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Exempt Help Desk Technician Jobs (NOW HIRING)

Sentrillion

Help Desk Technician- Level II

Sierra Vista, AZ · On-site

$17.75 - $24/hr

Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician- Level II in Sierra Vista, AZ. In this role, you will have the chance to work onsite, providing essential support and solutions to our ...

EDG Inc

Help Desk Technician

Metairie, LA · On-site

$18.50 - $25/hr

No FLSA Exemption: Non-Exempt Job Summary: The Help Desk Technician will assist with the installation, support and maintenance of servers or other company systems. Job Duties and Responsibilities ...

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive ... This position works in our Austin Headquarters This is an hourly, non-exempt position Employees may ...

Chesapeake Containment

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Monroe County Consortium

Help Desk Technician

Ida, MI · On-site

$19 - $25.50/hr

Position Type: Technology/Help Desk Technician Date Posted: 7/29/2026 Location: Ida Public Schools - District Date Available: ASAP Closing Date: Until filled District: Ida Public School District ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of training. Please DO NOT submit a candidate that is not ...

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

$22.50/hr

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

$22.50/hr

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...

Suzor IT

Help Desk Technician

Broad Brook, CT · On-site

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...

Suzor IT

Help Desk Technician

East Windsor, CT · On-site

$22.50 - $26.50/hr

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...

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All JobsExempt Help Desk Technician Jobs

Exempt Help Desk Technician information

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How much do exempt help desk technician jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for exempt help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by exempt help desk technicians, and how can they be managed effectively?

Exempt Help Desk Technicians often encounter challenges such as managing a high volume of support requests, prioritizing issues with varying levels of urgency, and keeping up with rapidly changing technology. To manage these challenges effectively, technicians benefit from strong organizational skills, clear communication with users and team members, and ongoing learning to stay current on new tools and best practices. Collaborating closely with other IT staff and proactively documenting solutions also helps streamline support processes and improve overall efficiency.

What are the key skills and qualifications needed to thrive as an exempt help desk technician?

To thrive as an Exempt Help Desk Technician, you need a solid understanding of computer hardware, operating systems, networking basics, and typically an associate’s degree or relevant IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is common in this role. Strong problem-solving abilities, patience, and excellent communication skills help technicians deliver effective support and manage user expectations. These competencies ensure quick issue resolution, minimize downtime, and provide a positive experience for end users.

What is an exempt help desk technician?

Exempt Help Desk Technicians are IT support professionals who are categorized as 'exempt' under the Fair Labor Standards Act (FLSA), meaning they are typically salaried employees not eligible for overtime pay. Their primary role is to assist users by troubleshooting technical issues, providing solutions, and maintaining computer systems and networks. The 'exempt' status usually applies to those with advanced responsibilities, such as managing IT projects, supervising staff, or performing specialized technical tasks that require independent judgment. These technicians often have more autonomy and may be involved in higher-level problem-solving compared to non-exempt counterparts. Their work ensures that technology resources remain operational and efficient for an organization.

What is the difference between Exempt Help Desk Technician vs Non-Exempt Help Desk Technician?

AspectExempt Help Desk TechnicianNon-Exempt Help Desk Technician
Overtime EligibilityNot eligible for overtime payEligible for overtime pay
Work HoursTypically standard 40 hours/weekMay work variable hours, including overtime
CertificationsOften requires technical certifications (e.g., CompTIA A+)Similar certifications, but focus may vary
Work EnvironmentOffice or remote support roles within organizationsHelp desk support in various settings, including retail or service centers

In summary, Exempt Help Desk Technicians are salaried employees not eligible for overtime, usually working standard hours and holding relevant certifications. Non-Exempt Help Desk Technicians are hourly workers eligible for overtime, often working flexible hours. Both roles require technical skills, but their pay structure and work hours differ.

