ZipRecruiter

Log In

1

Level 2 It Support Jobs in Puerto Rico (NOW HIRING)

MY WIRELESS

IT Specialist

Guaynabo, PR

$12 - $16/hr

Assisted Level 2 Support (Under IT Manager Oversight) * Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff. * Support diagnostics and ...

My Wireless

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

Assisted Level 2 Support (Under IT Manager Oversight) * Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff. * Support diagnostics and ...

Column Technical Services

PR

$14.25 - $19.50/hr

Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite ... Qualifications: * 2 years of experience working with PC hardware and software * Proficient in ...

Genco

PR · On-site

$55K - $65K/yr

Key Responsibilities 1. CMMC Level 2 Compliance (Primary Responsibility) - Implement and maintain ... with IT Support (Separate Function) - Define cybersecurity requirements for technical ...

Northbridge University

PR · On-site

Mínimo de dos (2) años de experiencia profesional en soporte técnico, redes, sistemas o áreas ... Certificación CompTia Tech +, preferiblemente. * Experiencia en resolución de problemas técnicos ...

Northbridge University

PR · On-site

The IT Service Desk Lead plays a critical leadership and operational role in ensuring the delivery of high-quality IT support services across all NUC University regions and campuses. This position ...

next page

Showing results 1-20

All JobsLevel 2 It Support JobsLevel 2 It Support Jobs in Puerto Rico

Level 2 It Support information

What is L1, L2, L3, L4 support in IT?

In IT support, Level 1 (L1) involves basic troubleshooting and initial customer contact, handling common issues. Level 2 (L2) provides more advanced support, resolving issues that require deeper technical knowledge, while Level 3 (L3) involves expert-level troubleshooting often related to complex system problems. Level 4 (L4) typically includes external vendor support or specialized engineering for highly complex or hardware-related issues, and support staff often need relevant certifications and technical skills to progress through these levels.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What is a Level 2 IT Support job?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What jobs pay $4000 a week without a degree?

A Level 2 IT Support role typically does not pay $4000 a week without a degree; such high earnings are more common in specialized fields like software development, sales, or entrepreneurship. High-paying tech roles often require advanced skills, certifications, or experience rather than formal degrees. Freelance IT consulting or cybersecurity positions may reach that level with expertise and certifications like CompTIA Security+ or Cisco CCNA.

What is level 1, 2, and 3 support in IT?

In IT support, Level 1 involves basic troubleshooting and initial customer contact, handling common issues like password resets or software installations. Level 2 support addresses more complex problems that require deeper technical knowledge, such as network issues or hardware repairs. Level 3 involves advanced troubleshooting, often by specialized engineers or developers, for resolving persistent or complex technical problems that cannot be fixed at lower levels.

What are the key skills and qualifications needed to thrive in the Level 2 It Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

What is a Level 2 IT support job description?

A Level 2 IT support technician handles more complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware, software, and network problems. They often diagnose problems, provide solutions, and escalate issues when necessary, using tools like remote support software and maintaining documentation of incidents.
What are popular job titles related to Level 2 It Support jobs in Puerto Rico? For Level 2 It Support jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Level 2 It Support jobs in Puerto Rico look for? The top searched job categories for Level 2 It Support jobs in Puerto Rico are:
Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in Puerto Rico as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.
IT Specialist

IT Specialist

MY WIRELESS

Guaynabo, PR

$12 - $16/hr

Full-time

Posted 8 days ago

My Wireless rating

2.5

Company rating: 2.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary

The IT Support Specialist I – Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation, while also gaining exposure to IT projects and higher-level support activities under direct supervision.

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff. The position does not independently own advanced troubleshooting, system configuration, vendor management, or infrastructure decisions.

Essential Job Duties and ResponsibilitiesLevel 1 Ticket Support & Issue Triage (Primary Responsibility)
  • Serve as the first point of contact for IT support tickets submitted by retail locations.
  • Perform Level 1 troubleshooting using documented procedures, knowledge base articles, and checklists.
  • Accurately document issues, troubleshooting steps, and resolutions in the ticketing system.
  • Identify when issues exceed Level 1 scope and escalate appropriately.
  • Follow defined SLAs, escalation paths, and prioritization guidelines.
Assisted Level 2 Support (Under IT Manager Oversight)
  • Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff.
  • Support diagnostics and remediation efforts for more complex issues after initial triage.
  • Perform tasks such as testing, validation, documentation, or implementation support without independent ownership.
  • Use Level 2 exposure as a learning opportunity to build technical skills.
Project Support & Implementation Assistance
  • Participate in IT projects such as system rollouts, upgrades, store openings, or equipment refreshes under IT Manager direction.
  • Assist with project-related tasks including preparation, deployment support, testing, and documentation.
  • Follow established project plans, timelines, and change management processes.
  • Does not act as a project owner or lead.
Hardware & Peripheral Support (Level 1 / Assisted Level 2)
  • Perform basic troubleshooting and setup for store hardware and peripherals.
  • Assist with hardware replacement and deployment using predefined configurations.
  • Support higher-level hardware troubleshooting only with supervision.
Network & Internet Support (Basic / Assisted)
  • Perform basic connectivity checks and validation steps.
  • Assist with ISP or aggregator ticket coordination.
  • Support additional diagnostics or remediation steps as directed.
  • No independent network configuration authority.
UCaaS / VoIP, Printer & CCTV Support (Level 1 / Assisted)
  • Perform basic troubleshooting and verification steps.
  • Assist with provisioning, replacements, or testing as directed.
  • Escalate complex issues or perform assisted troubleshooting with oversight.
System Access & User Support
  • Handle basic access requests such as password resets and access verification.
  • Assist with access provisioning tasks with proper approvals.
  • Support audits or access reviews as requested.
  • High school diploma or equivalent required
  • IT coursework, certification, or training preferred

Experience:

  • 0–1 years of IT support or helpdesk experience preferred

What My Wireless employees say

Pay

Workplace

Get the full story on Breakroom

Apply