PR · On-site
$30K - $35K/hr
Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these ...
Quick apply
PR · On-site
$30K - $35K/hr
Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these ...
$17 - $19/hr
Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ...
Quick apply
$17 - $19/hr
Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ...
Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level IITechnician, who is bilingual (English/Spanish) . A ...
Quick apply
Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level IITechnician, who is bilingual (English/Spanish) . A ...
PR · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day, and go visit a user the third day. The IT Service Desk Analyst I provides ...
Quick apply
PR · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day, and go visit a user the third day. The IT Service Desk Analyst I provides ...
PR · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day, and go visit a user the third day. The IT Service Desk Analyst I provides ...
Quick apply
PR · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day, and go visit a user the third day. The IT Service Desk Analyst I provides ...
PR · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day, and go visit a user the third day. The IT Service Desk Analyst I provides ...
Quick apply
PR · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day, and go visit a user the third day. The IT Service Desk Analyst I provides ...
IT Technician II
San Juan, PR · On-site
Descripcion breve de puesto: El IT Technician II esresponsable de garantizar el optimo ... Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignacion hasta la ...
IT Technician II
San Juan, PR · On-site
Descripcion breve de puesto: El IT Technician II esresponsable de garantizar el optimo ... Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignacion hasta la ...
IT Technician II
San Juan, PR · On-site
Dental
Retirement
El IT Technician II es responsable de garantizar el óptimo funcionamiento de los sistemas, equipos ... Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignación hasta ...
IT Technician II
San Juan, PR · On-site
Dental
Retirement
El IT Technician II es responsable de garantizar el óptimo funcionamiento de los sistemas, equipos ... Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignación hasta ...
Information Technology Professional
Medical
Dental
Vision
Retirement
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional
Medical
Dental
Vision
Retirement
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional
Medical
Dental
Vision
Retirement
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional
Medical
Dental
Vision
Retirement
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional
Medical
Dental
Vision
Retirement
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional
Medical
Dental
Vision
Retirement
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional
Medical
Dental
Vision
Retirement
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional
Medical
Dental
Vision
Retirement
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional
Medical
Dental
Vision
Retirement
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional
Medical
Dental
Vision
Retirement
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional
Medical
Dental
Vision
Retirement
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional
Medical
Dental
Vision
Retirement
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional
Medical
Dental
Vision
Retirement
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional
Medical
Dental
Vision
Retirement
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional
Medical
Dental
Vision
Retirement
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional
Medical
Dental
Vision
Retirement
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
PR · On-site
Non-Exempt JOB SUMMARY Assist the Service Technician, Senior Service Technician, and Supervisor in ... Ensure all customer interactions are professional, courteous, and helpful at all times.
Quick apply
PR · On-site
Non-Exempt JOB SUMMARY Assist the Service Technician, Senior Service Technician, and Supervisor in ... Ensure all customer interactions are professional, courteous, and helpful at all times.
Patient Care Technician
Florida, PR · On-site
$80K/yr
Medical
Dental
Vision
Retirement
PTO
As a PCT, you'll provide direct, hands-on care under RN supervision, helping patients through life ... Washington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.71 ...
Patient Care Technician
Florida, PR · On-site
$80K/yr
Medical
Dental
Vision
Retirement
PTO
As a PCT, you'll provide direct, hands-on care under RN supervision, helping patients through life ... Washington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.71 ...
IT Support Technician
San Juan, PR · On-site
$14.25 - $19.50/hr
Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...
IT Support Technician
San Juan, PR · On-site
$14.25 - $19.50/hr
Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...
IT Support Technician
San Juan, PR · On-site
$14.25 - $19.50/hr
Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...
IT Support Technician
San Juan, PR · On-site
$14.25 - $19.50/hr
Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...
Exempt Help Desk Technician information
What are some common challenges faced by exempt help desk technicians, and how can they be managed effectively?
