PR · On-site
$30K - $35K/hr
Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these ...
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PR · On-site
$30K - $35K/hr
Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these ...
Estamos buscando un(a) IT Help Desk Administrator con experiencia, energía y actitud de servicio para brindar apoyo técnico a nuestros usuarios y apoyar las operaciones tecnológicas de la empresa.
Estamos buscando un(a) IT Help Desk Administrator con experiencia, energía y actitud de servicio para brindar apoyo técnico a nuestros usuarios y apoyar las operaciones tecnológicas de la empresa.
Front Desk Manager
San Juan, PR · On-site
$16.50 - $21.50/hr
Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead ... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ...
Front Desk Manager
San Juan, PR · On-site
$16.50 - $21.50/hr
Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead ... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ...
PR · On-site
$18 - $22/hr
Employees and management listen, engage, and provide honest feedback to each other. Those who make ... The Help Desk Analyst will be responsible for troubleshooting hardware, software, user access ...
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PR · On-site
$18 - $22/hr
Employees and management listen, engage, and provide honest feedback to each other. Those who make ... The Help Desk Analyst will be responsible for troubleshooting hardware, software, user access ...
Help Desk Support Level 2 - Managed Service Provider
Guaynabo, PR · On-site
$20 - $27/hr
... Remote Help Desk Support Level IITechnician, who is bilingual (English/Spanish) . A qualified ... Deploying and managing Windows Servers and Active Directory * Designing Local Area Networks
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Help Desk Support Level 2 - Managed Service Provider
Guaynabo, PR · On-site
$20 - $27/hr
... Remote Help Desk Support Level IITechnician, who is bilingual (English/Spanish) . A qualified ... Deploying and managing Windows Servers and Active Directory * Designing Local Area Networks
$17 - $19/hr
... Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ... Deploying and managing Windows Servers and Active Directory * Designing Local Area Networks
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$17 - $19/hr
... Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ... Deploying and managing Windows Servers and Active Directory * Designing Local Area Networks
Bachillerato en Sistemas de Información, Tecnología o áreas afines. * 2-3 años de experiencia en IT Support o Helpdesk. * Conocimiento práctico en Microsoft 365, Entra ID (Azure AD) y Active ...
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Bachillerato en Sistemas de Información, Tecnología o áreas afines. * 2-3 años de experiencia en IT Support o Helpdesk. * Conocimiento práctico en Microsoft 365, Entra ID (Azure AD) y Active ...
Helpdesk Support Specialist
San Juan, PR · On-site
Escalates issues to more experienced staff or management if needed. * Build and deploy new desktops and laptops * May assist in coordinating Helpdesk staff activities related to larger projects as ...
Helpdesk Support Specialist
San Juan, PR · On-site
Escalates issues to more experienced staff or management if needed. * Build and deploy new desktops and laptops * May assist in coordinating Helpdesk staff activities related to larger projects as ...
Escalates issues to more experienced staff or management if needed. * Build and deploy new desktops and laptops * May assist in coordinating Helpdesk staff activities related to larger projects as ...
Escalates issues to more experienced staff or management if needed. * Build and deploy new desktops and laptops * May assist in coordinating Helpdesk staff activities related to larger projects as ...
PR · On-site
$42K/yr
Help in hiring and training of Housekeeping staff. * Supervise housekeeping staff while they are ... Verify the Due Outs and, Discrepancy Rooms and deliver to the Front Desk Manager at the set time.
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PR · On-site
$42K/yr
Help in hiring and training of Housekeeping staff. * Supervise housekeeping staff while they are ... Verify the Due Outs and, Discrepancy Rooms and deliver to the Front Desk Manager at the set time.
PR · On-site
$42K/yr
Help in hiring and training of Housekeeping staff. * Supervise housekeeping staff while they are ... Verify the Due Outs and, Discrepancy Rooms and deliver to the Front Desk Manager at the set time.
Quick apply
PR · On-site
$42K/yr
Help in hiring and training of Housekeeping staff. * Supervise housekeeping staff while they are ... Verify the Due Outs and, Discrepancy Rooms and deliver to the Front Desk Manager at the set time.
