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Help Desk Manager Jobs in Puerto Rico (NOW HIRING)

CBX Global

PR · On-site

$30K - $35K/hr

Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these ...

Marriott International

Front Desk Manager

San Juan, PR · On-site

$16.50 - $21.50/hr

CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day ... helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an ...

SoftwareOne

Bilingual Help Desk Analyst

PR · On-site +1

$16.75 - $23/hr

Bilingual Help Desk Analyst Scope: Full-time | Puerto Rico | On site What Makes This Opportunity ... Manage incoming support requests, prioritize tasks, and follow up to ensure prompt resolution of ...

Marriott

Front Desk Manager

San Juan, PR · On-site

$16.50 - $21.50/hr

Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead ... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ...

K2 Staffing, LLC

PR · On-site

$17 - $19/hr

... Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ... Deploying and managing Windows Servers and Active Directory * Designing Local Area Networks

General Investment LLC

PR · On-site

$19 - $25.75/hr

Provide expert customer support for PCI compliance and data security, managing service requests ... Portal, helping them understand and comply with security standards concerning payment card ...

Northbridge University

PR · On-site

Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help ... Manage and coordinate vendors (we applicable) for the successful delivery of technology services in ...

Northbridge University

PR · On-site

Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help ... Manage and coordinate vendors (we applicable) for the successful delivery of technology services in ...

TransPerfect

Helpdesk Support Specialist

San Juan, PR · On-site

Escalates issues to more experienced staff or management if needed. * Build and deploy new desktops and laptops * May assist in coordinating Helpdesk staff activities related to larger projects as ...

Weil Group, Inc

PR

$19.75 - $25/hr

Follow Hardware and Software procurement usage guidelines; management of printing problems and ... Help desk: 3 years (Preferred) * Customer Service: 2 years (Preferred)

Weil Group, Inc.

Desktop Technician

Caguas, PR · On-site

$19.75 - $25/hr

Follow Hardware and Software procurement usage guidelines; management of printing problems and ... Help desk: 3 years (Preferred) * Customer Service: 2 years (Preferred)

Weil Group, Inc

Desktop Technician

Caguas, PR · On-site

$19.75 - $25/hr

Follow Hardware and Software procurement usage guidelines; management of printing problems and ... Help desk: 3 years (Preferred) * Customer Service: 2 years (Preferred)

PLANET FITNESS

Front Desk Full-Time Associate

Guaynabo, PR

$13.75 - $17.50/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

Easy Mile Fitness

Front Desk Full-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

PLANET FITNESS

Front Desk Full-Time Associate

Bayamon, PR

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

PLANET FITNESS

Front Desk Part-Time Associate

Carolina, PR

$12.25 - $15.75/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

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Help Desk Manager information

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Puerto Rico? The most popular types of Help Desk jobs in Puerto Rico are:
What are popular job titles related to Help Desk Manager jobs in Puerto Rico? For Help Desk Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Puerto Rico look for? The top searched job categories for Help Desk Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Help Desk Manager jobs? Cities in Puerto Rico with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Puerto Rico as of May 2026, with employment types broken down into 2% As Needed, 41% Full Time, 55% Part Time, and 2% Contract. Highlights an 93% Physical, and 7% Remote job distribution.

MIS - Help Desk Technician

CBX Global

On-site

$30K - $35K/hr

Full-time

Posted 21 days ago

Job description

Description:

  • Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these requests by utilizing clarifying and funneling questions to pinpoint the correct response method to each employee help desk submission. Using the technician’s skill base, they will listen, ask questions, and provide resolution for the employee’s concerns in a professional business manner.

Job Summary:

  • Performs intake activities related to the support of end-users.
  • Documents problems they are experiencing and gathers information necessary for problem resolution.
  • Provides support in the form of troubleshooting activities for standard problems encountered by end-users.
  • Follows established methodologies or procedures to determine end-user problems and provide a solution.
  • May interact with production services, Network & Security team, Server team, and/or applications development to restore service and/or identify and correct core problem.
  • Escalates complex, non-routine issues to more experienced teammates.
  • Works within standard guidelines. Makes decisions within guidelines.
  • Work environment is normally in an office setting

Minimum Requirements:

  • High school diploma and 2 years of end-user support experience or equivalent combination of education and work experience.
  • Hand on Experience on Windows PC environment
  • Must be fluent in English and Spanish languages
  • Reliable personal transportation required

Preferred Requirements:

  • Associate's or technical degree and 3 years of work experience in IT
  • Customer service experience
  • Knowledge of the following
    • Windows Servers 2012, 2016, 2019
    • Microsoft Active Directory
    • Basic networking protocols
    • Physical cables patching knowledge - Phone and LAN cables
    • CCTV
    • VoIP