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Local Microsoft Help Desk Jobs in Puerto Rico (NOW HIRING)

TransPerfect

Helpdesk Support Specialist

San Juan, PR · On-site

Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11) * Knowledge of ... by state, federal, or local law For more information on the TransPerfect Family of Companies ...

TransPerfect

Helpdesk Support Specialist

San Juan, PR · On-site

Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11) * Knowledge of ... by state, federal, or local law For more information on the TransPerfect Family of Companies ...

Bella Group

IT Technician II

San Juan, PR · On-site

Documentar cambios y actualizaciones de sistemas a traves del Help Desk. * Responder a emergencias ... Conocimiento avanzado en la suite de Microsoft y sistemas operativos Windows y Mac. * Capacidad de ...

Bella Group

IT Technician II

San Juan, PR · On-site

Documentar cambios y actualizaciones de sistemas a través del Help Desk. * Responder a emergencias ... Conocimiento avanzado en la suite de Microsoft y sistemas operativos Windows y Mac. * Capacidad de ...

SmartLogix

Desktop Support Technician II

San Juan, PR · On-site

$50 - $70/hr

Handle escalations from Tier I Help Desk and unresolved incidents. * Diagnose issues, perform root ... Strong knowledge of Windows 10/11 and Microsoft Office 365. * Experience with enterprise ...

GFR SERVICES LLC

Cybersecurity Analyst

Guaynabo, PR · On-site

$70 - $110/hr

Responds to alerts through various channels including email, the Help Desk ticketing system, and ... Experience utilizing Microsoft Office products (MS Word, Excel, and Outlook). * Bilingual (writing ...

Socket.dev

Cybersecurity Analyst

Guaynabo, PR · On-site

$70 - $90/hr

Responds to alerts through various channels including email, the Help Desk ticketing system, and ... Experience utilizing Microsoft Office products (MS Word, Excel, and Outlook). * Bilingual (writing ...

New

Grupo Ferré Rangel

Cybersecurity Analyst

Guaynabo, PR · On-site

Responds to alerts through various channels including email, the Help Desk ticketing system, and ... Experience utilizing Microsoft Office products (MS Word, Excel, and Outlook). Bilingual (writing ...

BDO

Technical Support Engineer I

San Juan, PR · On-site

Adheres to the Service Desk call center schedule as required by the Service Desk manager ... Microsoft Certified IT Professional preferred, (MCITP) * Laptop/Desktop hardware technician ...

BDO USA

Technical Support Engineer I

San Juan, PR · On-site

Adheres to the Service Desk call center schedule as required by the Service Desk manager ... Microsoft Certified IT Professional preferred, (MCITP) * Laptop/Desktop hardware technician ...

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All JobsLocal Microsoft Help Desk JobsLocal Microsoft Help Desk Jobs in Puerto Rico

Local Microsoft Help Desk information

What is the difference between Local Microsoft Help Desk vs Local IT Support Specialist?

AspectLocal Microsoft Help DeskLocal IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+, Network+, Microsoft Certified: Windows Support
Work EnvironmentHelp desk, call centers, remote supportOn-site, troubleshooting hardware/software, network setup
Industry UsageIT service providers, corporate supportBusinesses, organizations, tech companies
Search/Comparison IntentYesNo

The Local Microsoft Help Desk primarily focuses on providing support for Microsoft products and services, often via remote or call center support. In contrast, a Local IT Support Specialist handles broader technical issues, including hardware, network, and software troubleshooting on-site. While both roles require similar certifications and work in IT support environments, the Help Desk role is more specialized in Microsoft solutions, making it the more common comparison for users seeking Microsoft-specific support.

What are the most commonly searched types of Microsoft Help Desk jobs in Puerto Rico?

The most popular types of Microsoft Help Desk jobs in Puerto Rico are:

What are popular job titles related to Local Microsoft Help Desk jobs in Puerto Rico?

For Local Microsoft Help Desk jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Local Microsoft Help Desk jobs in Puerto Rico look for?

The top searched job categories for Local Microsoft Help Desk jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Local Microsoft Help Desk jobs?

Cities in Puerto Rico with the most Local Microsoft Help Desk job openings:

Local Microsoft Help Desk jobs near you
Infographic showing various Local Microsoft Help Desk job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Help Desk Support Level 2 - Managed Service Provider

K2 Staffing, LLC

Guaynabo, PR • On-site

$17 - $19/hr

Full-time

Re-posted 10 days ago

Job description

Summary

Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities
  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Must be competent in English & Spanish, oral & written. 
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.