Experience working with help desk ticketing tool * Experience in a technical support role ... Employees who are working in Remote roles will work primarily offsite (from home). The employee may ...
Experience working with help desk ticketing tool * Experience in a technical support role ... Employees who are working in Remote roles will work primarily offsite (from home). The employee may ...
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
Work From Home Help Desk information
What is a work from home help desk?
Work from home help desk jobs involve providing technical support and assistance to customers or employees remotely, usually via phone, email, or chat. These roles typically require troubleshooting software or hardware issues, answering questions, and guiding users through solutions from a home office. Employers often look for candidates with good communication skills, basic IT knowledge, and the ability to work independently. Many companies provide training and necessary tools for remote help desk staff. These positions are popular for their flexibility and the ability to work from anywhere with a reliable internet connection.
How does a work from home help desk professional typically collaborate with other IT team members while working from home?
Remote Help Desk professionals often rely on digital collaboration tools such as chat platforms, ticketing systems, and video conferencing to stay connected with their IT colleagues. Regular virtual meetings and clear documentation are key to ensuring that support cases are tracked and escalated efficiently. Despite working independently, you'll frequently coordinate with network administrators, software specialists, and other team members to resolve complex issues and share updates. Effective communication and proactive follow-ups are essential for maintaining strong teamwork in a remote environment.
What are the key skills and qualifications needed to thrive as a work from home help desk professional, and why are they important?
To thrive as a Work From Home Help Desk professional, you need strong troubleshooting abilities, technical knowledge of computer systems, and often an associate's degree or relevant IT certifications such as CompTIA A+. Familiarity with remote support tools, ticketing systems like Zendesk or ServiceNow, and remote desktop software is typically required. Excellent communication, patience, and problem-solving skills help you assist users effectively and build trust remotely. These skills ensure efficient issue resolution, high customer satisfaction, and seamless support in a virtual environment.
What is the difference between Work From Home Help Desk vs Technical Support Specialist?
| Aspect | Work From Home Help Desk | Technical Support Specialist |
|---|---|---|
| Credentials | Basic IT certifications (CompTIA A+, Network+) | Advanced certifications (Microsoft, Cisco, CompTIA Security+) |
| Work Environment | Remote, home-based | Primarily remote, some on-site options |
| Industry Usage | Customer service, IT support | IT, software, hardware support |
| Job Focus | Troubleshooting common issues, customer assistance | Diagnosing complex technical problems |
Work From Home Help Desk roles typically require basic IT certifications and focus on customer service and troubleshooting common issues remotely. Technical Support Specialists often have advanced certifications and handle more complex technical problems, sometimes on-site. Both roles are essential in IT support, but they differ in complexity and certification requirements.
What are popular job titles related to Work From Home Help Desk jobs in Puerto Rico?
For Work From Home Help Desk jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Work From Home Help Desk jobs in Puerto Rico look for?
The top searched job categories for Work From Home Help Desk jobs in Puerto Rico are:
Full-time
Medical, Life, Retirement
Re-posted 8 days ago
Collins Aerospace rating
8.4
Based on 251 frontline employees who took The Breakroom Quiz
32nd of 72 rated aerospace companies
Job description
Date Posted:
2026-08-24Country:
United States of AmericaLocation:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1Position Role Type:
RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance:
None/Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
The Web Conferencing Support Engineer is responsible for deploying, managing, and optimizing Microsoft Teams Audio Conferencing services, ensuring reliable PSTN connectivity, high call quality, and effective troubleshooting across the enterprise.
What You Will Do
- Provide tier‑2/3 support for escalated conferencing issues.
- Responsible for adding/removing accounts, adding/removing the recording feature and supporting all end users across Raytheon, PWA, PWC and Collins.
- Configure and manage Teams Audio Conferencing licenses, dial-in numbers, and conferencing bridges.
- Ensure proper setup of PSTN connectivity for Direct Routing.
- Use the Teams Admin Center, Call Quality Dashboard (CQD), and Teams PowerShell to monitor call quality, latency, jitter, and packet loss
- Investigate and resolve dial-in or dial-out issues, and review end-user call logs and troubleshoot bridging failures.
- Responsible for the creation and modification of Knowledge Based Articles
- Vendor Management
- Responsible for testing new functionality and release planning
- This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.
Qualifications You Must Have
- A University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.
- Experience working with help desk ticketing tool
- Experience in a technical support role
Qualifications We Prefer
- Microsoft Cloud Certification or equivalent
- Experience working and managing MS Teams Web Conferencing tools
- Vendor Management Experience
What We Offer
Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
What Collins Aerospace employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Collins Aerospace
Sourced by ZipRecruiter
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
Industry
Aviation
Company size
10,000+ Employees
Headquarters location
Charlotte, NC, US
Year founded
2018