desk technician a good entry-level IT job?

The assistant help desk technician role is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of hardware, software, and common operating systems, making it suitable for those starting a career in IT.

What are the most commonly searched types of Help Desk Technician jobs in Puerto Rico?

The most popular types of Help Desk Technician jobs in Puerto Rico are:

Assistant Help Desk Technician jobs near you

Help Desk Support Level 2 - Managed Service Provider

K2 Staffing, LLC

Guaynabo, PR • On-site

$17 - $19/hr

Full-time

Re-posted 7 days ago

Job description

Summary

Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities
  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Must be competent in English & Spanish, oral & written. 
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.