ZipRecruiter

Log In

1

Exempt Help Desk Technician Jobs (NOW HIRING)

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...

Trust Tech, LLC

MSP Help Desk Technician

Valparaiso, IN · On-site

$20 - $27/hr

Help Desk Technician Technical position providing 1st and limited 2nd level support to Trust Tech, ... This is a salaried exempt position. There is no telecommute opportunity for this position. Job ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

OverviewJST is seeking a Help Desk Technician to join our team. The Help Desk Specialist will provide local and remote Technical Support Services for end user support. This is a full-time position on ...

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

ATA Services is currently seeking to hire a Help Desk Technician to work on a temporary assignment with the State of NM - Department of Information Technology. This position is NOT remote . * Rate ...

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

Help Desk Technician Will respond to texts, emails, and calls on technical issues. In addition, the technician will document and analyze technical issues and customer interactions, manage and update ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

Overview JST is seeking a Help Desk Technician to join our team. The Help Desk Specialist will provide local and remote Technical Support Services for end user support. This is a full-time position ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid ...

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

ATA Services is currently seeking to hire a Help Desk Technician to work on a temporary assignment with the State of NM - Department of Information Technology. This position is NOT remote . * Rate ...

InstantServe LLC

Help Desk Technician

Middletown, CT · On-site

$20.25 - $27.50/hr

Help Desk Technician Location : Middletown, CT Job Summary :- We are seeking a Help Desk Technician to provide Level 1 technical support and user administration services for a large enterprise ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

GDIT

Help Desk Technician

Oklahoma City, OK

$19.12 - $25.88/hr

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT ...

GDIT

Help Desk Technician

Oklahoma City, OK

$19.12 - $25.88/hr

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT ...

Tiffin Motorhomes

Help Desk Technician

Red Bay, AL

$15.75 - $21.25/hr

Help Desk Technician ID: 1105 Location: Red Bay, Alabama Department: Information Technology Date: 07/24/2026 More about this job > Description Position Summary Tiffin Motorhomes is seeking a ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work Authorization: US Citizens / Green Card Holders Only Duration: Long-Term Schedule: Monday-Friday, 8:00 AM ...

previous pagenext page

Showing results 21-40

All JobsExempt Help Desk Technician Jobs

Exempt Help Desk Technician information

See salary details

$12

$23

$33

How much do exempt help desk technician jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for exempt help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by exempt help desk technicians, and how can they be managed effectively?

Exempt Help Desk Technicians often encounter challenges such as managing a high volume of support requests, prioritizing issues with varying levels of urgency, and keeping up with rapidly changing technology. To manage these challenges effectively, technicians benefit from strong organizational skills, clear communication with users and team members, and ongoing learning to stay current on new tools and best practices. Collaborating closely with other IT staff and proactively documenting solutions also helps streamline support processes and improve overall efficiency.

What are the key skills and qualifications needed to thrive as an exempt help desk technician?

To thrive as an Exempt Help Desk Technician, you need a solid understanding of computer hardware, operating systems, networking basics, and typically an associate’s degree or relevant IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is common in this role. Strong problem-solving abilities, patience, and excellent communication skills help technicians deliver effective support and manage user expectations. These competencies ensure quick issue resolution, minimize downtime, and provide a positive experience for end users.

What is an exempt help desk technician?

Exempt Help Desk Technicians are IT support professionals who are categorized as 'exempt' under the Fair Labor Standards Act (FLSA), meaning they are typically salaried employees not eligible for overtime pay. Their primary role is to assist users by troubleshooting technical issues, providing solutions, and maintaining computer systems and networks. The 'exempt' status usually applies to those with advanced responsibilities, such as managing IT projects, supervising staff, or performing specialized technical tasks that require independent judgment. These technicians often have more autonomy and may be involved in higher-level problem-solving compared to non-exempt counterparts. Their work ensures that technology resources remain operational and efficient for an organization.

What is the difference between Exempt Help Desk Technician vs Non-Exempt Help Desk Technician?

AspectExempt Help Desk TechnicianNon-Exempt Help Desk Technician
Overtime EligibilityNot eligible for overtime payEligible for overtime pay
Work HoursTypically standard 40 hours/weekMay work variable hours, including overtime
CertificationsOften requires technical certifications (e.g., CompTIA A+)Similar certifications, but focus may vary
Work EnvironmentOffice or remote support roles within organizationsHelp desk support in various settings, including retail or service centers

In summary, Exempt Help Desk Technicians are salaried employees not eligible for overtime, usually working standard hours and holding relevant certifications. Non-Exempt Help Desk Technicians are hourly workers eligible for overtime, often working flexible hours. Both roles require technical skills, but their pay structure and work hours differ.

What cities are hiring for Exempt Help Desk Technician jobs? Cities with the most Exempt Help Desk Technician job openings:
What are the most commonly searched types of Help Desk Technician jobs? The most popular types of Help Desk Technician jobs are:
What states have the most Exempt Help Desk Technician jobs? States with the most job openings for Exempt Help Desk Technician jobs include:
Exempt Help Desk Technician jobs near you
Infographic showing various Exempt Help Desk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

Suzor IT

East Walpole, MA • On-site

Full-time

Retirement, PTO

Re-posted 9 days ago

Job description

Salary: $22.50 to $26.50 per hour

About Suzor IT:

Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis.


An Ideal Candidate Is:

An ideal candidate is someone who is friendly, eager to learn with a passion for helping people. If you come with the people skills, we can teach you the tech skills.


Helpdesk Technician Job Description

We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal employees serve their communities through supporting their technology needs.


The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating issues when necessary.


The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school.


Help Desk Technician Responsibilities:

  • Providing support to users over the phone or via remote access. This includes communicating technical information in a clear and understandable manner to non-technical users.
  • Establishing good relationships with all departments and colleagues.
  • Diagnosing/troubleshooting issues with computer software, peripherals, and hardware.
  • Installing and configuring hardware and software components.
  • Repairing or replacing damaged hardware.
  • Educating staff on best technology/security practices.
  • Performing tests and evaluations of new software and hardware.
  • Creating and managing technical documentation.
  • Providing basic computer training.


Help Desk Technician Requirements:

  • 2+ years of customer service experience.
  • Relevant License/Certification - CompTIA A+ (Preferred)
  • Excellent written and verbal communication skills.
  • Good interpersonal skills.
  • Attention to detail.
  • Good problem-solving skills.


Help Desk Technician Compensation, Benefits, Schedule, and Location

  • Compensation: $22.50 to $26.50 per hour
  • Schedule: Monday through Friday 7:30am-3:30pm
  • Location: This position may require some travel.
  • Benefits include:
    • 401(k)
    • Paid time off
    • Mileage reimbursement