PR · On-site
$30K - $35K/hr
Description: * Help Desk Technicians will serve as the first point of contact to all employee ... Microsoft Active Directory * Basic networking protocols * Physical cables patching knowledge ...
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PR · On-site
$30K - $35K/hr
Description: * Help Desk Technicians will serve as the first point of contact to all employee ... Microsoft Active Directory * Basic networking protocols * Physical cables patching knowledge ...
IT Help Desk Administartor
$18/hr
Medical
Dental
Vision
Retirement
Estamos buscando un(a) IT Help Desk Administrator para brindar soporte de primer nivel a nuestros ... Proveer soporte a Microsoft Outlook, Teams, VPN y herramientas de acceso remoto. Registrar ...
New
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IT Help Desk Administartor
$18/hr
Medical
Dental
Vision
Retirement
Estamos buscando un(a) IT Help Desk Administrator para brindar soporte de primer nivel a nuestros ... Proveer soporte a Microsoft Outlook, Teams, VPN y herramientas de acceso remoto. Registrar ...
New
PR · On-site
$17 - $19/hr
... Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ... Manage Microsoft Exchange Server * Telephone solutions * Monitors alert systems and take ...
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PR · On-site
$17 - $19/hr
... Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ... Manage Microsoft Exchange Server * Telephone solutions * Monitors alert systems and take ...
Help Desk Support Level 2 - Managed Service Provider
Guaynabo, PR · On-site
$20 - $27/hr
... Remote Help Desk Support Level IITechnician, who is bilingual (English/Spanish) . A qualified ... Manage Microsoft Exchange Server * Telephone solutions * Monitors alert systems and take ...
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Help Desk Support Level 2 - Managed Service Provider
Guaynabo, PR · On-site
$20 - $27/hr
... Remote Help Desk Support Level IITechnician, who is bilingual (English/Spanish) . A qualified ... Manage Microsoft Exchange Server * Telephone solutions * Monitors alert systems and take ...
Administrar usuarios y accesos en Microsoft 365, Entra ID (Azure AD) y Active Directory ... Helpdesk. * Conocimiento práctico en Microsoft 365, Entra ID (Azure AD) y Active Directory.
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Administrar usuarios y accesos en Microsoft 365, Entra ID (Azure AD) y Active Directory ... Helpdesk. * Conocimiento práctico en Microsoft 365, Entra ID (Azure AD) y Active Directory.
Helpdesk Support Specialist
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
May assist in coordinating Helpdesk staff activities related to larger projects as required by ... Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11) * Knowledge of ...
Helpdesk Support Specialist
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
May assist in coordinating Helpdesk staff activities related to larger projects as required by ... Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11) * Knowledge of ...
Helpdesk Support Specialist
Medical
Dental
Vision
Retirement
May assist in coordinating Helpdesk staff activities related to larger projects as required by ... Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11) * Knowledge of ...
Helpdesk Support Specialist
Medical
Dental
Vision
Retirement
May assist in coordinating Helpdesk staff activities related to larger projects as required by ... Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11) * Knowledge of ...
... de ayuda (Help Desk) utilizando Manage Engine Service Desk Plus. Hacer un seguimiento con los ... Competente en MS Office, Software de correo electrónico - Microsoft Outlook, Microsoft Teams ...
... de ayuda (Help Desk) utilizando Manage Engine Service Desk Plus. Hacer un seguimiento con los ... Competente en MS Office, Software de correo electrónico - Microsoft Outlook, Microsoft Teams ...
... ayuda ( Help Desk) utilizando Manage Engine Service Desk Plus . Hacer un seguimiento con los ... Competente en MS Office , Software de correo electronico - Microsoft Outlook, Microsoft Teams ...
... ayuda ( Help Desk) utilizando Manage Engine Service Desk Plus . Hacer un seguimiento con los ... Competente en MS Office , Software de correo electronico - Microsoft Outlook, Microsoft Teams ...
Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignacion hasta la ... Experiencia en Manejo y Configuracion del Portal Administrativo de Microsoft Office 365. * Mantener ...
Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignacion hasta la ... Experiencia en Manejo y Configuracion del Portal Administrativo de Microsoft Office 365. * Mantener ...
IT Technician II
San Juan, PR · On-site
Dental
Retirement
Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignación hasta ... Experiencia en Manejo y Configuración del Portal Administrativo de Microsoft Office 365.
IT Technician II
San Juan, PR · On-site
Dental
Retirement
Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignación hasta ... Experiencia en Manejo y Configuración del Portal Administrativo de Microsoft Office 365.
Web Conferencing Support Engineer (Puerto Rico)
Santa Isabel, PR · Remote
Medical
Life
Retirement
Experience working with help desk ticketing tool * Experience in a technical support role Qualifications We Prefer * Microsoft Cloud Certification or equivalent * Experience working and managing MS ...
Web Conferencing Support Engineer (Puerto Rico)
Santa Isabel, PR · Remote
Medical
Life
Retirement
Experience working with help desk ticketing tool * Experience in a technical support role Qualifications We Prefer * Microsoft Cloud Certification or equivalent * Experience working and managing MS ...
Web Conferencing Support Engineer (Puerto Rico)
Santa Isabel, PR · On-site
Medical
Life
Retirement
Experience working with help desk ticketing tool * Experience in a technical support role Qualifications We Prefer * Microsoft Cloud Certification or equivalent * Experience working and managing MS ...
Web Conferencing Support Engineer (Puerto Rico)
Santa Isabel, PR · On-site
Medical
Life
Retirement
Experience working with help desk ticketing tool * Experience in a technical support role Qualifications We Prefer * Microsoft Cloud Certification or equivalent * Experience working and managing MS ...
Web Conferencing Support Engineer (Puerto Rico)
Santa Isabel, PR · On-site
Medical
Life
Retirement
Experience working with help desk ticketing tool * Experience in a technical support role. Qualifications We Prefer * Microsoft Cloud Certification or equivalent * Vendor Management Experience
Web Conferencing Support Engineer (Puerto Rico)
Santa Isabel, PR · On-site
Medical
Life
Retirement
Experience working with help desk ticketing tool * Experience in a technical support role. Qualifications We Prefer * Microsoft Cloud Certification or equivalent * Vendor Management Experience
Web Conferencing Support Engineer (Puerto Rico)
Santa Isabel, PR · Remote
Medical
Life
Retirement
Experience working with help desk ticketing tool * Experience in a technical support role. Qualifications We Prefer * Microsoft Cloud Certification or equivalent * Vendor Management Experience
Web Conferencing Support Engineer (Puerto Rico)
Santa Isabel, PR · Remote
Medical
Life
Retirement
Experience working with help desk ticketing tool * Experience in a technical support role. Qualifications We Prefer * Microsoft Cloud Certification or equivalent * Vendor Management Experience
Front Desk Receptionist
$12 - $15.43/hr
Medical
Dental
Vision
Retirement
PTO
Basic computer software skills, including Microsoft Office. * Previous experience with Booker ... Retail Commission The hourly pay range for this role is $12.00 - $15.43 . This rate is only ...
Quick apply
Front Desk Receptionist
$12 - $15.43/hr
Medical
Dental
Vision
Retirement
PTO
Basic computer software skills, including Microsoft Office. * Previous experience with Booker ... Retail Commission The hourly pay range for this role is $12.00 - $15.43 . This rate is only ...
Mobility Operations Specialist (Puerto Rico)
Medical
Life
Retirement
Experience with help desk ticketing software * Experience with Customer Support * Experience with ... Microsoft Azure Active Directory * Strong analytical problem solving, priority setting ...
