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Entry Level It Technician Jobs in Puerto Rico (NOW HIRING)

MY WIRELESS

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...

Bella Group

IT Technician II

San Juan, PR · On-site

¿Te apasiona la tecnología y resolver problemas técnicos con agilidad y precisión? Únete al equipo de IT de la empresa líder en la industria automotriz de Puerto Rico. Bella Group es la única ...

Bella Group

IT Technician II

San Juan, PR · On-site

Te apasiona la tecnologia y resolver problemas tecnicos con agilidad y precision? Unete al equipo de IT de la empresa lider en la industria automotriz de Puerto Rico. Bella Group es la unica empresa ...

Column Technical Services

IT Support Technician

San Juan, PR · On-site

$14.25 - $19.50/hr

Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite support to End Users in San Juan, Puerto Rico. This is an opportunity to join a global leader in ...

Encompass Health Corporation

HIMS Tech

San Juan, PR · On-site

$21.25 - $29.25/hr

... Health Information Management Systems (HIMS) Technician seeking a career that aligns with your ... Medical Record Technology College or vocational school preferred. * Minimum three years of hospital ...

Encompass Health

HIMS Tech

San Juan, PR · On-site

$21 - $29/hr

... Health Information Management Systems (HIMS) Technician seeking a career that aligns with your ... Medical Record Technology College or vocational school preferred. * Minimum three years of hospital ...

SmartLogix

Desktop Support Technician II

San Juan, PR · On-site

$60 - $80/hr

The position also contributes to process improvements, supports IT projects, and provides guidance to junior technicians while adhering to IT service management standards. Responsibilities * Receive ...

Scalence L.L.C.

Desktop Technician

San Juan, PR · On-site

$19.50 - $25/hr

C. is seeking a Desktop Technician to provide high-quality desktop support and ensure customer ... Required : • Bachelor's degree in information technology, Computer Science, Electronics, or a ...

Chubb

System Support Technician

San Juan, PR · On-site

Role Purpose The Systems Support Technician will be responsible for providing technical assistance ... Two (2) to three (3) years of experience in information technology. * Experience diagnosing and ...

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Entry Level It Technician information

What is an entry level IT technician?

An Entry Level IT Technician is responsible for providing basic technical support, troubleshooting hardware and software issues, and assisting with system maintenance. They often work under senior IT staff to set up workstations, install updates, and ensure the smooth operation of an organization's technology. This role requires strong problem-solving skills, knowledge of computer systems, and good customer service abilities. It's an excellent starting position for those looking to progress in the IT field.

What does an entry level IT technician do?

A typical day for an Entry Level IT Technician often includes responding to help desk tickets, troubleshooting hardware or software issues, and assisting coworkers with technical problems either in-person or remotely. You may be responsible for setting up new workstations, installing software, and performing routine maintenance on IT systems. Collaboration with experienced team members is common, providing a great opportunity to learn on the job and gain exposure to various aspects of IT support. The role is dynamic, and each day can bring new technical challenges and chances to grow your skills.

What are the key skills and qualifications needed to thrive as an entry level IT technician?

To thrive as an Entry Level IT Technician, you need a solid understanding of basic computer hardware, software troubleshooting, and networking fundamentals, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS), ticketing systems, and remote desktop tools is valuable. Strong communication, problem-solving abilities, and a customer-oriented attitude help you effectively address user issues and work well within a team. These skills and qualities are essential for delivering reliable technical support and ensuring smooth IT operations in a business environment.

Do entry-level IT technician jobs still exist?

Yes, entry-level IT technician jobs continue to be available as organizations need support for hardware, software, and network issues. These roles often require basic knowledge of operating systems, troubleshooting skills, and certifications like CompTIA A+.

How to get an entry level IT technician job with no experience?

To secure an entry-level IT technician position with no experience, focus on gaining foundational skills through online courses or certifications like CompTIA A+. Building hands-on experience with hardware, software, and troubleshooting, even through personal projects or volunteering, can improve your chances. Highlighting your willingness to learn and basic technical knowledge in your resume is also important.

What is the easiest entry-level IT technician job?

An entry-level IT technician role typically involves basic troubleshooting, hardware setup, and software installation, often requiring minimal prior experience. These positions may involve working in help desk support or assisting with network issues and usually require foundational knowledge of operating systems and common tools like ticketing systems.

What are the most commonly searched types of It Technician jobs in Puerto Rico?

The most popular types of It Technician jobs in Puerto Rico are:

What are popular job titles related to Entry Level It Technician jobs in Puerto Rico?

For Entry Level It Technician jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Entry Level It Technician jobs in Puerto Rico look for?

The top searched job categories for Entry Level It Technician jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Entry Level It Technician jobs?

Cities in Puerto Rico with the most Entry Level It Technician job openings:

Entry Level It Technician jobs near you
Infographic showing various Entry Level It Technician job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

IT Specialist

MY WIRELESS

Guaynabo, PR • On-site

$12 - $16/hr

Full-time

This job post has expired today. Applications are no longer accepted.

My Wireless rating

2.5

Company rating: 2.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary

The IT Support Specialist I – Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation, while also gaining exposure to IT projects and higher-level support activities under direct supervision.

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff. The position does not independently own advanced troubleshooting, system configuration, vendor management, or infrastructure decisions.

Essential Job Duties and ResponsibilitiesLevel 1 Ticket Support & Issue Triage (Primary Responsibility)
  • Serve as the first point of contact for IT support tickets submitted by retail locations.
  • Perform Level 1 troubleshooting using documented procedures, knowledge base articles, and checklists.
  • Accurately document issues, troubleshooting steps, and resolutions in the ticketing system.
  • Identify when issues exceed Level 1 scope and escalate appropriately.
  • Follow defined SLAs, escalation paths, and prioritization guidelines.
Assisted Level 2 Support (Under IT Manager Oversight)
  • Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff.
  • Support diagnostics and remediation efforts for more complex issues after initial triage.
  • Perform tasks such as testing, validation, documentation, or implementation support without independent ownership.
  • Use Level 2 exposure as a learning opportunity to build technical skills.
Project Support & Implementation Assistance
  • Participate in IT projects such as system rollouts, upgrades, store openings, or equipment refreshes under IT Manager direction.
  • Assist with project-related tasks including preparation, deployment support, testing, and documentation.
  • Follow established project plans, timelines, and change management processes.
  • Does not act as a project owner or lead.
Hardware & Peripheral Support (Level 1 / Assisted Level 2)
  • Perform basic troubleshooting and setup for store hardware and peripherals.
  • Assist with hardware replacement and deployment using predefined configurations.
  • Support higher-level hardware troubleshooting only with supervision.
Network & Internet Support (Basic / Assisted)
  • Perform basic connectivity checks and validation steps.
  • Assist with ISP or aggregator ticket coordination.
  • Support additional diagnostics or remediation steps as directed.
  • No independent network configuration authority.
UCaaS / VoIP, Printer & CCTV Support (Level 1 / Assisted)
  • Perform basic troubleshooting and verification steps.
  • Assist with provisioning, replacements, or testing as directed.
  • Escalate complex issues or perform assisted troubleshooting with oversight.
System Access & User Support
  • Handle basic access requests such as password resets and access verification.
  • Assist with access provisioning tasks with proper approvals.
  • Support audits or access reviews as requested.
  • High school diploma or equivalent required
  • IT coursework, certification, or training preferred

Experience:

  • 0–1 years of IT support or helpdesk experience preferred

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