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Senior Microsoft Help Desk Jobs in Puerto Rico (NOW HIRING)

Dlapiper

Digital Marketing Coordinator

San Juan, PR · Hybrid

$43K - $57K/yr

... the Senior Manager, Communications, the Digital Communications Coordinator works closely with ... Help monitor the general info@dlapiper.com mailbox. * Construct and publish social media posts ...

BDO USA

Associate, Grant Management

San Juan, PR · On-site

... for senior leaders using advanced Microsoft Word and PowerPoint capabilities * Tracks edits ... No matter your role, you'll be part of a team helping clients navigate complexity and move forward ...

BDO

Associate, Grant Management

San Juan, PR

... for senior leaders using advanced Microsoft Word and PowerPoint capabilities * Tracks edits ... No matter your role, you'll be part of a team helping clients navigate complexity and move forward ...

Falcon Sanchez & Associates

PR · On-site

... CAS) to help lead and expand our client accounting services practice. This is an excellent ... Supervise, coach, and develop senior accountants and staff. * Identify process improvements and ...

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Senior Microsoft Help Desk information

What is a Senior Microsoft Help Desk professional?

A Senior Microsoft Help Desk professional is an experienced IT support specialist who assists users with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office 365, and Azure. They typically handle complex technical problems, provide guidance to junior staff, and may manage escalated support tickets. Their responsibilities often include remote and on-site support, system administration, and ensuring efficient IT operations within an organization.

What are the key skills and qualifications needed to thrive as a Senior Microsoft Help Desk professional?

To thrive as a Senior Microsoft Help Desk professional, you need advanced troubleshooting skills, deep knowledge of Microsoft operating systems and applications, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise with remote support tools, Active Directory, Office 365, and ticketing systems like ServiceNow is typically required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient issue resolution, high user satisfaction, and seamless IT operations across the organization.

What are some common challenges faced by a Senior Microsoft Help Desk professional, and how can they be addressed?

Senior Microsoft Help Desk professionals often encounter complex technical issues, such as advanced troubleshooting for Microsoft 365, Windows Server environments, and Active Directory. Balancing multiple high-priority tickets while providing mentorship to junior technicians is also common. Effective time management, strong communication skills, and ongoing training in new Microsoft technologies help address these challenges. Collaborating with other IT teams and leveraging knowledge bases can also streamline problem resolution and improve service delivery.

What is the difference between Senior Microsoft Help Desk vs Microsoft Support Specialist?

AspectSenior Microsoft Help DeskMicrosoft Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateMicrosoft Certified: Modern Desktop Administrator Associate, CompTIA A+
Work EnvironmentHelp desk, IT support teams, corporate help centersCustomer support, technical support, help desk
Employer & IndustryIT departments, tech companies, corporate support centersMicrosoft partners, tech companies, retail, enterprise support

While both roles involve technical support for Microsoft products, the Senior Microsoft Help Desk typically handles more complex issues, provides mentorship, and may oversee support processes. The Microsoft Support Specialist focuses on resolving customer inquiries, troubleshooting, and providing technical assistance. The senior role often requires more experience and certifications, with a broader scope of responsibilities.

What are the most commonly searched types of Microsoft Help Desk jobs in Puerto Rico?

The most popular types of Microsoft Help Desk jobs in Puerto Rico are:

Senior Microsoft Help Desk jobs near you

Senior Indirect Sourcing Specialist

Medtronic

Villalba, PR • On-site

Full-time

Re-posted 10 days ago

Medtronic rating

7.8

Company rating: 7.8 out of 10

Based on 178 frontline employees who took The Breakroom Quiz

176th of 540 rated manufacturers

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the LifeThe Senior Indirect Sourcing Specialist support end-to-end sourcing processes across the LATAM region for Supply Chain categories, including transportation, warehousing, and trade compliance, while contributing to global or special initiatives as needed. As part of a global Indirect Sourcing team, it will report into a new LATAM Sr. Manager position that reports into the Director, Strategic Sourcing, based in the US. The successful candidate will work in strong partnership with Medtronic's Supply Chain Deliver stakeholders and will directly contribute to our company mission to alleviate pain, restore health, and extend life. The candidate can be working in a flex work model in Colombia, Puerto Rico, Brazil and Mexico.

Responsibilities may include the following and other duties may be assigned:

  • Create value across ~$150M in annual indirect spend in the region
  • Work independently and as part of a global and regional team
  • Build strong, strategic relationships with key suppliers and stakeholders
  • Support development of strategies that result in a sustainable competitive advantage
  • Best-in-class analytical skills, particularly with Microsoft Excel and PowerBI, to identify, organize, and measure suppliers, spend, and value creation opportunities
  • Achieve (year-on-year) value improvements for all aspects of quality, service, innovation, cost
  • Perform and support RF(x) events to drive competitive pressure and ensure maximum value is realized
  • Lead and support contract negotiations with suppliers and Legal
  • Provide stakeholders with a balanced view of contract risk and liabilities
  • Contribute to multi-year (at least 2 years) pipeline to support planning processes
  • Assist in Supplier Stratification activities (e.g., Supplier Relationship Management)
  • Gather Market Intelligence and trends for relevant categories and associated sub-categories
  • Gather internal and external benchmarks in a systematic manner to support sourcing efforts
  • Follow governance processes and Purchasing Controls systems to ensure compliance
  • Educate and train stakeholders on key indirect supply management initiatives and policies

Required Knowledge and Experience:

  • Bachelor's degree
  • Five years of relevant experience in Logistics Sourcing or advanced degree with a minimum of 3 years of relevant experience in Sourcing
  • Prior experience in Supply Chain & Logistics or Logistics Sourcing
  • Fluency in Spanish and English
  • Strong negotiating skills and training
  • Knowledge using MS Office Suite (Word, Excel, PPT)
  • Strong analytical and cross-functional collaboration skills
  • Knowledge of working in FDA regulated industries; Master's degree (e.g., MBA); Understanding of underlying economics of Supply Chain and Proficient in MS Excel and PowerBI; Experience working with ERP systems, preferably SAP and TMS is advantageous
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:


Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.


Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.


If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.


If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.

U.S. Work Authorization & SponsorshipAt Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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