Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Experience working with help desk ticketing tool * Experience in a technical support role.
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Experience working with help desk ticketing tool * Experience in a technical support role.
Experience working with help desk ticketing tool * Experience in a technical support role ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
Experience working with help desk ticketing tool * Experience in a technical support role ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
Remote Call Center Representative - Puerto Rico
Guaynabo, PR · On-site +1
$11/hr
Remote Customer Service Representative - Puerto Rico Are you passionate about helping others and ... desk and chair, a direct wired internet connection, and work in a quiet, distraction-free ...
Remote Call Center Representative - Puerto Rico
Guaynabo, PR · On-site +1
$11/hr
Remote Customer Service Representative - Puerto Rico Are you passionate about helping others and ... desk and chair, a direct wired internet connection, and work in a quiet, distraction-free ...
Remote Call Center Representative - Puerto Rico
Guaynabo, PR · Remote
$11/hr
Remote Customer Service Representative - Puerto Rico Are you passionate about helping others and ... desk and chair, a direct wired internet connection, and work in a quiet, distraction-free ...
Remote Call Center Representative - Puerto Rico
Guaynabo, PR · Remote
$11/hr
Remote Customer Service Representative - Puerto Rico Are you passionate about helping others and ... desk and chair, a direct wired internet connection, and work in a quiet, distraction-free ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Join us and help shape the future of aerospace and defense. The following position is to join our ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Join us and help shape the future of aerospace and defense. The following position is to join our ...
Remote Fraud Call Center Representative - Puerto Rico
Guaynabo, PR · On-site +1
$12.10/hr
... desk and chair, a direct wired internet connection, and work in a quiet, distraction-free ... It's a great resource to help you understand what to expect and determine whether this opportunity ...
Remote Fraud Call Center Representative - Puerto Rico
Guaynabo, PR · On-site +1
$12.10/hr
... desk and chair, a direct wired internet connection, and work in a quiet, distraction-free ... It's a great resource to help you understand what to expect and determine whether this opportunity ...
Remote Fraud Call Center Representative - Puerto Rico
Guaynabo, PR · Remote
$12.10/hr
... desk and chair, a direct wired internet connection, and work in a quiet, distraction-free ... It's a great resource to help you understand what to expect and determine whether this opportunity ...
Remote Fraud Call Center Representative - Puerto Rico
Guaynabo, PR · Remote
$12.10/hr
... desk and chair, a direct wired internet connection, and work in a quiet, distraction-free ... It's a great resource to help you understand what to expect and determine whether this opportunity ...
Remote Help Desk information
What is a remote help desk?
Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the key skills and qualifications needed to thrive as a remote help desk professional?
To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.
What are some common challenges faced by remote help desk professionals and how can they be managed?
Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.
What is the difference between Remote Help Desk vs Remote Technical Support Specialist?
| Aspect | Remote Help Desk | Remote Technical Support Specialist |
|---|---|---|
| Credentials | CompTIA A+, Microsoft Certified, or similar | CompTIA A+, Network+, Microsoft certifications |
| Work Environment | Customer service-focused, troubleshooting hardware/software issues | Technical problem-solving, advanced diagnostics |
| Employer & Industry | IT service providers, corporate IT departments | IT support firms, software companies, tech vendors |
| Search & Comparison Intent | Differences, roles, responsibilities | Skills, certifications, job duties |
Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.
What are the most commonly searched types of Help Desk jobs in Puerto Rico?
The most popular types of Help Desk jobs in Puerto Rico are:
What are popular job titles related to Remote Help Desk jobs in Puerto Rico?
For Remote Help Desk jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Puerto Rico look for?
The top searched job categories for Remote Help Desk jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Remote Help Desk jobs?
Cities in Puerto Rico with the most Remote Help Desk job openings:
Full-time
Medical, Life, Retirement
Posted 17 days ago
Collins Aerospace rating
8.4
Based on 251 frontline employees who took The Breakroom Quiz
33rd of 72 rated aerospace companies
Job description
Date Posted:
2026-08-03Country:
United States of AmericaLocation:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1Position Role Type:
RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance:
None/Not RequiredAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
The Web Conferencing Support Engineer will be responsible for the support and administration of the Web Conferencing application.
What You Will Do
- Level 3 Support Engineer for the Web Conferencig application.
- Responsible for adding/removing accounts, adding/removing the recording feature and supporting all end users across Raytheon, PWA, PWC and Collins.
- Responsible for Account/Group management within the Web Conferencing platform
- Responsible for the creation and modification of Knowledge Based Articles
- Vendor Management
- Responsible for testing new functionality and release planning
- This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.
Qualifications You Must Have
-
A University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.
-
Experience working with help desk ticketing tool
-
Experience in a technical support role.
Qualifications We Prefer
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Microsoft Cloud Certification or equivalent
-
Vendor Management Experience
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Experience working and managing MS Teams Web Conferencing tools
What We Offer
Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
What Collins Aerospace employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Collins Aerospace
Sourced by ZipRecruiter
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
Industry
Aviation
Company size
10,000+ Employees
Headquarters location
Charlotte, NC, US
Year founded
2018