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Exempt Help Desk Technician Jobs in Puerto Rico (NOW HIRING)

IT Support Technician

San Juan, PR · On-site

$14.25 - $19.50/hr

Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...

IT Support Technician

San Juan, PR · On-site

$14.25 - $19.50/hr

Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...

Registered Nurse

Florida, PR · On-site

$42.75 - $55.75/hr

Collaborate with a supportive clinical team, including Patient Care Technicians * Educate patients ... Career growth and tuition support Join DaVita and help patients live better, healthier lives. Apply ...

Registered Nurse

Florida, PR · On-site

$42.75 - $55.75/hr

Collaborate with a supportive clinical team, including Patient Care Technicians * Educate patients ... Career growth and tuition support Join DaVita and help patients live better, healthier lives. Apply ...

Help us transform ideas into compelling visual experiences that strengthen our brand, engage ... Extensive desk-based work, including prolonged periods of computer use and administrative tasks.

Non-Exempt Position Summary: Aldevra is currently seeking a qualified Real Property Analyst to ... helping to meet a broader range of customer needs. Today, Aldevra is recognized as a top ...

Non-Exempt Position Summary: Aldevra is currently seeking a qualified Real Property Analyst to ... helping to meet a broader range of customer needs. Today, Aldevra is recognized as a top ...

Non-Exempt Position Summary: Aldevra is currently seeking a qualified Real Property Analyst to ... helping to meet a broader range of customer needs. Today, Aldevra is recognized as a top ...

Showing results 21-34

Exempt Help Desk Technician information

What is an exempt help desk technician?

Exempt Help Desk Technicians are IT support professionals who are categorized as 'exempt' under the Fair Labor Standards Act (FLSA), meaning they are typically salaried employees not eligible for overtime pay. Their primary role is to assist users by troubleshooting technical issues, providing solutions, and maintaining computer systems and networks. The 'exempt' status usually applies to those with advanced responsibilities, such as managing IT projects, supervising staff, or performing specialized technical tasks that require independent judgment. These technicians often have more autonomy and may be involved in higher-level problem-solving compared to non-exempt counterparts. Their work ensures that technology resources remain operational and efficient for an organization.

What are the key skills and qualifications needed to thrive as an exempt help desk technician?

To thrive as an Exempt Help Desk Technician, you need a solid understanding of computer hardware, operating systems, networking basics, and typically an associate’s degree or relevant IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is common in this role. Strong problem-solving abilities, patience, and excellent communication skills help technicians deliver effective support and manage user expectations. These competencies ensure quick issue resolution, minimize downtime, and provide a positive experience for end users.

What are some common challenges faced by exempt help desk technicians, and how can they be managed effectively?

Exempt Help Desk Technicians often encounter challenges such as managing a high volume of support requests, prioritizing issues with varying levels of urgency, and keeping up with rapidly changing technology. To manage these challenges effectively, technicians benefit from strong organizational skills, clear communication with users and team members, and ongoing learning to stay current on new tools and best practices. Collaborating closely with other IT staff and proactively documenting solutions also helps streamline support processes and improve overall efficiency.

What is the difference between Exempt Help Desk Technician vs Non-Exempt Help Desk Technician?

AspectExempt Help Desk TechnicianNon-Exempt Help Desk Technician
Overtime EligibilityNot eligible for overtime payEligible for overtime pay
Work HoursTypically standard 40 hours/weekMay work variable hours, including overtime
CertificationsOften requires technical certifications (e.g., CompTIA A+)Similar certifications, but focus may vary
Work EnvironmentOffice or remote support roles within organizationsHelp desk support in various settings, including retail or service centers

In summary, Exempt Help Desk Technicians are salaried employees not eligible for overtime, usually working standard hours and holding relevant certifications. Non-Exempt Help Desk Technicians are hourly workers eligible for overtime, often working flexible hours. Both roles require technical skills, but their pay structure and work hours differ.

Are Exempt Help Desk Technicians in demand?

Exempt Help Desk Technicians are in steady demand due to ongoing needs for IT support in organizations. They often require technical skills, certifications, and familiarity with help desk software, making them valuable in many industries seeking qualified support staff.

What are the most commonly searched types of Help Desk Technician jobs in Puerto Rico?

The most popular types of Help Desk Technician jobs in Puerto Rico are:

Infographic showing various Exempt Help Desk Technician job openings in Puerto Rico as of June 2026, with employment types broken down into 1% As Needed, 89% Full Time, 4% Part Time, and 6% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Substation P&C Drafting Technician - Remote (Puerto Rico)

ICF

Arecibo, PR • On-site, Remote

$16.50 - $34/hr

Full-time

Retirement

Posted 9 days ago


Job description

Substation P&C Drafting Technician

Location: Remote Puerto Rico

Pay: Non-Exempt/Hourly $16.50 - $34.00 (Depending on experience)

Ready to make a difference?

ICF is seeking a Substation P&C Drafting Technician to work with our engineering teams in supporting Substation Protection and Control (P&C) projects. They will assist in creating and modifying drawings using CAD software like AutoCad and/or Microstation while utilizing established CAD standards.

We are a relentlessly client-focused group who are re-imagining, re-designing, and re-engineering the way electric utilities tackle industry problems. We are looking for passionate and innovative people who are constantly looking for ways to provide better quality engineering services for our clients.

Why you will love working here:

  • Quality of life: Flexible workplace arrangements, work-life balance

  • Investment of the community: Donation matching, volunteer opportunities

  • Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan

  • And many, many more (Ask your recruiter for more details!)

The Ideal Candidate

You are a highly motivated learner who takes pride in the services you provide. You ensure the project is done right and all deadlines are met. You should be proactive, self-sufficient, and able to productively work out of your home without direct supervision.

This role requires a basic understanding of drafting concepts, as you will help develop single line diagrams, schematics and elementaries. The candidate will also help organize project files, assist with quality checks and provide basic CAD-related technical support.

What you will be doing:

  • Responsibilities include, but are not limited to:

  • Create and modify detailed Computer-Aided Design (CAD) drawings of substations based on sketches or specifications provided by our engineers. These drawings can include:

    • One-line diagrams

    • AC/DC Schematics

    • Wiring diagrams

    • Three-line diagrams

    • Communications

    • Panel front views

  • Prepare construction and demo drawings submission packages, ensuring adherence to project standards.

  • Assist with conducting quality checks on final drawings and layouts.

  • Assist with setting up and organizing project drawing files and schedules.

  • Maintain and update CAD document archives and ensure accurate file management.

  • Support engineers with shop drawing reviews and project coordination tasks.

What we need you to have (Minimum Qualifications):

  • High School Diploma or Associate's degree in Computer Aided Design/Drafting, Engineering Technology, or relevant CAD Certifications.

  • 0-1 years of experience in drafting or related fields (entry-level candidates with strong technical training will be considered).

  • Experience with AutoCAD or other similar applications, design, or modeling skills and/or design principles and practices

  • Experience with Microsoft Office programs such as Word, Excel, and Access

Preferred Qualifications:

  • 2-5+ years of experience in substation drafting experience

  • Strong attention to detail and organizational skills

  • Excellent communication and interpersonal skills

  • Ability to work remotely with minimal supervision

To learn more about this team and how our grid engineering solutions help electric utilities balance cutting-edge technology with cost-efficiency and reliability> ICF Power Delivery Services

#GEA

#POWERDELIVERY

#INDEED

#LI-CC1


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$34,399.00 - $70,759.00Puerto Rico Remote Office (PR99)