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Exempt Help Desk Technician Jobs in Puerto Rico (NOW HIRING)

SmartLogix

Desktop Support Technician II

San Juan, PR · On-site

$50 - $70/hr

The Desktop Support Technician II is responsible for analyzing, troubleshooting, and resolving ... Handle escalations from Tier I Help Desk and unresolved incidents. * Diagnose issues, perform root ...

New

Bella Group

IT Technician II

San Juan, PR · On-site

Documentar cambios y actualizaciones de sistemas a traves del Help Desk. * Responder a emergencias operacionales segun sea necesario. Lo que buscamos: * Bachillerato en Sistemas de Informacion ...

Bella Group

IT Technician II

San Juan, PR · On-site

Documentar cambios y actualizaciones de sistemas a través del Help Desk. * Responder a emergencias operacionales según sea necesario. Lo que buscamos: * Bachillerato en Sistemas de Información ...

DaVita

Patient Care Technician

Florida, PR

$80K/yr

As a PCT, you'll provide direct, hands-on care under RN supervision, helping patients through life ... Washington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.71 ...

BDO

Technical Support Engineer I

San Juan, PR · On-site

Works with senior members of the team to help determine possible incident trends * Participates in ... Adheres to the Service Desk call center schedule as required by the Service Desk manager ...

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BDO USA

Technical Support Engineer I

San Juan, PR · On-site

Works with senior members of the team to help determine possible incident trends * Participates in ... Adheres to the Service Desk call center schedule as required by the Service Desk manager ...

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Exempt Help Desk Technician information

What is an exempt help desk technician?

Exempt Help Desk Technicians are IT support professionals who are categorized as 'exempt' under the Fair Labor Standards Act (FLSA), meaning they are typically salaried employees not eligible for overtime pay. Their primary role is to assist users by troubleshooting technical issues, providing solutions, and maintaining computer systems and networks. The 'exempt' status usually applies to those with advanced responsibilities, such as managing IT projects, supervising staff, or performing specialized technical tasks that require independent judgment. These technicians often have more autonomy and may be involved in higher-level problem-solving compared to non-exempt counterparts. Their work ensures that technology resources remain operational and efficient for an organization.

What are the key skills and qualifications needed to thrive as an exempt help desk technician?

To thrive as an Exempt Help Desk Technician, you need a solid understanding of computer hardware, operating systems, networking basics, and typically an associate’s degree or relevant IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is common in this role. Strong problem-solving abilities, patience, and excellent communication skills help technicians deliver effective support and manage user expectations. These competencies ensure quick issue resolution, minimize downtime, and provide a positive experience for end users.

What are some common challenges faced by exempt help desk technicians, and how can they be managed effectively?

Exempt Help Desk Technicians often encounter challenges such as managing a high volume of support requests, prioritizing issues with varying levels of urgency, and keeping up with rapidly changing technology. To manage these challenges effectively, technicians benefit from strong organizational skills, clear communication with users and team members, and ongoing learning to stay current on new tools and best practices. Collaborating closely with other IT staff and proactively documenting solutions also helps streamline support processes and improve overall efficiency.

What is the difference between Exempt Help Desk Technician vs Non-Exempt Help Desk Technician?

AspectExempt Help Desk TechnicianNon-Exempt Help Desk Technician
Overtime EligibilityNot eligible for overtime payEligible for overtime pay
Work HoursTypically standard 40 hours/weekMay work variable hours, including overtime
CertificationsOften requires technical certifications (e.g., CompTIA A+)Similar certifications, but focus may vary
Work EnvironmentOffice or remote support roles within organizationsHelp desk support in various settings, including retail or service centers

In summary, Exempt Help Desk Technicians are salaried employees not eligible for overtime, usually working standard hours and holding relevant certifications. Non-Exempt Help Desk Technicians are hourly workers eligible for overtime, often working flexible hours. Both roles require technical skills, but their pay structure and work hours differ.

Are Exempt Help Desk Technicians in demand?

Exempt Help Desk Technicians are in steady demand due to ongoing needs for IT support in organizations. They often require technical skills, certifications, and familiarity with help desk software, making them valuable in many industries seeking qualified support staff.

What are the most commonly searched types of Help Desk Technician jobs in Puerto Rico?

The most popular types of Help Desk Technician jobs in Puerto Rico are:

Exempt Help Desk Technician jobs near you
Infographic showing various Exempt Help Desk Technician job openings in Puerto Rico as of June 2026, with employment types broken down into 1% As Needed, 89% Full Time, 4% Part Time, and 6% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Help Desk Support Level 2 - Managed Service Provider

K2 Staffing, LLC

Guaynabo, PR

$17 - $19/hr

Full-time

Re-posted 7 days ago

Job description

Summary

Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities
  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Must be competent in English & Spanish, oral & written. 
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.