Mobility Operations Specialist (Puerto Rico)
Medical
Life
Retirement
Experience with help desk ticketing software * Experience with Customer Support * Experience with ... Microsoft Azure Active Directory * Strong analytical problem solving, priority setting ...
Mobility Operations Specialist (Puerto Rico)
Santa Isabel, PR · On-site
Medical
Life
Retirement
Experience with help desk ticketing software * Experience with Customer Support * Experience with ... Microsoft Azure Active Directory * Strong analytical problem solving, priority setting ...
Mobility Operations Specialist (Puerto Rico)
Santa Isabel, PR · On-site
Medical
Life
Retirement
Experience with help desk ticketing software * Experience with Customer Support * Experience with ... Microsoft Azure Active Directory * Strong analytical problem solving, priority setting ...
IT Support Technician
$14.25 - $19.50/hr
Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...
IT Support Technician
$14.25 - $19.50/hr
Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...
IT Support Technician
San Juan, PR · On-site
$14.25 - $19.50/hr
Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...
IT Support Technician
San Juan, PR · On-site
$14.25 - $19.50/hr
Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...
Commission Microsoft Help Desk information
What is the difference between Commission Microsoft Help Desk vs Microsoft Support Specialist?
| Aspect | Commission Microsoft Help Desk | Microsoft Support Specialist |
|---|---|---|
| Certifications | Basic IT certifications, Microsoft certifications often preferred | Microsoft certifications, CompTIA A+ or Network+ |
| Work Environment | Help desk centers, remote support, on-site | Help desk, remote troubleshooting, on-site support |
| Employer & Industry | IT service providers, corporate IT departments | Microsoft partner companies, corporate IT teams |
| Search & Comparison Intent | Customer support, troubleshooting, help desk roles | Technical support, product troubleshooting, support roles |
Commission Microsoft Help Desk and Microsoft Support Specialist roles share similar certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk roles often emphasize initial customer contact, while Support Specialists handle more complex technical issues. Both are vital in IT support, with overlapping skills but different scope of responsibilities.
What are the most commonly searched types of Microsoft Help Desk jobs in Puerto Rico?
The most popular types of Microsoft Help Desk jobs in Puerto Rico are:
What are popular job titles related to Commission Microsoft Help Desk jobs in Puerto Rico?
For Commission Microsoft Help Desk jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Commission Microsoft Help Desk jobs in Puerto Rico look for?
The top searched job categories for Commission Microsoft Help Desk jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Commission Microsoft Help Desk jobs?
Cities in Puerto Rico with the most Commission Microsoft Help Desk job openings:
Job description
Description:
- Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these requests by utilizing clarifying and funneling questions to pinpoint the correct response method to each employee help desk submission. Using the technician’s skill base, they will listen, ask questions, and provide resolution for the employee’s concerns in a professional business manner.
Job Summary:
- Performs intake activities related to the support of end-users.
- Documents problems they are experiencing and gathers information necessary for problem resolution.
- Provides support in the form of troubleshooting activities for standard problems encountered by end-users.
- Follows established methodologies or procedures to determine end-user problems and provide a solution.
- May interact with production services, Network & Security team, Server team, and/or applications development to restore service and/or identify and correct core problem.
- Escalates complex, non-routine issues to more experienced teammates.
- Works within standard guidelines. Makes decisions within guidelines.
- Work environment is normally in an office setting
Minimum Requirements:
- High school diploma and 2 years of end-user support experience or equivalent combination of education and work experience.
- Hand on Experience on Windows PC environment
- Must be fluent in English and Spanish languages
- Reliable personal transportation required
Preferred Requirements:
- Associate's or technical degree and 3 years of work experience in IT
- Customer service experience
- Knowledge of the following
- Windows Servers 2012, 2016, 2019
- Microsoft Active Directory
- Basic networking protocols
- Physical cables patching knowledge - Phone and LAN cables
- CCTV
- VoIP
About CBX Global
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Greensboro, NC, US
Year founded
1980