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Senior Microsoft Help Desk Jobs in Puerto Rico (NOW HIRING)

RQ Construction

Senior Project Engineer

Aguadilla, PR · On-site

$60K - $75K/yr

... Safety teams to help ensure successful project delivery. This opportunity is ideal for ... Computer literacy (Microsoft Office, Outlook, Internet, etc.) required. * Specific software ...

BDO

Experienced Senior, Grant Management

San Juan, PR · On-site

Experience with Microsoft Excel, PowerPoint and Word, required Experience with SharePoint or ... No matter your role, you'll be part of a team helping clients navigate complexity and move forward ...

Column Technical Services

PR

$14.25 - $19.50/hr

Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...

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Senior Microsoft Help Desk information

What is a Senior Microsoft Help Desk professional?

A Senior Microsoft Help Desk professional is an experienced IT support specialist who assists users with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office 365, and Azure. They typically handle complex technical problems, provide guidance to junior staff, and may manage escalated support tickets. Their responsibilities often include remote and on-site support, system administration, and ensuring efficient IT operations within an organization.

What are the key skills and qualifications needed to thrive as a Senior Microsoft Help Desk professional?

To thrive as a Senior Microsoft Help Desk professional, you need advanced troubleshooting skills, deep knowledge of Microsoft operating systems and applications, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise with remote support tools, Active Directory, Office 365, and ticketing systems like ServiceNow is typically required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient issue resolution, high user satisfaction, and seamless IT operations across the organization.

What are some common challenges faced by a Senior Microsoft Help Desk professional, and how can they be addressed?

Senior Microsoft Help Desk professionals often encounter complex technical issues, such as advanced troubleshooting for Microsoft 365, Windows Server environments, and Active Directory. Balancing multiple high-priority tickets while providing mentorship to junior technicians is also common. Effective time management, strong communication skills, and ongoing training in new Microsoft technologies help address these challenges. Collaborating with other IT teams and leveraging knowledge bases can also streamline problem resolution and improve service delivery.

What is the difference between Senior Microsoft Help Desk vs Microsoft Support Specialist?

AspectSenior Microsoft Help DeskMicrosoft Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateMicrosoft Certified: Modern Desktop Administrator Associate, CompTIA A+
Work EnvironmentHelp desk, IT support teams, corporate help centersCustomer support, technical support, help desk
Employer & IndustryIT departments, tech companies, corporate support centersMicrosoft partners, tech companies, retail, enterprise support

While both roles involve technical support for Microsoft products, the Senior Microsoft Help Desk typically handles more complex issues, provides mentorship, and may oversee support processes. The Microsoft Support Specialist focuses on resolving customer inquiries, troubleshooting, and providing technical assistance. The senior role often requires more experience and certifications, with a broader scope of responsibilities.

What are the most commonly searched types of Microsoft Help Desk jobs in Puerto Rico?

The most popular types of Microsoft Help Desk jobs in Puerto Rico are:

Senior Microsoft Help Desk jobs near you

Senior Project Engineer

RQ Construction

Aguadilla, PR • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

RQ Construction is seeking experienced Senior Construction Project Engineers to join our Field Operations team in Aguadilla, Puerto Rico. This role has a strong quality control focus, with opportunities to work alongside and be mentored by our Construction Quality Control Managers (CQCMs) while supporting the project's quality program. Candidates will work on active military construction projects in Aguadilla, with opportunities to support future projects. This is a full-time, on-site position. While local candidates are preferred, relocation assistance or per diem is available for qualified candidates residing outside the area.

This position will also work closely with Project Managers, Superintendents, and Site Safety teams to help ensure successful project delivery. This opportunity is ideal for professionals interested in growing a long-term career within the Design-Build construction industry while contributing to projects that directly support U.S. military operations.

RQ Construction is a nationwide Design-Build contractor specializing in fast-track, ground-up commercial construction for government and private-sector clients, with a strong focus on Department of Defense projects. Our employees have the opportunity to work on challenging, high-impact projects, collaborate with experienced construction professionals, and build rewarding careers with a company known for quality, integrity, and long-term growth.

Compensation & Benefits

  • Annual salary range of $60,000 - $75,000, depending on qualifications and experience
  • Comprehensive benefits package including medical, dental, and vision insurance
  • 401(k) retirement plan with company matching contributions

Minimum Qualifications:

  • A BA/BS degree in Construction Management, Engineering, Business, or related field is the minimum formal education required for this position. A combination of equivalent work experience and training in the field may be qualifying.
  • Computer literacy (Microsoft Office, Outlook, Internet, etc.) required.
  • Specific software literacy (Primavera 3/6, Oracle, BIM, Revit, ACC) preferred.
  • CPR, First Aid, and OSHA 30-hour Certifications required. Training can be provided.
  • LEED GA credential desirable.
  • QCM certificate desirable.
  • Previous work experience in the general contracting field preferred.
  • English/Spanish bilingual skills required.

Take the next step in your construction career with a team dedicated to quality, leadership, and impactful project work. Join RQ, apply today!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices) marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, veteran status, or any other basis or status protected by federal, state, or local law or ordinance or regulation.


All candidates considered for hire must provide evidence of identity and U.S. work authorization at the time of hire. Additionally, all candidates must successfully pass a drug screening and commercial criminal background check, including a stricter Department of Defense background check, for access to job site at military base (if applicable for position being hired for).

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