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Help Desk Manager Jobs in Puerto Rico (NOW HIRING)

Column Technical Services

PR

$14.25 - $19.50/hr

Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...

AC Hotel San Juan Condado

PR · On-site

$14.50 - $18.50/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Responsibilities * Greet and welcome all guests approaching the Front Desk in accordance with ...

AC Hotel San Juan Condado

PR · On-site

$14.50 - $18.50/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Responsibilities * Greet and welcome all guests approaching the Front Desk in accordance with ...

AC Hotel San Juan Condado

Guest Services Agent

San Juan, PR · On-site

$14.50 - $18.50/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Responsibilities * Greet and welcome all guests approaching the Front Desk in accordance with ...

AC Hotel San Juan Condado

PR · On-site

$15.50 - $19.50/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... College course work in related field helpful.

Propel Bank

Office Administrator

San Juan, PR · On-site

$17.50 - $24/hr

Provide administrative and operational support to the General Manager to help execute key ... front desk coverage, office supplies, and resolution of workplace issues. * Plan and support ...

beeline Group

PR

$14 - $17.25/hr

... to help us on this remarkable journey! PT Jewelry Merchandiser - Caguas/ Humacao/ Fajardo PT ... You'll report to one of our District Managers and "own" a market of around 3-20 retail locations ...

New

Lifelink Foundation

Admin Assistant 1 PR

Guaynabo, PR

$14.75 - $20/hr

Quality. If you're inspired by purpose, driven by impact, and ready to help save and heal lives ... Administers the front desk receptionist duties of with professional attitude and efficiency. Learns ...

LifeLink

Admin Assistant 1 PR

Guaynabo, PR · On-site

$14.75 - $20/hr

Quality. If you're inspired by purpose, driven by impact, and ready to help save and heal lives ... Administers the front desk receptionist duties of with professional attitude and efficiency. Learns ...

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Help Desk Manager information

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Puerto Rico? The most popular types of Help Desk jobs in Puerto Rico are:
What are popular job titles related to Help Desk Manager jobs in Puerto Rico? For Help Desk Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Puerto Rico look for? The top searched job categories for Help Desk Manager jobs in Puerto Rico are:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Puerto Rico as of June 2026, with employment types broken down into 68% Full Time, 13% Part Time, 3% Temporary, and 16% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Recepción y Anfitrión

Recepción y Anfitrión

Dave & Buster's, Inc.

San Juan, PR • On-site

$10.50 - $12/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 25 days ago

Dave & Buster's rating

5.8

Company rating: 5.8 out of 10

Based on 248 frontline employees who took The Breakroom Quiz

50th of 86 rated restaurants

Job description

Job Description:
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.
NITTY GRITTY DETAILS:
  • Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
  • Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
  • Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
  • Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
  • Reviews the cleanliness and organization of the Front Desk and Host station.
  • Ensures all menus are stocked and properly cleaned and maintained.
  • Checks for restocking of necessary supplies.
  • Brings all areas up to standard.
  • Discusses problem areas with Manager
  • Conducts merchandise inventory during and after shift, if applicable.
  • Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
  • Notifies Manager of any Guest that is perceived to be unhappy.
  • Assists other Team Members as needed or as business dictates
  • Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
  • Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
  • Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
  • Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
  • Delivers silverware as Guests are seated.
  • Makes timely and accurate calculations of bill transactions.
  • Greets and assists Guests efficiently and with a smile while processing transactions.
  • Is responsible for the reconciliation of any monies from their banks.
  • Completes "To Go" order transactions for Guests and ensures accuracy.
  • Sells merchandise from the Front Desk, if applicable.
  • Must be friendly and able to smile frequently.
  • Restaurant, retail, or cashier experience preferred, but not required.
  • Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
  • Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
  • Must demonstrate ability to read and communicate in English.
  • Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
  • Must be skilled at calmly responding to dis-satisfied Guests and calling issues to Manager's attention.
  • Must be at least 16 years of age.

Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
  • Work days, nights, and/or weekends as required.
  • Work in noisy, fast paced environment with distracting conditions.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.
  • Move about facility and stand for long periods of time.
  • Walk or stand 100% of shift.
  • Reach, bend, and stoop frequently.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
  • Compensation is from $10.5 - $12 per hour

Salary Range:
10.5
12
We are an equal opportunity employer and participate in E-Verify in states where required.

What Dave & Buster's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Dave & Buster's logo

About Dave & Buster's

Sourced by ZipRecruiter

Dave & Buster's, based in Coppell, Texas, US, is a nationally renowned entity in the hospitality and events industry with a primary focus on providing a unique entertainment and dining experience. The company's official website is daveandbusters.com. They offer a wide array of products and services ranging from video arcade games and billiard tables to an extensive food and beverage menu. Founded in the 1980s, by David Corriveau and James "Buster" Corley, Dave & Buster's initially started as two separate establishments, a bar and an arcade, that eventually merged into one fun-filled entity

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Coppell, TX, US

Year founded

1982

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