PR · On-site
$30K - $35K/hr
Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these ...
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PR · On-site
$30K - $35K/hr
Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these ...
$17 - $19/hr
Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ...
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$17 - $19/hr
Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ...
PR · On-site
$18 - $22/hr
The Help Desk Analyst will be responsible for troubleshooting hardware, software, user access ... Assist with workstation setup, equipment deployment, replacements, and user onboarding/offboarding ...
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PR · On-site
$18 - $22/hr
The Help Desk Analyst will be responsible for troubleshooting hardware, software, user access ... Assist with workstation setup, equipment deployment, replacements, and user onboarding/offboarding ...
Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level IITechnician, who is bilingual (English/Spanish) . A ...
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Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level IITechnician, who is bilingual (English/Spanish) . A ...
PR · On-site
Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help ... They provide basic administration (e.g., provisioning) of systems, assist with upgrades and ...
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PR · On-site
Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help ... They provide basic administration (e.g., provisioning) of systems, assist with upgrades and ...
PR · On-site
Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help ... They provide basic administration (e.g., provisioning) of systems, assist with upgrades and ...
Quick apply
PR · On-site
Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help ... They provide basic administration (e.g., provisioning) of systems, assist with upgrades and ...
PR · On-site
Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help ... They provide basic administration (e.g., provisioning) of systems, assist with upgrades and ...
Quick apply
PR · On-site
Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help ... They provide basic administration (e.g., provisioning) of systems, assist with upgrades and ...
Helpdesk Support Specialist
San Juan, PR · On-site
May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management * Assists IT management in identifying and developing solutions to emerging issues faced ...
Helpdesk Support Specialist
San Juan, PR · On-site
May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management * Assists IT management in identifying and developing solutions to emerging issues faced ...
Helpdesk Support Specialist
San Juan, PR · On-site
May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management * Assists IT management in identifying and developing solutions to emerging issues faced ...
Helpdesk Support Specialist
San Juan, PR · On-site
May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management * Assists IT management in identifying and developing solutions to emerging issues faced ...
IT Technician II
San Juan, PR · On-site
Descripcion breve de puesto: El IT Technician II esresponsable de garantizar el optimo ... Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignacion hasta la ...
IT Technician II
San Juan, PR · On-site
Descripcion breve de puesto: El IT Technician II esresponsable de garantizar el optimo ... Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignacion hasta la ...
IT Technician II
San Juan, PR · On-site
El IT Technician II es responsable de garantizar el óptimo funcionamiento de los sistemas, equipos ... Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignación hasta ...
IT Technician II
San Juan, PR · On-site
El IT Technician II es responsable de garantizar el óptimo funcionamiento de los sistemas, equipos ... Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignación hasta ...
Front Desk Agent
San Juan, PR · On-site
$13.75 - $17.50/hr
Greet guests warmly and assist them with the check-in/check-out process. Ensure all necessary ... Strong customer service skills and a passion for helping others. Ability to multitask, stay ...
Front Desk Agent
San Juan, PR · On-site
$13.75 - $17.50/hr
Greet guests warmly and assist them with the check-in/check-out process. Ensure all necessary ... Strong customer service skills and a passion for helping others. Ability to multitask, stay ...
Front Desk Manager
$16.50 - $21.50/hr
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front ... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ...
Front Desk Manager
$16.50 - $21.50/hr
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front ... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ...
Front Desk Manager
San Juan, PR · On-site
$16.50 - $21.50/hr
... Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service • Provides ... helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an ...
Front Desk Manager
San Juan, PR · On-site
$16.50 - $21.50/hr
... Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service • Provides ... helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an ...
Front Desk Part-Time Associate
Mayaguez, PR · On-site
$14 - $18/hr
... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...
Front Desk Part-Time Associate
Mayaguez, PR · On-site
$14 - $18/hr
... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...
Front Desk Part-Time Associate
Guaynabo, PR · On-site
$13.75 - $17.50/hr
... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...
Front Desk Part-Time Associate
Guaynabo, PR · On-site
$13.75 - $17.50/hr
... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...
Front Desk Part-Time Associate
Bayamon, PR · On-site
$11.75 - $15.25/hr
... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...
Front Desk Part-Time Associate
Bayamon, PR · On-site
$11.75 - $15.25/hr
... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...
Front Desk Part-Time Associate
Guaynabo, PR · On-site
$13.75 - $17.50/hr
... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...
Front Desk Part-Time Associate
Guaynabo, PR · On-site
$13.75 - $17.50/hr
... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...
