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Help Desk Manager Jobs in Puerto Rico (NOW HIRING)

Easy Mile Fitness

Front Desk Part-Time Associate

San Juan, PR · On-site

$13.75 - $17.75/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

Rio Mar Hospitality Management

PR · On-site

$11 - $13.75/hr

Job Summary The Front Desk Agent is responsible for providing attentive, courteous and efficient ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

PLANET FITNESS

PR

$13.75 - $17.75/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

Easy Mile Fitness

Front Desk Part-Time Associate

Carolina, PR · On-site

$12.25 - $15.75/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

Easy Mile Fitness

Front Desk Full-Time Associate

Guaynabo, PR · On-site

$13.75 - $17.50/hr

Help with equipment usage and direct members to the right resources. • Administrative Tasks ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

PLANET FITNESS

Front Desk Part-Time Associate PM

Bayamon, PR · On-site

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

PLANET FITNESS

Front Desk Part-Time Associate PM

Bayamon, PR

$11.75 - $15.25/hr

Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ... Work alongside fellow team members and management to achieve club goals, maintain a clean and safe ...

Liberty Latin America Communications, Inc.

PR

$14.75 - $19/hr

Update and maintain Help Desk Documentation and knowledge base articles inside the One IT Manage Engine Service Desk Plus platform. * Collaborate with One IT Service Assurance Center, IT OPS, Network ...

Liberty Latin America Communications, Inc.

PR

Additionally, MATS agents may be tasked with various duties as assigned by management, which may ... help desk environment. A + & Network + certifications are a plus. Coding Education experience or ...

Liberty Latin America Communications, Inc.

PR · On-site

... help desk environment. A + & Network + certifications a plus. (preferred) CCNA preferred.a plus ... Ability to manage multiple time critical issues. * Knowledge on Telecommunications. * Specific job ...

Liberty Latin America Communications, Inc.

PR

... help desk environment. A + & Network + certifications a plus. (preferred) CCNA preferred.a plus ... Ability to manage multiple time critical issues. * Knowledge on Telecommunications. * Specific job ...

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Help Desk Manager information

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Puerto Rico? The most popular types of Help Desk jobs in Puerto Rico are:
What are popular job titles related to Help Desk Manager jobs in Puerto Rico? For Help Desk Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Puerto Rico look for? The top searched job categories for Help Desk Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Help Desk Manager jobs? Cities in Puerto Rico with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Puerto Rico as of May 2026, with employment types broken down into 2% As Needed, 41% Full Time, 55% Part Time, and 2% Contract. Highlights an 93% Physical, and 7% Remote job distribution.

Front Desk Part-Time Associate

Easy Mile Fitness

San Juan, PR • On-site

$13.75 - $17.75/hr

Part-time

Posted 19 days ago

Job description

Who We Are:
At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgment-free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with over 2,400 clubs and growing!
Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and well-being of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
Position Summary: As a Front Desk Associate at Planet Fitness, you will be the first point of contact for members and guests, delivering exceptional customer service while helping to maintain the clean, welcoming, and organized environment of the club. You will play a key role in ensuring members have a positive experience, including assisting with smooth daily operations and ensuring all areas of the club, including locker rooms and bathrooms, are kept in top condition.
Key Responsibilities:
• Customer Service: Greet members and guests in a friendly and professional manner, ensuring that everyone feels welcome and valued.
• Member Support: Assist members with inquiries about membership options, policies, and gym services. Help with equipment usage and direct members to the right resources.
• Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related transactions (e.g., billing, renewals).
• Facility Presentation: Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness and appeal of the club. This includes maintaining locker rooms and bathrooms by ensuring they are clean, stocked, and well-presented throughout the day.
• Promote Membership Sales: Educate potential members about the benefits of joining Planet Fitness and encourage sign-ups for memberships, personal training, and other services.
• Team Collaboration: Work alongside fellow team members and management to achieve club goals, maintain a clean and safe environment, and deliver excellent customer service.
Qualifications:
• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent
Physical Demands:
• Must be able to stand and sit for extended periods.
• Occasional lifting and carrying up to 25 lbs.
• Ability to work in a gym environment, interacting with members while maintaining a clean, safe space, including cleaning locker rooms and bathrooms as needed.

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