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Level 2 It Support Jobs in Puerto Rico (NOW HIRING)

FITS LLC

Project Manager - IT Projects

Gurabo, PR · On-site

$95K - $112K/yr

Chair project meetings, manage scope changes, approve project-level deliverables (per delegated ... support seamless project execution. * Risk & Issue Management: Identify project risks, develop ...

Jobtailor

IT Project Manager

San Juan, PR · On-site

$90 - $120/hr

The employee must hold a bachelor's degree in a management-related field and two years of ... Flexible and adaptable regarding learning and understanding new technologies. * Strong written and ...

SmartLogix

Desktop Support Technician II

San Juan, PR · On-site

$50 - $70/hr

The position also contributes to process improvements, supports IT projects, and provides guidance ... Minimum of 2 years of desktop support experience. Strong knowledge of IT infrastructure, tools, and ...

Grupo Triple-S

IT QA Analyst

Guaynabo, PR · On-site

IT QA Analyst Company: Triple-S Management Ubicaciones de puesto (breve): Guaynabo, PR Fecha de ... 2+ years of strong experience with healthcare payor systems and processes (claims, billing ...

Encompass Health Corporation

HIMS Tech

San Juan, PR · On-site

$21.25 - $29.25/hr

... Health Information Management Systems (HIMS) Technician seeking a career that aligns with your ... Medical Record Technology College or vocational school preferred. * Minimum three years of hospital ...

Encompass Health

HIMS Tech

San Juan, PR · On-site

$21 - $29/hr

... Health Information Management Systems (HIMS) Technician seeking a career that aligns with your ... Medical Record Technology College or vocational school preferred. * Minimum three years of hospital ...

Medido Health

Technical Support Manager

San Juan, PR · On-site

$70 - $90/hr

... with at least 1-2 years managing or mentoring a team * Solid working knowledge of SaaS web ... Background in healthcare IT, pharmacy software, or regulated SaaS environments * Experience ...

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All JobsLevel 2 It Support JobsLevel 2 It Support Jobs in Puerto Rico

Level 2 It Support information

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

How to become a Level 2 IT support?

To become a Level 2 IT support technician, candidates typically need an associate degree or equivalent in information technology or a related field, along with relevant certifications such as CompTIA A+ or Network+. Gaining experience in basic troubleshooting, hardware, and software support is essential, and developing skills in networking, operating systems, and remote support tools can help advance to this role.

What job categories do people searching Level 2 It Support jobs in Puerto Rico look for?

The top searched job categories for Level 2 It Support jobs in Puerto Rico are:

Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in Puerto Rico as of August 2026, with employment types broken down into 72% Full Time, 7% Part Time, 14% Temporary, and 7% Contract. Highlights an 100% In-person job distribution.

Help Desk Support Level 2 - Managed Service Provider

K2 Staffing

Guaynabo, PR

$20 - $27/hr

Full-time

Re-posted 8 days ago

Job description

Summary

Our client is a leading IT Solutions Company located in Puerto Ricoand they are in need of a Fully RemoteHelp Desk Support Level IITechnician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs.
Duties & Responsibilities
  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Must be competent in English & Spanish, oral & written.
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Employment Type: Full time Location: Guaynabo, PR