Front Desk Agent
San Juan, PR · On-site
$13.75 - $17.50/hr
The Front Desk Agent will be responsible for checking guests in and out, answering inquiries ... for helping others. Ability to multitask, stay organized, and manage time effectively. Basic ...
Front Desk Agent
San Juan, PR · On-site
$13.75 - $17.50/hr
The Front Desk Agent will be responsible for checking guests in and out, answering inquiries ... for helping others. Ability to multitask, stay organized, and manage time effectively. Basic ...
Front Desk Part-Time Associate
Mayaguez, PR · On-site
$14 - $18/hr
Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...
Front Desk Part-Time Associate
Mayaguez, PR · On-site
$14 - $18/hr
Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...
Front Desk Part-Time Associate
Bayamon, PR · On-site
$11.75 - $15.25/hr
Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...
Front Desk Part-Time Associate
Bayamon, PR · On-site
$11.75 - $15.25/hr
Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...
Front Desk Part-Time Associate
$11.75 - $15.25/hr
Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...
Front Desk Part-Time Associate
$11.75 - $15.25/hr
Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...
Front Desk Part-Time Associate
Mayaguez, PR · On-site
$14 - $18/hr
Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...
Front Desk Part-Time Associate
Mayaguez, PR · On-site
$14 - $18/hr
Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...
Front Desk Part-Time Associate
Mayaguez, PR · On-site
$14 - $18/hr
Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...
Front Desk Part-Time Associate
Mayaguez, PR · On-site
$14 - $18/hr
Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...
Front Desk Full-Time Associate
Bayamon, PR · On-site
$11.75 - $15.25/hr
Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...
Front Desk Full-Time Associate
Bayamon, PR · On-site
$11.75 - $15.25/hr
Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...
Front Desk Part-Time Associate
Bayamon, PR · On-site
$11.75 - $15.25/hr
Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...
Front Desk Part-Time Associate
Bayamon, PR · On-site
$11.75 - $15.25/hr
Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...
Front Desk Full-Time Associate
Bayamon, PR · On-site
$11.75 - $15.25/hr
Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...
Front Desk Full-Time Associate
Bayamon, PR · On-site
$11.75 - $15.25/hr
Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...
Help Desk Manager information
What does a Help Desk Manager do?
A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.
What is the difference between Help Desk Manager vs Help Desk Technician?
| Aspect | Help Desk Manager | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, HDI-Support Center Analyst, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Supervises support teams, manages workflows, oversees customer service | Provides technical support, troubleshoots hardware/software issues |
| Employer & Industry Usage | IT departments, tech companies, large organizations | Help desks, IT support centers, small to medium businesses |
The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.
How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?
A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.
What Does a Help Desk Manager Do?
A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.
What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?
To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
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Job description
Description:
- Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these requests by utilizing clarifying and funneling questions to pinpoint the correct response method to each employee help desk submission. Using the technician’s skill base, they will listen, ask questions, and provide resolution for the employee’s concerns in a professional business manner.
Job Summary:
- Performs intake activities related to the support of end-users.
- Documents problems they are experiencing and gathers information necessary for problem resolution.
- Provides support in the form of troubleshooting activities for standard problems encountered by end-users.
- Follows established methodologies or procedures to determine end-user problems and provide a solution.
- May interact with production services, Network & Security team, Server team, and/or applications development to restore service and/or identify and correct core problem.
- Escalates complex, non-routine issues to more experienced teammates.
- Works within standard guidelines. Makes decisions within guidelines.
- Work environment is normally in an office setting
Minimum Requirements:
- High school diploma and 2 years of end-user support experience or equivalent combination of education and work experience.
- Hand on Experience on Windows PC environment
- Must be fluent in English and Spanish languages
- Reliable personal transportation required
Preferred Requirements:
- Associate's or technical degree and 3 years of work experience in IT
- Customer service experience
- Knowledge of the following
- Windows Servers 2012, 2016, 2019
- Microsoft Active Directory
- Basic networking protocols
- Physical cables patching knowledge - Phone and LAN cables
- CCTV
- VoIP
About CBX Global
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Greensboro, NC, US
Year founded
1980