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Help Desk Jobs in Puerto Rico (NOW HIRING)

CBX Global

PR · On-site

$30K - $35K/hr

Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these ...

OneTrust International LLC

PR · On-site

$18 - $22/hr

The Help Desk Analyst will be responsible for troubleshooting hardware, software, user access, Microsoft 365, endpoint devices, and business system issues. This role requires strong communication ...

K2 Staffing, LLC

PR · On-site

$17 - $19/hr

Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ...

TransPerfect

Helpdesk Support Specialist

San Juan, PR · On-site

May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management * Assists IT management in identifying and developing solutions to emerging issues faced ...

Marriott

Front Desk Manager

San Juan, PR · On-site

$16.50 - $21.50/hr

... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ... Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually ...

Easy Mile Fitness

Front Desk Part-Time Associate

Mayaguez, PR · On-site

$14 - $18/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...

PLANET FITNESS

Front Desk Part-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...

PLANET FITNESS

Front Desk Part-Time Associate

Bayamon, PR

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...

Easy Mile Fitness

Front Desk Part-Time Associate

Mayaguez, PR · On-site

$14 - $18/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...

PLANET FITNESS

Front Desk Part-Time Associate

Mayaguez, PR · On-site

$14 - $18/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...

PLANET FITNESS

Front Desk Full-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...

Easy Mile Fitness

Front Desk Part-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...

Easy Mile Fitness

Front Desk Full-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...

PLANET FITNESS

Front Desk Full-Time Associate

Guaynabo, PR · On-site

$13.75 - $17.50/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...

Easy Mile Fitness

Front Desk Full-Time Associate

Guaynabo, PR · On-site

$13.75 - $17.50/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...

Easy Mile Fitness

Front Desk Part-Time Associate

Guaynabo, PR · On-site

$13.75 - $17.50/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...

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Help Desk information

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Puerto Rico? The most popular types of Help Desk jobs in Puerto Rico are:
What are popular job titles related to Help Desk jobs in Puerto Rico? For Help Desk jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Puerto Rico look for? The top searched job categories for Help Desk jobs in Puerto Rico are:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Puerto Rico as of July 2026, with employment types broken down into 67% Full Time, and 33% Temporary. Highlights an 100% In-person job distribution.
MIS - Help Desk Technician

MIS - Help Desk Technician

CBX Global

PR • On-site

$30K - $35K/hr

Full-time

Posted 22 days ago

Job description

Description:

  • Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these requests by utilizing clarifying and funneling questions to pinpoint the correct response method to each employee help desk submission. Using the technician’s skill base, they will listen, ask questions, and provide resolution for the employee’s concerns in a professional business manner.

Job Summary:

  • Performs intake activities related to the support of end-users.
  • Documents problems they are experiencing and gathers information necessary for problem resolution.
  • Provides support in the form of troubleshooting activities for standard problems encountered by end-users.
  • Follows established methodologies or procedures to determine end-user problems and provide a solution.
  • May interact with production services, Network & Security team, Server team, and/or applications development to restore service and/or identify and correct core problem.
  • Escalates complex, non-routine issues to more experienced teammates.
  • Works within standard guidelines. Makes decisions within guidelines.
  • Work environment is normally in an office setting

Minimum Requirements:

  • High school diploma and 2 years of end-user support experience or equivalent combination of education and work experience.
  • Hand on Experience on Windows PC environment
  • Must be fluent in English and Spanish languages
  • Reliable personal transportation required

Preferred Requirements:

  • Associate's or technical degree and 3 years of work experience in IT
  • Customer service experience
  • Knowledge of the following
    • Windows Servers 2012, 2016, 2019
    • Microsoft Active Directory
    • Basic networking protocols
    • Physical cables patching knowledge - Phone and LAN cables
    • CCTV
    • VoIP