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Help Desk Technician Two Jobs in Puerto Rico (NOW HIRING)

SmartLogix

Desktop Support Technician II

San Juan, PR · On-site

$50 - $70/hr

The Desktop Support Technician II is responsible for analyzing, troubleshooting, and resolving ... Handle escalations from Tier I Help Desk and unresolved incidents. * Diagnose issues, perform root ...

MiniMed

Technician II

Juncos, PR · On-site

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a ... As a Technician II, you will be at the heart of our mission - transforming innovative designs into ...

FITS LLC

Maintenance Technician II

Juncos, PR · On-site

If you have excellent communication skills and aren't afraid to ask for help when you need it (in ... The Manufacturing Technician is integral to the production process, responsible for operating and ...

Bella Group

IT Technician II

San Juan, PR · On-site

Documentar cambios y actualizaciones de sistemas a traves del Help Desk. * Responder a emergencias operacionales segun sea necesario. Lo que buscamos: * Bachillerato en Sistemas de Informacion ...

Bella Group

IT Technician II

San Juan, PR · On-site

Documentar cambios y actualizaciones de sistemas a través del Help Desk. * Responder a emergencias operacionales según sea necesario. Lo que buscamos: * Bachillerato en Sistemas de Información ...

Medtronic

Mfg. Maint Tech II

Villalba, PR · On-site

Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life As a MFG Maint. Tech II, you will bring support to ...

Medtronic

Mfg Maint Tech II

Villalba, PR · On-site

Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life As a MFG Maint Tech II, you will bring support to Leads ...

Medtronic

Mfg. Mant. Tech II

Villalba, PR · On-site

Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life As a MFG Maint Tech II, you will bring support to Leads ...

Easy Mile Fitness

Front Desk Full-Time Associate

Carolina, PR · On-site

$12.25 - $15.75/hr

... 2,400 clubs and growing! Joining the PF family means being part of a company that is based on an ... Help with equipment usage and direct members to the right resources. • Administrative Tasks:

Easy Mile Fitness

Front Desk Part-Time Associate

San Juan, PR · On-site

$13.75 - $17.75/hr

... 2,400 clubs and growing! Joining the PF family means being part of a company that is based on an ... Help with equipment usage and direct members to the right resources. • Administrative Tasks:

Easy Mile Fitness

Front Desk Part-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

... 2,400 clubs and growing! Joining the PF family means being part of a company that is based on an ... Help with equipment usage and direct members to the right resources. • Administrative Tasks:

Easy Mile Fitness

Front Desk Part-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

... 2,400 clubs and growing! Joining the PF family means being part of a company that is based on an ... Help with equipment usage and direct members to the right resources. • Administrative Tasks:

PLANET FITNESS

Front Desk Part-Time Associate

San Juan, PR · On-site

$13.75 - $17.50/hr

... 2,400 clubs and growing! Joining the PF family means being part of a company that is based on an ... Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ...

Easy Mile Fitness

Front Desk Part-Time Associate

Carolina, PR · On-site

$12.25 - $15.75/hr

... 2,400 clubs and growing! Joining the PF family means being part of a company that is based on an ... Help with equipment usage and direct members to the right resources. • Administrative Tasks:

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All JobsHelp Desk Technician Two JobsHelp Desk Technician Two Jobs in Puerto Rico

Help Desk Technician Two information

Are help desk technicians in demand?

Help desk technicians are in steady demand due to ongoing needs for technical support in organizations across various industries. The role often requires troubleshooting skills, knowledge of operating systems, and certifications like CompTIA A+, with employment prospects expected to grow as technology becomes more integral to business operations.

What is a Help Desk Technician Two job description?

A Help Desk Technician Two provides technical support to end-users by diagnosing and resolving hardware, software, and network issues. They often handle more complex problems than entry-level technicians and may assist in training users or documenting solutions, typically working in a fast-paced IT support environment. Strong troubleshooting skills, knowledge of operating systems, and familiarity with ticketing systems are essential for this role.

What is the next step after help desk technician two?

The next step after Help Desk Technician Two is typically advancing to a senior or specialized support role, such as a Systems Administrator or Network Technician, which may require additional certifications like CompTIA Network+ or Microsoft Certified IT Professional. Gaining experience, developing troubleshooting skills, and obtaining relevant certifications can facilitate career progression within IT support roles.

What are popular job titles related to Help Desk Technician Two jobs in Puerto Rico?

For Help Desk Technician Two jobs in Puerto Rico, the most frequently searched job titles are:

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The top searched job categories for Help Desk Technician Two jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Help Desk Technician Two jobs?

Cities in Puerto Rico with the most Help Desk Technician Two job openings:

Help Desk Technician Two jobs near you

Help Desk Support Level 2 - Managed Service Provider

K2 Staffing, LLC

Guaynabo, PR

$17 - $19/hr

Full-time

Re-posted 8 days ago

Job description

Summary

Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities
  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Must be competent in English & Spanish, oral & written. 
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.