What cities are hiring for Exempt Help Desk Technician jobs? Cities with the most Exempt Help Desk Technician job openings:
What are the most commonly searched types of Help Desk Technician jobs? The most popular types of Help Desk Technician jobs are:
What states have the most Exempt Help Desk Technician jobs? States with the most job openings for Exempt Help Desk Technician jobs include:
Exempt Help Desk Technician jobs near you
Infographic showing various Exempt Help Desk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician- Level II

Sentrillion

Sierra Vista, AZ • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Are you a talented and experienced computer technician looking for an exciting opportunity to showcase your skills? Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician- Level II in Sierra Vista, AZ. In this role, you will have the chance to work onsite, providing essential support and solutions to our valued customers. You will be part of a dynamic team that values innovation, excellence, and integrity.
This position is 24/7 coverage for our Help Desk. Successful candidates must be able to work evenings and overnights as well as daytime hours.
Your dedication to high-performance and forward-thinking will be instrumental in delivering top-notch service to our clients. If you thrive in a professional environment that is customer-focused and are ready to take on new challenges, apply today! You can get great benefits such as health insurance, dental and vision coverage, life insurance options, accidental death, and dismemberment insurance, long and short-term life insurance, health care flexible spending account, dependent care flexible spending account, 401(k) plan, education reimbursement, training and certificate reimbursement and paid vacation, holiday, jury duty, bereavement, and and military leave.
Sentrillion: Who We Are
For nearly a quarter of a century, we have been helping secure America's borders and safeguard national assets through integrated technology solutions. We develop strategies and implement solutions that increase safety and security, save time, decrease cost, and improve outcomes. We are also committed to being a good corporate citizen and helping improve the communities in which we live and work by partnering with community organizations and volunteering. A right-sized organization, we are big enough to protect the perimeter of the country, yet small enough to rapidly respond to customer needs.
What does a Help Desk Technician- Level II do?
Join Sentrillion as a Help Desk Technician II, where you will play a crucial role in providing technical support to a diverse range of stakeholders including customers, maintenance technicians, technical trainers, engineering personnel, and more. Your responsibilities will involve ensuring the smooth installation, maintenance, and repair of electrical cabling, infrastructure, equipment, and control systems. Your expertise and dedication to excellence will be vital in delivering top-notch service and solutions to meet the needs of our clients.
Requirements for this Help Desk Technician- Level II job
To excel as a Help Desk Technician II at Sentrillion in Sierra Vista, AZ, you will need a high school diploma or equivalent experience, along with 1-3 years of relevant experience. Proficiency in computer peripherals, hardware, and software is essential, as is the ability to troubleshoot a variety of computer issues. Additionally, you must have the capacity to obtain and maintain necessary government-issued security clearances. Your dedication to learning and adapting to new technologies, combined with strong problem-solving skills, will ensure your success in this dynamic role. Knowledge and skills required for the position are:
  • Open, update, and close maintenance records in the Nationwide Operations Resource Management Ticket system; document all actions taken to resolve issues.
  • Create, update, and close trouble ticket records in the Nationwide Operations Resource Management Ticket System; document all actions taken to resolve issues.
  • Provide telephonic technical assistance and support.
  • Assign trouble tickets to appropriate maintenance personnel.
  • Monitor and report status of open trouble tickets.
  • Provide after-hours on-call telephonic technical support according to published schedule.
  • Remotely install software and device drivers on computers.
  • Remotely troubleshoot computer operating systems for hardware and software problems.

ARE YOU READY TO JOIN OUR THE SENTRILLION TEAM?
Are you organized and able to prioritize tasks effectively? Do you have excellent communication skills, both written and verbal? Are you flexible and able to adapt to changing business needs as well as:
  • Strong detail-oriented skills; able to multi-task and change priorities quickly.
  • Must be able to use Microsoft Windows and Office platforms.
  • Ability to work designated schedule which includes weekends and Holidays as well as maintain attendance and punctuality.
  • Valid driver's license; ability to meet Sentrillion Safe Driving Requirements.

If you feel that you would be right for this Help Desk II position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Apply