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Independent Contractor Help Desk Technician Jobs in Puerto Rico

SmartLogix

Desktop Support Technician II

San Juan, PR · On-site

$50 - $70/hr

The Desktop Support Technician II is responsible for analyzing, troubleshooting, and resolving ... Handle escalations from Tier I Help Desk and unresolved incidents. * Diagnose issues, perform root ...

New

TEKsystems

Desktop Support

Santa Isabel, PR · On-site

$19/hr

This is an excellent opportunity for candidates with desktop support, IT help desk, or technical ... Ability to work independently and manage multiple priorities * Familiarity with ticketing systems ...

TEKsystems

Desktop Support

Santa Isabel, PR · On-site

$19/hr

This is an excellent opportunity for candidates with desktop support, IT help desk, or technical ... Ability to work independently and manage multiple priorities * Familiarity with ticketing systems ...

TEKsystems

IT Desktop Support Technician

Santa Isabel, PR · On-site

$18 - $21/hr

Desktop Support Technician Location: Santa Isabel, PR Schedule: 100% Onsite (5 Days per Week) Pay ... Previous experience in Desktop Support, Help Desk, Technical Support, or IT Support * Strong ...

TEKsystems

IT Desktop Support Technician

Santa Isabel, PR · On-site

$18 - $20/hr

Desktop Support Technician Location: Santa Isabel, PR Schedule: 100% Onsite (5 Days per Week) Pay ... Previous experience in Desktop Support, Help Desk, Technical Support, or IT Support * Strong ...

Bella Group

IT Technician II

San Juan, PR · On-site

Documentar cambios y actualizaciones de sistemas a traves del Help Desk. * Responder a emergencias operacionales segun sea necesario. Lo que buscamos: * Bachillerato en Sistemas de Informacion ...

Bella Group

IT Technician II

San Juan, PR · On-site

Documentar cambios y actualizaciones de sistemas a través del Help Desk. * Responder a emergencias operacionales según sea necesario. Lo que buscamos: * Bachillerato en Sistemas de Información ...

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Independent Contractor Help Desk Technician information

What is an independent contractor help desk technician?

An Independent Contractor Help Desk Technician provides technical support to businesses or clients on a contract basis rather than as a full-time employee. They troubleshoot hardware, software, and network issues remotely or on-site, ensuring systems run efficiently. As independent contractors, they manage their own schedules, clients, and business operations. This role requires strong problem-solving skills, IT knowledge, and customer service abilities.

What does an independent contractor help desk technician do?

As an Independent Contractor Help Desk Technician, your daily tasks often include responding to client support tickets, diagnosing and resolving technical issues remotely, and providing clear instructions or documentation to end users. You may also be responsible for escalating complex problems to higher-level technicians or coordinating with client IT teams to implement solutions. Because this role is typically remote and project-based, you will need to manage your workload independently and ensure prompt, professional communication with clients. Successfully handling these responsibilities helps ensure high client satisfaction and can lead to more contract opportunities.

What skills and qualifications are needed to thrive as an independent contractor help desk technician?

To excel as an Independent Contractor Help Desk Technician, you need strong troubleshooting abilities, technical expertise in computer hardware and software, and relevant experience or an IT-related certification. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow, Zendesk, or Microsoft Office Suite is commonly required. Exceptional communication, time management, and problem-solving skills set top performers apart, especially when working remotely or with diverse clients. These skills are crucial for delivering timely technical support, maintaining client satisfaction, and managing multiple assignments independently.

What are the most commonly searched types of Help Desk Technician jobs in Puerto Rico?

The most popular types of Help Desk Technician jobs in Puerto Rico are:

What are popular job titles related to Independent Contractor Help Desk Technician jobs in Puerto Rico?

For Independent Contractor Help Desk Technician jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Independent Contractor Help Desk Technician jobs in Puerto Rico look for?

The top searched job categories for Independent Contractor Help Desk Technician jobs in Puerto Rico are:

Independent Contractor Help Desk Technician jobs near you
Infographic showing various Independent Contractor Help Desk Technician job openings in Puerto Rico as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 91% In-person, and 9% Remote job distribution.

Help Desk Support Level 2 - Managed Service Provider

K2 Staffing, LLC

Guaynabo, PR • On-site

$17 - $19/hr

Full-time

Re-posted 7 days ago

Job description

Summary

Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities
  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Must be competent in English & Spanish, oral & written. 
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.