ZipRecruiter

Log In

1

Exempt Help Desk Technician Jobs (NOW HIRING)

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid ...

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

Help Desk Technician 1 Position Overview We are looking for a Help Desk Technician to join our team and serve as a first point of contact for customer and end-user questions and service requests.

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work Authorization: US Citizens / Green Card Holders Only Duration: Long-Term Schedule: Monday-Friday, 8:00 AM ...

22nd Century Technologies

Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Technician 22nd Century Technologies is seeking a skilled and customer-focused Help Desk Technician to support IT operations at the National Defense University in Washington, DC. The ideal ...

22nd Century Technologies

Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Technician 22nd Century Technologies is seeking a skilled and customer-focused Help Desk Technician to support IT operations at the National Defense University in Washington, DC. The ideal ...

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and maintaining accurate records of all support requests.

The Rockridge Group

Help Desk Technician

Hackensack, NJ · On-site

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join our Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 a.m. - 4:30 p.m.

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with multiple regional office locations seeks a Help Desk Technician to join their Hackensack, New Jersey Office.

#twiceasnice Recruiting

Help Desk Technician

Petoskey, MI · On-site

$50K - $55K/yr

twiceasnice Recruiting is seeking a Help Desk Technician (L1) in Petoskey, MI. This entry-level role provides technical support to internal and external clients and is ideal for candidates with 1-3 ...

AA2IT

Help Desk Technician

$20.50 - $27.75/hr

AA2IT is seeking a Help Desk Technician to assist in reviewing open cases and facilitating their resolution. The role involves contacting technicians, logistics, and field managers for updates to ...

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose & Son's applications and platforms. The Help Desk Technician gathers information and analyzes ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and remote as needed) Duration: Long Term Contract Job Summary: The Help Desk Technician provides first-line technical ...

#twiceasnice Recruiting

Help Desk Technician

Petoskey, MI · On-site

$50K - $55K/yr

twiceasnice Recruiting is seeking a Help Desk Technician (L1) in Petoskey, MI. This entry-level role provides technical support to internal and external clients and is ideal for candidates with 1-3 ...

Edward Rose & Sons

Help Desk Technician

Bloomfield Hills, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose & Son's applications and platforms. The Help Desk Technician gathers information and analyzes ...

Saint Ursula Academy

Help Desk Technician

Cincinnati, OH · On-site

$18 - $20/hr

Help Desk Technician Mission: Saint Ursula Academy is a vibrant educational community founded on the strength of our Catholic faith and Ursuline values. Saint Ursula Academy promotes academic ...

MileOne Autogroup

Help Desk Technician

Baltimore, MD · On-site

$18 - $20/hr

MileOne currently has an exciting opportunity for a Help Desk Technician at our corporate headquarters in Towson. SCHEDULE: Monday - Friday This is a fantastic opportunity for an empathetic problem ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsExempt Help Desk Technician Jobs

Exempt Help Desk Technician information

See salary details

$12

$23

$33

How much do exempt help desk technician jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for exempt help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an exempt help desk technician?

Exempt Help Desk Technicians are IT support professionals who are categorized as 'exempt' under the Fair Labor Standards Act (FLSA), meaning they are typically salaried employees not eligible for overtime pay. Their primary role is to assist users by troubleshooting technical issues, providing solutions, and maintaining computer systems and networks. The 'exempt' status usually applies to those with advanced responsibilities, such as managing IT projects, supervising staff, or performing specialized technical tasks that require independent judgment. These technicians often have more autonomy and may be involved in higher-level problem-solving compared to non-exempt counterparts. Their work ensures that technology resources remain operational and efficient for an organization.

What are the key skills and qualifications needed to thrive as an exempt help desk technician?

To thrive as an Exempt Help Desk Technician, you need a solid understanding of computer hardware, operating systems, networking basics, and typically an associate’s degree or relevant IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is common in this role. Strong problem-solving abilities, patience, and excellent communication skills help technicians deliver effective support and manage user expectations. These competencies ensure quick issue resolution, minimize downtime, and provide a positive experience for end users.

