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Commission Microsoft Help Desk Jobs in Puerto Rico

PR · On-site

$30K - $35K/hr

Description: * Help Desk Technicians will serve as the first point of contact to all employee ... Microsoft Active Directory * Basic networking protocols * Physical cables patching knowledge ...

PR · On-site

$18 - $22/hr

The Help Desk Analyst will be responsible for troubleshooting hardware, software, user access, Microsoft 365, endpoint devices, and business system issues. This role requires strong communication ...

PR

$17 - $19/hr

... Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ... Manage Microsoft Exchange Server * Telephone solutions * Monitors alert systems and take ...

May assist in coordinating Helpdesk staff activities related to larger projects as required by ... Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11) * Knowledge of ...

PR · On-site

$55K - $65K/yr

... and documentation. 3. Microsoft 365 Security Administration - Advanced administration of ... for: - Daily help desk support - General IT troubleshooting 6. Security Awareness & Training ...

Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignacion hasta la ... Experiencia en Manejo y Configuracion del Portal Administrativo de Microsoft Office 365. * Mantener ...

Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignación hasta ... Experiencia en Manejo y Configuración del Portal Administrativo de Microsoft Office 365.

PR · On-site

$14.25 - $19.50/hr

Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...

PR · On-site

$500/day

Help test, monitor, and document automation solutions * Work with internal users to identify ... Intermediate to advanced proficiency in Microsoft Excel (SQL is a plus) * Strong analytical ...

PR · On-site

Computer literate with sophisticated familiarity with Microsoft Excel. * Results oriented with ... Commission, or other appropriate agency. Qualifications: What do you need? Education and/or ...

PR · On-site

$15.50 - $19.50/hr

Be able to perform all duties of Guest Services Agent and assist at front desk as needed ... College course work in related field helpful.

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Commission Microsoft Help Desk information

What is the difference between Commission Microsoft Help Desk vs Microsoft Support Specialist?

AspectCommission Microsoft Help DeskMicrosoft Support Specialist
CertificationsBasic IT certifications, Microsoft certifications often preferredMicrosoft certifications, CompTIA A+ or Network+
Work EnvironmentHelp desk centers, remote support, on-siteHelp desk, remote troubleshooting, on-site support
Employer & IndustryIT service providers, corporate IT departmentsMicrosoft partner companies, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical support, product troubleshooting, support roles

Commission Microsoft Help Desk and Microsoft Support Specialist roles share similar certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk roles often emphasize initial customer contact, while Support Specialists handle more complex technical issues. Both are vital in IT support, with overlapping skills but different scope of responsibilities.

What are the most commonly searched types of Microsoft Help Desk jobs in Puerto Rico? The most popular types of Microsoft Help Desk jobs in Puerto Rico are:
What are popular job titles related to Commission Microsoft Help Desk jobs in Puerto Rico? For Commission Microsoft Help Desk jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Commission Microsoft Help Desk jobs in Puerto Rico look for? The top searched job categories for Commission Microsoft Help Desk jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Commission Microsoft Help Desk jobs? Cities in Puerto Rico with the most Commission Microsoft Help Desk job openings:
MIS - Help Desk Technician

MIS - Help Desk Technician

CBX Global

PR • On-site

$30K - $35K/hr

Full-time

Posted 22 days ago


Job description

Description:

  • Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these requests by utilizing clarifying and funneling questions to pinpoint the correct response method to each employee help desk submission. Using the technician’s skill base, they will listen, ask questions, and provide resolution for the employee’s concerns in a professional business manner.

Job Summary:

  • Performs intake activities related to the support of end-users.
  • Documents problems they are experiencing and gathers information necessary for problem resolution.
  • Provides support in the form of troubleshooting activities for standard problems encountered by end-users.
  • Follows established methodologies or procedures to determine end-user problems and provide a solution.
  • May interact with production services, Network & Security team, Server team, and/or applications development to restore service and/or identify and correct core problem.
  • Escalates complex, non-routine issues to more experienced teammates.
  • Works within standard guidelines. Makes decisions within guidelines.
  • Work environment is normally in an office setting

Minimum Requirements:

  • High school diploma and 2 years of end-user support experience or equivalent combination of education and work experience.
  • Hand on Experience on Windows PC environment
  • Must be fluent in English and Spanish languages
  • Reliable personal transportation required

Preferred Requirements:

  • Associate's or technical degree and 3 years of work experience in IT
  • Customer service experience
  • Knowledge of the following
    • Windows Servers 2012, 2016, 2019
    • Microsoft Active Directory
    • Basic networking protocols
    • Physical cables patching knowledge - Phone and LAN cables
    • CCTV
    • VoIP