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Help Desk Manager Jobs in Puerto Rico (NOW HIRING)

TransPerfect

Helpdesk Support Specialist

San Juan, PR · On-site

Escalates issues to more experienced staff or management if needed. * Build and deploy new desktops and laptops * May assist in coordinating Helpdesk staff activities related to larger projects as ...

TransPerfect

Helpdesk Support Specialist

San Juan, PR · On-site

Escalates issues to more experienced staff or management if needed. * Build and deploy new desktops and laptops * May assist in coordinating Helpdesk staff activities related to larger projects as ...

BDO USA

Technical Support Engineer I

San Juan, PR · On-site

Works with senior members of the team to help determine possible incident trends * Participates in ... Adheres to the Service Desk call center schedule as required by the Service Desk manager ...

BDO

Technical Support Engineer I

San Juan, PR · On-site

Works with senior members of the team to help determine possible incident trends * Participates in ... Adheres to the Service Desk call center schedule as required by the Service Desk manager ...

Easy Mile Fitness

Front Desk Part-Time Associate

San Juan, PR · On-site

$13.75 - $17.75/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

Easy Mile Fitness

Front Desk Full-Time Associate

Carolina, PR · On-site

$12.25 - $15.75/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

Easy Mile Fitness

Front Desk Part-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

Easy Mile Fitness

Front Desk Part-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

PLANET FITNESS

Front Desk Part-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

Easy Mile Fitness

Front Desk Part-Time Associate

Carolina, PR · On-site

$12.25 - $15.75/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

Easy Mile Fitness

Front Desk Part-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

PLANET FITNESS

Front Desk Part-Time Associate

San Juan, PR

$13.75 - $17.50/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

PLANET FITNESS

Front Desk Full-Time Associate

Carolina, PR · On-site

$12.25 - $15.75/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

Easy Mile Fitness

Front Desk Part-Time Associate

Caguas, PR · On-site

$13.75 - $17.50/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

PLANET FITNESS

Front Desk Part-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

PLANET FITNESS

Front Desk Part-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

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Help Desk Manager information

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Puerto Rico?

The most popular types of Help Desk jobs in Puerto Rico are:

What are popular job titles related to Help Desk Manager jobs in Puerto Rico?

For Help Desk Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Puerto Rico look for?

The top searched job categories for Help Desk Manager jobs in Puerto Rico are:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Temporary. Highlights an 100% In-person job distribution.

Pharmacy Help Desk Call Center Representative

Pharmpix

Guaynabo, PR • On-site

$13 - $16.50/hr

Full-time

Posted 12 days ago

Job description

POSITION SUMMARY


The Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.


ESSENTIALS ROLES AND RESPONSIBILITIES

  1. Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics.
  2. Answer incoming providers’ and beneficiaries’ calls following Call Center scripts, in a timely matter and in accordance with PharmPix call center performance metrics.
  3. Answer incoming calls and perform outbound calls according to HIPAA and Pharmacy Laws Standards.
  4. Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.
  5. Document all inquiries in the Customer Service Management Applications such as, Service Desk, OneArk and email.
  6. Route the case to the corresponding internal department or the appropriate Health Insurance Carrier.
  7. Guide pharmacies, providers and beneficiaries regarding the process of claim transmission, reimbursement and payment.
  8. Constantly monitors the BACMAN Alert Application to ensure proper management of rejections at point of sale.
  9. Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.
  10. Identify system issues and route to the corresponding internal department.
  11. Make outbound calls to pharmacies, providers and beneficiaries if necessary.
  12. Support all Quality Management Program initiatives.
  13. Perform Special projects and/or other duties assigned by the Operations Manager and or Pharmacy Help Desk Call Center Supervisor.


TRAINING & EDUCATION

  • Pharmacy Technician, Technical or Associate Degree


LICENSURE / CERTIFICATION

  • Puerto Rico Board of Pharmacy Technician Registry Certificate (CPhT), or prospect.


PROFESSIONAL EXPERIENCE

  • 1 - 2-year customer service or call center experience and healthcare environment (Preferable).


PROFESSIONAL COMPETENCIES


Knowledge:

  • Fully Bilingual (Spanish / English written and verbal).