What are some common challenges faced by exempt help desk technicians, and how can they be managed effectively?

Exempt Help Desk Technicians often encounter challenges such as managing a high volume of support requests, prioritizing issues with varying levels of urgency, and keeping up with rapidly changing technology. To manage these challenges effectively, technicians benefit from strong organizational skills, clear communication with users and team members, and ongoing learning to stay current on new tools and best practices. Collaborating closely with other IT staff and proactively documenting solutions also helps streamline support processes and improve overall efficiency.

What is the difference between Exempt Help Desk Technician vs Non-Exempt Help Desk Technician?

AspectExempt Help Desk TechnicianNon-Exempt Help Desk Technician
Overtime EligibilityNot eligible for overtime payEligible for overtime pay
Work HoursTypically standard 40 hours/weekMay work variable hours, including overtime
CertificationsOften requires technical certifications (e.g., CompTIA A+)Similar certifications, but focus may vary
Work EnvironmentOffice or remote support roles within organizationsHelp desk support in various settings, including retail or service centers

In summary, Exempt Help Desk Technicians are salaried employees not eligible for overtime, usually working standard hours and holding relevant certifications. Non-Exempt Help Desk Technicians are hourly workers eligible for overtime, often working flexible hours. Both roles require technical skills, but their pay structure and work hours differ.

Are Exempt Help Desk Technicians in demand?

Exempt Help Desk Technicians are in steady demand due to ongoing needs for IT support in organizations. They often require technical skills, certifications, and familiarity with help desk software, making them valuable in many industries seeking qualified support staff.

What cities are hiring for Exempt Help Desk Technician jobs?

Cities with the most Exempt Help Desk Technician job openings:

What are the most commonly searched types of Help Desk Technician jobs?

The most popular types of Help Desk Technician jobs are:

What states have the most Exempt Help Desk Technician jobs?

States with the most job openings for Exempt Help Desk Technician jobs include:

Exempt Help Desk Technician jobs near you
Infographic showing various Exempt Help Desk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

Next Step Systems

Chicago, IL • On-site

$20.50 - $27.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 2 hours ago

Job description

Help Desk Technician, Oak Brook, IL
Summary:
This is a full time permanent Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid-sized businesses preferably. A diverse technical skill set is key, along with stellar client service skills, excellent written/verbal communication skills, high energy level and dynamic personality. Must own a reliable car with insurance to travel to client sites 50% of the time downtown and throughout the Chicago area and suburbs when necessary. Position will be a combination of remote and on-site support.
Responsibilities:
- Manage a client base and support small homogeneous local area networks (LANs).
- Provide first tier support and troubleshooting of user endpoint issues, provide end user training, and perform routine administrative functions including new user account provisioning, password reset requests, workstation migrations, and hardware support tasks.
- Design and implement IT solutions for client base.
- Monitor client systems performance and reliability.
Qualifications:
- 3+ years of information technology experience.
- Experience working directly with end-users.
- Windows Desktop experience.
- Ability to perform basic support tasks for small homogeneous local area networks (LANs).
- Familiarity with the configuration and operation of desktop computers on LANs including the installation and configuration of common software applications such as Microsoft Office, SQL, Anti-Virus, and backup software.
- Familiarity with the setup of basic Internet connections, and the administration requirements of small offices.
- Excellent written and verbal communication skills with the ability to provide a high level of customer service.
- Excellent problem solving skills.
- Maybe must have reliable transportation (car) to go to Chicago area clients when needed.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Oak Brook IL Jobs, Help Desk Technician, Windows, Desktop Support, LAN, MS Office, SQL, Anti-Virus, Backup Software, Network, Networking, Illinois Recruiters, IT Jobs, Illinois Recruiting
Looking to hire for similar positions in Oak Brook, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Help Desk Technicians for jobs Oak Brook, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Miami, Minneapolis, Nashville, New Jersey, New York, Philadelphia, Phoenix, Raleigh, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, Seattle, Silicon Valley, St Louis, Tampa, Washington DC

Apply