Exempt Help Desk Technicians often encounter challenges such as managing a high volume of support requests, prioritizing issues with varying levels of urgency, and keeping up with rapidly changing technology. To manage these challenges effectively, technicians benefit from strong organizational skills, clear communication with users and team members, and ongoing learning to stay current on new tools and best practices. Collaborating closely with other IT staff and proactively documenting solutions also helps streamline support processes and improve overall efficiency.
What are the key skills and qualifications needed to thrive as an exempt help desk technician?
To thrive as an Exempt Help Desk Technician, you need a solid understanding of computer hardware, operating systems, networking basics, and typically an associate’s degree or relevant IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is common in this role. Strong problem-solving abilities, patience, and excellent communication skills help technicians deliver effective support and manage user expectations. These competencies ensure quick issue resolution, minimize downtime, and provide a positive experience for end users.
What is an exempt help desk technician?
Exempt Help Desk Technicians are IT support professionals who are categorized as 'exempt' under the Fair Labor Standards Act (FLSA), meaning they are typically salaried employees not eligible for overtime pay. Their primary role is to assist users by troubleshooting technical issues, providing solutions, and maintaining computer systems and networks. The 'exempt' status usually applies to those with advanced responsibilities, such as managing IT projects, supervising staff, or performing specialized technical tasks that require independent judgment. These technicians often have more autonomy and may be involved in higher-level problem-solving compared to non-exempt counterparts. Their work ensures that technology resources remain operational and efficient for an organization.
What is the difference between Exempt Help Desk Technician vs Non-Exempt Help Desk Technician?
| Aspect | Exempt Help Desk Technician | Non-Exempt Help Desk Technician |
|---|---|---|
| Overtime Eligibility | Not eligible for overtime pay | Eligible for overtime pay |
| Work Hours | Typically standard 40 hours/week | May work variable hours, including overtime |
| Certifications | Often requires technical certifications (e.g., CompTIA A+) | Similar certifications, but focus may vary |
| Work Environment | Office or remote support roles within organizations | Help desk support in various settings, including retail or service centers |
In summary, Exempt Help Desk Technicians are salaried employees not eligible for overtime, usually working standard hours and holding relevant certifications. Non-Exempt Help Desk Technicians are hourly workers eligible for overtime, often working flexible hours. Both roles require technical skills, but their pay structure and work hours differ.
What are the most commonly searched types of Help Desk Technician jobs in Puerto Rico? The most popular types of Help Desk Technician jobs in Puerto Rico are:
Job description
Description:
- Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these requests by utilizing clarifying and funneling questions to pinpoint the correct response method to each employee help desk submission. Using the technician’s skill base, they will listen, ask questions, and provide resolution for the employee’s concerns in a professional business manner.
Job Summary:
- Performs intake activities related to the support of end-users.
- Documents problems they are experiencing and gathers information necessary for problem resolution.
- Provides support in the form of troubleshooting activities for standard problems encountered by end-users.
- Follows established methodologies or procedures to determine end-user problems and provide a solution.
- May interact with production services, Network & Security team, Server team, and/or applications development to restore service and/or identify and correct core problem.
- Escalates complex, non-routine issues to more experienced teammates.
- Works within standard guidelines. Makes decisions within guidelines.
- Work environment is normally in an office setting
Minimum Requirements:
- High school diploma and 2 years of end-user support experience or equivalent combination of education and work experience.
- Hand on Experience on Windows PC environment
- Must be fluent in English and Spanish languages
- Reliable personal transportation required
Preferred Requirements:
- Associate's or technical degree and 3 years of work experience in IT
- Customer service experience
- Knowledge of the following
- Windows Servers 2012, 2016, 2019
- Microsoft Active Directory
- Basic networking protocols
- Physical cables patching knowledge - Phone and LAN cables
- CCTV
- VoIP
About CBX Global
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Greensboro, NC, US
Year founded
1980