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Remote It Technician Jobs in Puerto Rico (NOW HIRING)

Deloitte

Epic Denials Management Operator

San Juan, PR · Remote

$17.75 - $23.50/hr

Bachelor's degree in information technology, business, healthcare, or a related field; or ... This is a primarily remote role supporting enterprise Epic support, with minimal travel and ...

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All JobsIt Technician JobsRemote It Technician JobsRemote It Technician Jobs in Puerto Rico

Remote It Technician information

What is a remote IT technician?

A Remote IT Technician is a professional who provides technical support and troubleshooting services for computer systems, networks, and software from a remote location. They help users resolve issues through phone, email, chat, or remote desktop tools, without needing to be physically present. Remote IT Technicians are essential for organizations with distributed teams or those seeking efficient, cost-effective IT support. Their responsibilities include diagnosing technical problems, installing or updating software, and assisting with cybersecurity. This role requires strong problem-solving skills, technical expertise, and excellent communication abilities.

What are the key skills and qualifications needed to thrive as a remote IT technician?

To thrive as a Remote IT Technician, you need solid technical knowledge in troubleshooting hardware, software, and network issues, usually supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity best practices is essential. Strong communication, problem-solving abilities, and patience are standout soft skills for effectively assisting users remotely. These skills ensure timely and efficient technical support, minimize downtime, and enhance customer satisfaction in distributed work environments.

What are some common challenges faced by remote IT technicians, and how can they be addressed?

Remote IT technicians often encounter challenges such as troubleshooting issues without direct physical access to devices, coordinating effectively with users in different time zones, and maintaining clear communication when explaining technical solutions. To address these challenges, technicians can utilize remote access tools, document procedures thoroughly, and employ strong communication skills to guide users through complex steps. Regular collaboration with team members and ongoing training in remote support technologies can also help ensure efficient and effective problem-solving.

What is the difference between Remote It Technician vs Network Support Specialist?

AspectRemote It TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentRemote, client sites, help desksOffice, data centers, client sites
Industry UsageIT services, tech supportNetworking, telecommunications
Job FocusHardware/software troubleshooting, remote supportNetwork configuration, troubleshooting, security

Remote It Technicians primarily handle hardware and software issues remotely or on-site, providing general IT support. Network Support Specialists focus on network infrastructure, configuration, and security. While both roles require similar certifications and often work in IT environments, their core responsibilities differ, with the technician role being broader and the network specialist role more specialized in networking.

What are the most commonly searched types of It Technician jobs in Puerto Rico?

The most popular types of It Technician jobs in Puerto Rico are:

What are popular job titles related to Remote It Technician jobs in Puerto Rico?

For Remote It Technician jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote It Technician jobs in Puerto Rico look for?

The top searched job categories for Remote It Technician jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote It Technician jobs?

Cities in Puerto Rico with the most Remote It Technician job openings:

Remote It Technician jobs near you
Infographic showing various Remote It Technician job openings in Puerto Rico as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% Remote job distribution.

Senior Engineering/ IT Program Manager

Three Point Solutions, Inc.

Ponce, PR • On-site, Remote

$113K - $113K/yr

Full-time

Re-posted 15 days ago

Job description

Job Title: Senior Engineering/ IT Program Manager
Client: Medical Device Manufacturing Company
Duration: 12 Months
Location: 100% Remote (Travel to Ponce, Puerto Rico as needed)
Role Overview
  • Lead large cross-functional engineering programs
  • Support manufacturing, digital transformation, and regulated systems
  • Work across Engineering, Manufacturing, Quality, Regulatory, and IT

Program Leadership
  • Manage enterprise engineering programs
  • Build roadmaps, milestones, and resource plans
  • Deliver within scope, time, and budget

Manufacturing & Systems
  • Lead MES and automation initiatives
  • Oversee CSV, IQ/OQ/PQ validation
  • Ensure FDA, ISO 13485, GxP, 21 CFR Part 11 compliance
  • Support digital manufacturing transformation

Risk & Compliance
  • Maintain RAID logs
  • Drive risk mitigation
  • Ensure audit readiness

Cross-Functional
  • Lead global engineering teams
  • Manage stakeholders
  • Escalation point for risks and constraints

Governance & Reporting
  • Executive status reporting
  • Maintain program plans and documentation
  • Track budget and financials

Required Qualifications
  • Bachelor's in Engineering / CS
  • 10+ years in regulated industries (Med Device / Pharma)
  • Strong in MES, CSV, automation
  • Regulatory knowledge (FDA, GxP, Part 11)
  • Large team leadership (50+ preferred)
  • Agile & Waterfall experience
  • Enterprise-scale program delivery
  • Willing to travel to Puerto Rico

Preferred
  • PMP or Scrum Master
  • Global manufacturing deployments
  • ERP / SAP / LIMS exposure
  • Site expansion or transfer programs
  • Digital transformation or PMO background

Key Skills
  • Executive communication
  • Stakeholder management
  • Strategic roadmaps
  • Regulatory mindset
  • Budget control
  • Change management
  • Influence without authority

Apply