Front Desk Part-Time Associate
Las Piedras, PR · On-site
$14 - $18/hr
... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...
Front Desk Part-Time Associate
Las Piedras, PR · On-site
$14 - $18/hr
... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...
PR · On-site
$13.75 - $17.50/hr
... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...
PR · On-site
$13.75 - $17.50/hr
... Assist members with inquiries about membership options, policies, and gym services. Help with ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...
Assistant Help Desk Technician information
What are some common challenges faced by assistant help desk technicians, and how can these be addressed on the job?
Assistant Help Desk Technicians often encounter challenges such as troubleshooting a wide variety of technical issues, managing high volumes of support requests, and communicating effectively with users who have varying levels of technical understanding. Addressing these challenges typically involves staying organized with ticketing systems, developing strong problem-solving skills, and practicing patience and clear communication. Many technicians find it helpful to document recurring issues and solutions, which can speed up future resolutions and improve overall service quality.
Is assistant help desk technician a good entry-level IT job?
The assistant help desk technician role is generally considered a good entry-level IT job, as it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of hardware, software, and networking, and can serve as a stepping stone to more advanced IT positions. Certifications like CompTIA A+ can enhance prospects in this role.
What are the key skills and qualifications needed to thrive as an assistant help desk technician?
To thrive as an Assistant Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, typically supported by a high school diploma or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems is essential for daily tasks. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage challenging situations. These skills ensure efficient issue resolution, high user satisfaction, and contribute to the smooth operation of IT services.
What does an assistant help desk technician do?
An assistant help desk technician provides technical support to users by troubleshooting hardware, software, and network issues. They assist with installing, configuring, and maintaining computer systems, often using ticketing systems and remote support tools to resolve problems efficiently.
What is the difference between Assistant Help Desk Technician vs Help Desk Technician?
| Aspect | Assistant Help Desk Technician | Help Desk Technician |
|---|---|---|
| Required Certifications | CompTIA A+, Network+ (optional) | CompTIA A+, Network+ (preferred) |
| Work Environment | Entry-level support, assisting senior staff | Frontline support, troubleshooting user issues |
| Employer Usage | IT support teams, help desk departments | IT support teams, help desk departments |
The Assistant Help Desk Technician typically performs basic support tasks under supervision, focusing on routine troubleshooting and customer service. The Help Desk Technician handles more complex issues independently, providing technical solutions and escalating when necessary. Both roles are essential in IT support, with the assistant role serving as a stepping stone to more advanced positions.
What is an assistant help desk technician?
Assistant Help Desk Technicians are entry-level IT professionals who provide support to users encountering technical issues with computer systems, software, and hardware. They assist in troubleshooting problems, answering user queries, and escalating more complex issues to higher-level technicians or IT staff. Their responsibilities often include setting up new equipment, maintaining records of issues, and guiding users through basic troubleshooting steps. This role is essential for maintaining smooth daily operations in any organization that relies on computer technology.
What are the most commonly searched types of Help Desk Technician jobs in Puerto Rico? The most popular types of Help Desk Technician jobs in Puerto Rico are:
Job description
Description:
- Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these requests by utilizing clarifying and funneling questions to pinpoint the correct response method to each employee help desk submission. Using the technician’s skill base, they will listen, ask questions, and provide resolution for the employee’s concerns in a professional business manner.
Job Summary:
- Performs intake activities related to the support of end-users.
- Documents problems they are experiencing and gathers information necessary for problem resolution.
- Provides support in the form of troubleshooting activities for standard problems encountered by end-users.
- Follows established methodologies or procedures to determine end-user problems and provide a solution.
- May interact with production services, Network & Security team, Server team, and/or applications development to restore service and/or identify and correct core problem.
- Escalates complex, non-routine issues to more experienced teammates.
- Works within standard guidelines. Makes decisions within guidelines.
- Work environment is normally in an office setting
Minimum Requirements:
- High school diploma and 2 years of end-user support experience or equivalent combination of education and work experience.
- Hand on Experience on Windows PC environment
- Must be fluent in English and Spanish languages
- Reliable personal transportation required
Preferred Requirements:
- Associate's or technical degree and 3 years of work experience in IT
- Customer service experience
- Knowledge of the following
- Windows Servers 2012, 2016, 2019
- Microsoft Active Directory
- Basic networking protocols
- Physical cables patching knowledge - Phone and LAN cables
- CCTV
- VoIP
About CBX Global
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Greensboro, NC, US
Year founded
1980