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Exempt Help Desk Technician Jobs in Puerto Rico (NOW HIRING)

Column Technical Services

PR

$14.25 - $19.50/hr

Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...

Payroc

PR · On-site

$35K - $40K/yr

Help us transform ideas into compelling visual experiences that strengthen our brand, engage ... Extensive desk-based work, including prolonged periods of computer use and administrative tasks.

Bio-Nuclear of Puerto Rico

PR · On-site

$13.50 - $17/hr

Non-Exempt NATURE OF THE POSITION Coordinate all service requests generated through telephone calls ... Coordinate the availability of Service Technicians, Senior Service Technicians, and/or Specialists ...

Boston Scientific

Laboratory Tech - S2

Dorado, PR · On-site

$16.75 - $22.25/hr

With access to the latest tools, information and training, we'll help you in advancing your skills ... Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from ...

New

Boston Scientific

Laboratory Tech - S2

Dorado, PR

$15.75 - $21/hr

With access to the latest tools, information and training, we'll help you in advancing your skills ... Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from ...

New

Boston Scientific

Laboratory Tech - S2

Dorado, PR

$16.75 - $22.25/hr

With access to the latest tools, information and training, we'll help you in advancing your skills ... Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from ...

New

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Exempt Help Desk Technician information

What are some common challenges faced by exempt help desk technicians, and how can they be managed effectively?

Exempt Help Desk Technicians often encounter challenges such as managing a high volume of support requests, prioritizing issues with varying levels of urgency, and keeping up with rapidly changing technology. To manage these challenges effectively, technicians benefit from strong organizational skills, clear communication with users and team members, and ongoing learning to stay current on new tools and best practices. Collaborating closely with other IT staff and proactively documenting solutions also helps streamline support processes and improve overall efficiency.

What are the key skills and qualifications needed to thrive as an exempt help desk technician?

To thrive as an Exempt Help Desk Technician, you need a solid understanding of computer hardware, operating systems, networking basics, and typically an associate’s degree or relevant IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is common in this role. Strong problem-solving abilities, patience, and excellent communication skills help technicians deliver effective support and manage user expectations. These competencies ensure quick issue resolution, minimize downtime, and provide a positive experience for end users.

What is an exempt help desk technician?

Exempt Help Desk Technicians are IT support professionals who are categorized as 'exempt' under the Fair Labor Standards Act (FLSA), meaning they are typically salaried employees not eligible for overtime pay. Their primary role is to assist users by troubleshooting technical issues, providing solutions, and maintaining computer systems and networks. The 'exempt' status usually applies to those with advanced responsibilities, such as managing IT projects, supervising staff, or performing specialized technical tasks that require independent judgment. These technicians often have more autonomy and may be involved in higher-level problem-solving compared to non-exempt counterparts. Their work ensures that technology resources remain operational and efficient for an organization.

What is the difference between Exempt Help Desk Technician vs Non-Exempt Help Desk Technician?

AspectExempt Help Desk TechnicianNon-Exempt Help Desk Technician
Overtime EligibilityNot eligible for overtime payEligible for overtime pay
Work HoursTypically standard 40 hours/weekMay work variable hours, including overtime
CertificationsOften requires technical certifications (e.g., CompTIA A+)Similar certifications, but focus may vary
Work EnvironmentOffice or remote support roles within organizationsHelp desk support in various settings, including retail or service centers

In summary, Exempt Help Desk Technicians are salaried employees not eligible for overtime, usually working standard hours and holding relevant certifications. Non-Exempt Help Desk Technicians are hourly workers eligible for overtime, often working flexible hours. Both roles require technical skills, but their pay structure and work hours differ.

What are the most commonly searched types of Help Desk Technician jobs in Puerto Rico?

The most popular types of Help Desk Technician jobs in Puerto Rico are:

Exempt Help Desk Technician jobs near you
Infographic showing various Exempt Help Desk Technician job openings in Puerto Rico as of June 2026, with employment types broken down into 1% As Needed, 89% Full Time, 4% Part Time, and 6% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

IT Support Technician

Column Technical Services

San Juan, PR

$14.25 - $19.50/hr

Full-time

Re-posted 21 days ago

Job description

Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite support to End Users in San Juan, Puerto Rico. This is an opportunity to join a global leader in power, energy, and nuclear power plants supporting mission-critical systems in a highly impactful environment. If you enjoy solving technical problems, working directly with users, and being part of a world-class organization, we'd love to connect. Apply today to start a conversation!
 
Key Responsibilities:
  • Set up and install PCs and monitors for end users.
  • Perform PC swaps for users, including imaging, setup, data transfer, and desk setup.
  • Troubleshoot hardware and software issues for computers and other office technology, providing technical support and guidance to users both in person and remotely.
  • Collaborate with other support groups to restore service and identify problems.
  • Set up and support various Video Conference and Internet Collaboration meetings.
  • Document, track, and monitor issues to ensure timely resolution.
  • Utilize and maintain ticketing and task management tools.
  • Assist the Helpdesk team with companywide internal employee support.

Qualifications:
  • 2 years of experience working with PC hardware and software
  • Proficient in desktop and laptop computer hardware components, Windows 10/11, and Microsoft Office.
  • Capable of basic troubleshooting of general applications.
  • Familiarity of Video Conferencing and Collaboration Systems is advantageous.
  • Strong verbal communication and customer service abilities.
  • Ability to maintain regular attendance and timeliness.
  • Ability to adhere to established guidelines, stay organized and complete tasks efficiently. 
  • Self-driven, able to multitask, manage time effectively, and work well within a team or independently.
  • Capable of lifting and carrying up to 40 pounds (e.g. computer, monitor, miscellaneous. equipment etc.).
  • Must be able to work onsite at customers regional office in San Juan and occasional travel to the Mayaguez office.
Education:Associates DegreeEmployment Type: FULL_TIME

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