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Help Desk Manager Jobs in Puerto Rico (NOW HIRING)

CBX Global

PR · On-site

$30K - $35K/hr

Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these ...

Marriott

Front Desk Manager

San Juan, PR · On-site

$16.50 - $21.50/hr

Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead ... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ...

AppleOne

IT Help Desk Administartor

San Juan, PR

$18/hr

Estamos buscando un(a) IT Help Desk Administrator para brindar soporte de primer nivel a nuestros usuarios y contribuir al funcionamiento eficiente de la infraestructura tecnológica de la ...

New

K2 Staffing, LLC

PR · On-site

$17 - $19/hr

... Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ... Deploying and managing Windows Servers and Active Directory * Designing Local Area Networks

TransPerfect

Helpdesk Support Specialist

San Juan, PR · On-site

Escalates issues to more experienced staff or management if needed. * Build and deploy new desktops and laptops * May assist in coordinating Helpdesk staff activities related to larger projects as ...

Marriott

Front Desk Agent

San Juan, PR

$13.75 - $17.50/hr

The Front Desk Agent will be responsible for checking guests in and out, answering inquiries ... for helping others. Ability to multitask, stay organized, and manage time effectively. Basic ...

PLANET FITNESS

PR

$13.75 - $17.75/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

Easy Mile Fitness

Front Desk Part-Time Associate

San Juan, PR · On-site

$13.75 - $17.75/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

Easy Mile Fitness

Front Desk Part-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

Easy Mile Fitness

Front Desk Part-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

PLANET FITNESS

Front Desk Part-Time Associate

Bayamon, PR · On-site

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

PLANET FITNESS

Front Desk Part-Time Associate

Guaynabo, PR · On-site

$13.75 - $17.50/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

PLANET FITNESS

Front Desk Part-Time Associate

Bayamon, PR

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

Easy Mile Fitness

Front Desk Part-Time Associate

Guaynabo, PR · On-site

$13.75 - $17.50/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

Rio Mar Hospitality Management

PR · On-site

$11 - $13.75/hr

Job Summary The Front Desk Agent is responsible for providing attentive, courteous and efficient ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

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Help Desk Manager information

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Puerto Rico?

The most popular types of Help Desk jobs in Puerto Rico are:

What are popular job titles related to Help Desk Manager jobs in Puerto Rico?

For Help Desk Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Puerto Rico look for?

The top searched job categories for Help Desk Manager jobs in Puerto Rico are:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Temporary. Highlights an 100% In-person job distribution.

MIS - Help Desk Technician

CBX Global

PR • On-site

$30K - $35K/hr

Full-time

Re-posted 13 days ago

Job description

Description:

  • Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these requests by utilizing clarifying and funneling questions to pinpoint the correct response method to each employee help desk submission. Using the technician’s skill base, they will listen, ask questions, and provide resolution for the employee’s concerns in a professional business manner.

Job Summary:

  • Performs intake activities related to the support of end-users.
  • Documents problems they are experiencing and gathers information necessary for problem resolution.
  • Provides support in the form of troubleshooting activities for standard problems encountered by end-users.
  • Follows established methodologies or procedures to determine end-user problems and provide a solution.
  • May interact with production services, Network & Security team, Server team, and/or applications development to restore service and/or identify and correct core problem.
  • Escalates complex, non-routine issues to more experienced teammates.
  • Works within standard guidelines. Makes decisions within guidelines.
  • Work environment is normally in an office setting

Minimum Requirements:

  • High school diploma and 2 years of end-user support experience or equivalent combination of education and work experience.
  • Hand on Experience on Windows PC environment
  • Must be fluent in English and Spanish languages
  • Reliable personal transportation required

Preferred Requirements:

  • Associate's or technical degree and 3 years of work experience in IT
  • Customer service experience
  • Knowledge of the following
    • Windows Servers 2012, 2016, 2019
    • Microsoft Active Directory
    • Basic networking protocols
    • Physical cables patching knowledge - Phone and LAN cables
    • CCTV
    • VoIP