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Senior Microsoft Help Desk Jobs in Puerto Rico (NOW HIRING)

CBX Global

PR · On-site

$30K - $35K/hr

Description: * Help Desk Technicians will serve as the first point of contact to all employee ... Microsoft Active Directory * Basic networking protocols * Physical cables patching knowledge ...

AppleOne

IT Help Desk Administartor

San Juan, PR

$18/hr

Estamos buscando un(a) IT Help Desk Administrator para brindar soporte de primer nivel a nuestros ... Proveer soporte a Microsoft Outlook, Teams, VPN y herramientas de acceso remoto. Registrar ...

K2 Staffing, LLC

PR

$17 - $19/hr

... Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ... Manage Microsoft Exchange Server * Telephone solutions * Monitors alert systems and take ...

TransPerfect

Helpdesk Support Specialist

San Juan, PR · On-site

May assist in coordinating Helpdesk staff activities related to larger projects as required by ... Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11) * Knowledge of ...

Bella Group

IT Technician II

San Juan, PR

Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignacion hasta la ... Experiencia en Manejo y Configuracion del Portal Administrativo de Microsoft Office 365. * Mantener ...

Bella Group

IT Technician II

San Juan, PR · On-site

Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignación hasta ... Experiencia en Manejo y Configuración del Portal Administrativo de Microsoft Office 365.

RQ Construction

PR · On-site

$60K - $75K/yr

... Safety teams to help ensure successful project delivery. This opportunity is ideal for ... Computer literacy (Microsoft Office, Outlook, Internet, etc.) required.Specific software literacy ...

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Senior Microsoft Help Desk information

What is a Senior Microsoft Help Desk professional?

A Senior Microsoft Help Desk professional is an experienced IT support specialist who assists users with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office 365, and Azure. They typically handle complex technical problems, provide guidance to junior staff, and may manage escalated support tickets. Their responsibilities often include remote and on-site support, system administration, and ensuring efficient IT operations within an organization.

What are the key skills and qualifications needed to thrive as a Senior Microsoft Help Desk professional?

To thrive as a Senior Microsoft Help Desk professional, you need advanced troubleshooting skills, deep knowledge of Microsoft operating systems and applications, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise with remote support tools, Active Directory, Office 365, and ticketing systems like ServiceNow is typically required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient issue resolution, high user satisfaction, and seamless IT operations across the organization.

What are some common challenges faced by a Senior Microsoft Help Desk professional, and how can they be addressed?

Senior Microsoft Help Desk professionals often encounter complex technical issues, such as advanced troubleshooting for Microsoft 365, Windows Server environments, and Active Directory. Balancing multiple high-priority tickets while providing mentorship to junior technicians is also common. Effective time management, strong communication skills, and ongoing training in new Microsoft technologies help address these challenges. Collaborating with other IT teams and leveraging knowledge bases can also streamline problem resolution and improve service delivery.

What is the difference between Senior Microsoft Help Desk vs Microsoft Support Specialist?

AspectSenior Microsoft Help DeskMicrosoft Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateMicrosoft Certified: Modern Desktop Administrator Associate, CompTIA A+
Work EnvironmentHelp desk, IT support teams, corporate help centersCustomer support, technical support, help desk
Employer & IndustryIT departments, tech companies, corporate support centersMicrosoft partners, tech companies, retail, enterprise support

While both roles involve technical support for Microsoft products, the Senior Microsoft Help Desk typically handles more complex issues, provides mentorship, and may oversee support processes. The Microsoft Support Specialist focuses on resolving customer inquiries, troubleshooting, and providing technical assistance. The senior role often requires more experience and certifications, with a broader scope of responsibilities.

What are the most commonly searched types of Microsoft Help Desk jobs in Puerto Rico?

The most popular types of Microsoft Help Desk jobs in Puerto Rico are:

Senior Microsoft Help Desk jobs near you

MIS - Help Desk Technician

CBX Global

PR • On-site

$30K - $35K/hr

Full-time

Re-posted 14 days ago

Job description

Description:

  • Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these requests by utilizing clarifying and funneling questions to pinpoint the correct response method to each employee help desk submission. Using the technician’s skill base, they will listen, ask questions, and provide resolution for the employee’s concerns in a professional business manner.

Job Summary:

  • Performs intake activities related to the support of end-users.
  • Documents problems they are experiencing and gathers information necessary for problem resolution.
  • Provides support in the form of troubleshooting activities for standard problems encountered by end-users.
  • Follows established methodologies or procedures to determine end-user problems and provide a solution.
  • May interact with production services, Network & Security team, Server team, and/or applications development to restore service and/or identify and correct core problem.
  • Escalates complex, non-routine issues to more experienced teammates.
  • Works within standard guidelines. Makes decisions within guidelines.
  • Work environment is normally in an office setting

Minimum Requirements:

  • High school diploma and 2 years of end-user support experience or equivalent combination of education and work experience.
  • Hand on Experience on Windows PC environment
  • Must be fluent in English and Spanish languages
  • Reliable personal transportation required

Preferred Requirements:

  • Associate's or technical degree and 3 years of work experience in IT
  • Customer service experience
  • Knowledge of the following
    • Windows Servers 2012, 2016, 2019
    • Microsoft Active Directory
    • Basic networking protocols
    • Physical cables patching knowledge - Phone and LAN cables
    • CCTV
    • VoIP