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Help Desk Jobs in Puerto Rico (NOW HIRING)

CBX Global

PR · On-site

$30K - $35K/hr

Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these ...

SoftwareOne

Bilingual Help Desk Analyst

PR · On-site +1

$16.75 - $23/hr

Bilingual Help Desk Analyst Scope: Full-time | Puerto Rico | On site What Makes This Opportunity Unique As a Helpdesk Support Analyst, you will be part of a fast-paced, dynamic team, focused on ...

General Investment LLC

PR · On-site

$19 - $25.75/hr

Provide customers with support and guidance regarding the functionalities of the PCI Portal, helping them understand and comply with security standards concerning payment card information handling.

K2 Staffing, LLC

PR · On-site

$17 - $19/hr

Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ...

Northbridge University

PR · On-site

Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day, and go visit a user the third day. The IT Service Desk Analyst I provides ...

Northbridge University

PR · On-site

Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day, and go visit a user the third day. The IT Service Desk Analyst I provides ...

TransPerfect

Helpdesk Support Specialist

San Juan, PR · On-site

May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management * Assists IT management in identifying and developing solutions to emerging issues faced ...

ASSERTUS LLC

PR · On-site

$11.50 - $12.50/hr

El Representante de Servicio al Cliente (Help-Desk) trabaja ofreciendo apoyo a los clientes usuarios de las distintas plataformas que ofrece ASSERTUS, con el objetivo de superar las expectativas del ...

Weil Group, Inc

PR

$19.75 - $25/hr

Help desk: 3 years (Preferred) * Customer Service: 2 years (Preferred)

Marriott International

Front Desk Manager

San Juan, PR · On-site

$16.50 - $21.50/hr

... helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an ... Desk shifts whenever necessary. • Participates in departmental meetings and continually ...

Marriott

Front Desk Manager

San Juan, PR · On-site

$16.50 - $21.50/hr

... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ... Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually ...

PLANET FITNESS

Front Desk Full-Time Associate

Guaynabo, PR

$13.75 - $17.50/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...

Easy Mile Fitness

Front Desk Full-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...

PLANET FITNESS

Front Desk Full-Time Associate

Bayamon, PR

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...

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Help Desk information

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Puerto Rico? The most popular types of Help Desk jobs in Puerto Rico are:
What are popular job titles related to Help Desk jobs in Puerto Rico? For Help Desk jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Puerto Rico look for? The top searched job categories for Help Desk jobs in Puerto Rico are:
Help Desk jobs near you

MIS - Help Desk Technician

CBX Global

On-site

$30K - $35K/hr

Full-time

Posted 21 days ago

Job description

Description:

  • Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these requests by utilizing clarifying and funneling questions to pinpoint the correct response method to each employee help desk submission. Using the technician’s skill base, they will listen, ask questions, and provide resolution for the employee’s concerns in a professional business manner.

Job Summary:

  • Performs intake activities related to the support of end-users.
  • Documents problems they are experiencing and gathers information necessary for problem resolution.
  • Provides support in the form of troubleshooting activities for standard problems encountered by end-users.
  • Follows established methodologies or procedures to determine end-user problems and provide a solution.
  • May interact with production services, Network & Security team, Server team, and/or applications development to restore service and/or identify and correct core problem.
  • Escalates complex, non-routine issues to more experienced teammates.
  • Works within standard guidelines. Makes decisions within guidelines.
  • Work environment is normally in an office setting

Minimum Requirements:

  • High school diploma and 2 years of end-user support experience or equivalent combination of education and work experience.
  • Hand on Experience on Windows PC environment
  • Must be fluent in English and Spanish languages
  • Reliable personal transportation required

Preferred Requirements:

  • Associate's or technical degree and 3 years of work experience in IT
  • Customer service experience
  • Knowledge of the following
    • Windows Servers 2012, 2016, 2019
    • Microsoft Active Directory
    • Basic networking protocols
    • Physical cables patching knowledge - Phone and LAN cables
    • CCTV
    • VoIP