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Commission Microsoft Help Desk Jobs in Puerto Rico

TransPerfect

Helpdesk Support Specialist

San Juan, PR · On-site

May assist in coordinating Helpdesk staff activities related to larger projects as required by ... Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11) * Knowledge of ...

TransPerfect

Helpdesk Support Specialist

San Juan, PR · On-site

May assist in coordinating Helpdesk staff activities related to larger projects as required by ... Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11) * Knowledge of ...

Bella Group

IT Technician II

San Juan, PR · On-site

Documentar cambios y actualizaciones de sistemas a traves del Help Desk. * Responder a emergencias ... Conocimiento avanzado en la suite de Microsoft y sistemas operativos Windows y Mac. * Capacidad de ...

Bella Group

IT Technician II

San Juan, PR · On-site

Documentar cambios y actualizaciones de sistemas a través del Help Desk. * Responder a emergencias ... Conocimiento avanzado en la suite de Microsoft y sistemas operativos Windows y Mac. * Capacidad de ...

SmartLogix

Desktop Support Technician II

San Juan, PR · On-site

$50 - $70/hr

Handle escalations from Tier I Help Desk and unresolved incidents. * Diagnose issues, perform root ... Strong knowledge of Windows 10/11 and Microsoft Office 365. * Experience with enterprise ...

BDO

Technical Support Engineer I

San Juan, PR · On-site

Adheres to the Service Desk call center schedule as required by the Service Desk manager ... Microsoft Certified IT Professional preferred, (MCITP) * Laptop/Desktop hardware technician ...

BDO USA

Technical Support Engineer I

San Juan, PR · On-site

Adheres to the Service Desk call center schedule as required by the Service Desk manager ... Microsoft Certified IT Professional preferred, (MCITP) * Laptop/Desktop hardware technician ...

GFR SERVICES LLC

Cybersecurity Analyst

Guaynabo, PR · On-site

$70 - $110/hr

Responds to alerts through various channels including email, the Help Desk ticketing system, and ... Experience utilizing Microsoft Office products (MS Word, Excel, and Outlook). * Bilingual (writing ...

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Commission Microsoft Help Desk information

What is the difference between Commission Microsoft Help Desk vs Microsoft Support Specialist?

AspectCommission Microsoft Help DeskMicrosoft Support Specialist
CertificationsBasic IT certifications, Microsoft certifications often preferredMicrosoft certifications, CompTIA A+ or Network+
Work EnvironmentHelp desk centers, remote support, on-siteHelp desk, remote troubleshooting, on-site support
Employer & IndustryIT service providers, corporate IT departmentsMicrosoft partner companies, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical support, product troubleshooting, support roles

Commission Microsoft Help Desk and Microsoft Support Specialist roles share similar certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk roles often emphasize initial customer contact, while Support Specialists handle more complex technical issues. Both are vital in IT support, with overlapping skills but different scope of responsibilities.

What is an entry-level job at Microsoft Help Desk?

An entry-level position at a Microsoft Help Desk typically involves providing technical support to users, troubleshooting software and hardware issues, and assisting with account or system access. Candidates usually need basic knowledge of Microsoft products, good communication skills, and may require certifications like CompTIA A+ or Microsoft Certified Fundamentals. These roles often serve as a starting point for careers in IT support or help desk services.

What are the most commonly searched types of Microsoft Help Desk jobs in Puerto Rico?

The most popular types of Microsoft Help Desk jobs in Puerto Rico are:

What are popular job titles related to Commission Microsoft Help Desk jobs in Puerto Rico?

For Commission Microsoft Help Desk jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Commission Microsoft Help Desk jobs in Puerto Rico look for?

The top searched job categories for Commission Microsoft Help Desk jobs in Puerto Rico are:

Commission Microsoft Help Desk jobs near you

Help Desk Support Level 2 - Managed Service Provider

K2 Staffing, LLC

Guaynabo, PR • On-site

$17 - $19/hr

Full-time

Re-posted 10 days ago

Job description

Summary

Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities
  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Must be competent in English & Spanish, oral & written. 
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.