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Help Desk Manager Jobs in Puerto Rico (NOW HIRING)

Marriott

Mgr-Housekeeping (NE)

San Juan, PR · On-site

... Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms ... As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always ...

Dave & Buster's

Recepcion y Anfitrion

Bayamon, PR · On-site

$12/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's, Inc.

Recepción y Anfitrión

Bayamon, PR · On-site

$10.50 - $12/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's

Recepcion y Anfitrion

San Juan, PR · On-site

$12/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Column Technical Services

PR

$14.25 - $19.50/hr

Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...

AC Hotel San Juan Condado

PR · On-site

$14.50 - $18.50/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Responsibilities * Greet and welcome all guests approaching the Front Desk in accordance with ...

AC Hotel San Juan Condado

Guest Services Agent

San Juan, PR · On-site

$14.50 - $18.50/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Responsibilities * Greet and welcome all guests approaching the Front Desk in accordance with ...

OneTrust International LLC

PR · On-site

Employees and management listen, engage, and provide honest feedback to each other. Those who make ... Support the Disclosure Desk team with daily administrative tasks. * Review documents for ...

Lifelink Foundation

Admin Assistant 1 PR

Guaynabo, PR · On-site

$14.75 - $20/hr

Quality. If you're inspired by purpose, driven by impact, and ready to help save and heal lives ... Administers the front desk receptionist duties of with professional attitude and efficiency. Learns ...

LifeLink

Admin Assistant 1 PR

Guaynabo, PR · On-site

$14.75 - $20/hr

Quality. If you're inspired by purpose, driven by impact, and ready to help save and heal lives ... Administers the front desk receptionist duties of with professional attitude and efficiency. Learns ...

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Help Desk Manager information

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Puerto Rico? The most popular types of Help Desk jobs in Puerto Rico are:
What are popular job titles related to Help Desk Manager jobs in Puerto Rico? For Help Desk Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Puerto Rico look for? The top searched job categories for Help Desk Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Help Desk Manager jobs? Cities in Puerto Rico with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Puerto Rico as of May 2026, with employment types broken down into 2% As Needed, 41% Full Time, 55% Part Time, and 2% Contract. Highlights an 93% Physical, and 7% Remote job distribution.
Mgr-Housekeeping (NE)

Mgr-Housekeeping (NE)

Marriott

San Juan, PR • On-site

Full-time

Posted 13 days ago

Fairfield By Marriott rating

5.6

Company rating: 5.6 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

72nd of 104 rated hotels

Job description

JOB SUMMARY

Supports the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Ensures property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.

CANDIDATE PROFILE 

Education and Experience

High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Housekeeping Operations and Budgets

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

Inspects guestrooms on a daily basis.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Inventories stock to ensure adequate supplies.

Supports and supervises an effective inspection program for all guestrooms and public space.

Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensures all employees have proper supplies, equipment and uniforms.

Communicates areas that need attention to staff and follows up to ensure understanding.

Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

Schedules employees to business demands and for tracks employee time and attendance.

Ensures employees understand expectations and parameters.

Observes service behaviors of employees and provides feedback to individuals.

Celebrates successes and publicly recognizes the contributions of team members.

Providing and Ensuring Exceptional Customer Service

Sets a positive example for guest relations.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Responds to and handles guest problems and complaints.

Strives to improve service performance.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
 
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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