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Help Desk Jobs in Puerto Rico (NOW HIRING)

Easy Mile Fitness

Front Desk Overnight Full-Time

Caguas, PR · On-site

$14.75 - $18.75/hr

We are now looking to hire front desk customer service representatives on one of the most ... Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. * Act ...

Easy Mile Fitness

Front Desk Overnight Full-Time

Guaynabo, PR · On-site

$14.75 - $18.75/hr

We are now looking to hire front desk customer service representatives on one of the most ... Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. * Act ...

Genco

PR · On-site

$55K - $65K/yr

... for: - Daily help desk support - General IT troubleshooting 6. Security Awareness & Training - Conduct employee cybersecurity awareness training. - Lead phishing awareness and data handling ...

Bella Group

IT Technician II

San Juan, PR

Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignacion hasta la resolucion del problema o solicitud. * Documentar cambios y actualizaciones de los sistemas y/o ...

ASM Global

Technical Services Coordinator

San Juan, PR · On-site

One (1) to three (3) years of experience in an IT support, help desk, or technical support role preferred. Skills and Abilities: * Knowledge of Microsoft Windows, Microsoft Office 365, and Macintosh ...

Bella Group

IT Technician II

San Juan, PR · On-site

Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignación hasta la resolución del problema o solicitud. * Documentar cambios y actualizaciones de los sistemas y/o ...

Dave & Buster's

Recepcion y Anfitrion

San Juan, PR · On-site

$12/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's

Recepcion y Anfitrion

Bayamon, PR

$12/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's, Inc.

Recepción y Anfitrión

Bayamon, PR · On-site

$10.50 - $12/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Easy Mile Fitness

OVERNIGHT FULL TIME (WED-SUN)

San Juan, PR · On-site

$14.25 - $19/hr

We are now looking to hire front desk customer service representatives on one of the most ... Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. * Act ...

PLANET FITNESS

OVERNIGHT FULL TIME (WED-SUN)

San Juan, PR

$14.25 - $19/hr

We are now looking to hire front desk customer service representatives on one of the most ... Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. * Act ...

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Help Desk information

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and troubleshooting common issues, but Help Desk professionals are still essential for complex problems, customer service, and personalized support. AI tools can enhance efficiency, but human oversight and technical skills remain critical in the role.

What jobs pay 2000 a day?

Help desk jobs typically do not pay $2,000 a day; they usually offer hourly wages or salaries. High-paying roles in the tech or consulting industries, such as specialized IT consultants or project managers, can reach that level with experience and certifications, but these are not standard for help desk positions.

What jobs pay $10,000 a month without a degree?

Help desk roles typically do not pay $10,000 a month without advanced experience or certifications; most support positions offer lower salaries. High-paying tech jobs such as software development, cybersecurity, or cloud engineering often require specialized skills, certifications, or experience but can reach or exceed that income level without a degree. Freelance IT consulting or network administration may also offer high earnings based on expertise and client base.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Puerto Rico? The most popular types of Help Desk jobs in Puerto Rico are:
What are popular job titles related to Help Desk jobs in Puerto Rico? For Help Desk jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Puerto Rico look for? The top searched job categories for Help Desk jobs in Puerto Rico are:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Puerto Rico as of June 2026, with employment types broken down into 1% As Needed, 92% Full Time, 2% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Front Desk Overnight Full-Time

Easy Mile Fitness

Caguas, PR • On-site

$14.75 - $18.75/hr

Full-time

PTO

Posted 19 days ago

Job description

Come join our team and grow with us!
Planet Fitness is growing and looking to create a dynamic team! We are now looking to hire front desk customer service representatives on one of the most innovative, fastest growing health club brands in the United States and Puerto Rico. Our mission "Judgement Free Zone" provides a unique environment in which anyone can feel comfortable, get healthy, get moving or in shape, and have fun too!
We are currently seeking committed, flexible, motivated people who want to learn how to work and are interested in professional growth opportunities. We provide training and after the 90 days evaluation, if you qualify you could get a bump in pay! If this sound like you, and you posses these qualities, apply today!
Who We Are:
At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
Who You Are:
All of our Team Members at Planet Fitness share one thing in common a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®
Characteristics that will make you a perfect match for our Customer Service role:
  • Exhibit a positive and upbeat attitude.
  • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
  • Pride yourself on your work while being punctual, reliable, and dependable.
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • Act with integrity and show respect to everyone around you.
  • Exhibit strong communication skills and have an ability to listen and empathize.
  • Inspire and motivate others to achieve their goals.
  • Are a quick study with the ability to apply what you have learned during online and hands-on training.

More reasons to join Planet Fitness!
  • Vacation/Sick Time
  • Free Black Card Membership
  • Employee perks and discounts
  • Engaging team-building competitions and social events

Skills:
  • Customer Service: Communicates and interacts with members (as well as potential members) in a way that exceeds expectations.
  • Listening: Listen to staff and members. View the situation from everyone's perspective working together to resolve the issue.
  • Problem Solving: Recognize and define the problem. Provide solutions using all resources available.
  • Language: Bilingual a plus.

Essential Duties and Responsibilities
  • Flexible for opening or closing shifts.
  • Be the face of our club, always say hello and goodbye to our guest.
  • Be knowledgeable of our offerings, answer phones courteously and assist callers with their Planet Fitness questions.
  • Facilitate an unforgettable experience at our front desk: check-in members, assist with billing inquiries, provide legendary tours, actively listen to member questions and escalate for a solution, log amenities to track usage and club performance.
  • Be aware of company promotions, events and changes that will have an impact on the member experience.
  • Be the expert of our POS system. This is critical, in order to enroll new members or assist current members with billing inquiries, updates to personal information or beverage/merchandise sales.
  • Daily upkeep of our entryway, always have an eye for keeping the front of our house clean! This includes our windows, lobby and front desk, and any other area that needs attention.
  • Focus on completion of our training courses and actively seek opportunities for additional development.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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