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It Help Desk Intern Jobs in Puerto Rico (NOW HIRING)

AppleOne

IT Help Desk Administartor

San Juan, PR

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Estamos buscando un(a) IT Help Desk Administrator para brindar soporte de primer nivel a nuestros usuarios y contribuir al funcionamiento eficiente de la infraestructura tecnológica de la ...

New

CBX Global

PR · On-site

$30K - $35K/hr

Description: * Help Desk Technicians will serve as the first point of contact to all employee ... Associate's or technical degree and 3 years of work experience in IT * Customer service experience

K2 Staffing, LLC

PR · On-site

$17 - $19/hr

Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ...

Bella Group

IT Technician II

San Juan, PR

Descripcion breve de puesto: El IT Technician II esresponsable de garantizar el optimo ... Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignacion hasta la ...

US Navy

Information Technology Professional

San Antonio, PR

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Arroyo, PR

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Aguirre, PR

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Aguada, PR

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Aguadilla, PR

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Arecibo, PR

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Adjuntas, PR

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Aibonito, PR

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

My Wireless

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

IT coursework, certification, or training preferred Experience: * 0-1 years of IT support or helpdesk experience preferred

Bella Group

IT Technician II

San Juan, PR · On-site

  • Dental

  • Retirement

El IT Technician II es responsable de garantizar el óptimo funcionamiento de los sistemas, equipos ... Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignación hasta ...

Column Technical Services

IT Support Technician

San Juan, PR · On-site

$14.25 - $19.50/hr

Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...

Column Technical Services

PR · On-site

$14.25 - $19.50/hr

Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...

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All JobsIt Help Desk Intern JobsIt Help Desk Intern Jobs in Puerto Rico

It Help Desk Intern information

What does an IT Help Desk Intern do?

An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.

What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?

IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.

What is the difference between It Help Desk Intern vs It Support Technician?

AspectIt Help Desk InternIt Support Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications (e.g., CompTIA A+)
Work EnvironmentInternship setting, often in a corporate or IT departmentFull-time technical support role, often in IT service desks or support centers
Employer & Industry UsageEntry-level, often in educational or training environmentsProfessional support roles across various industries
Common Search & ComparisonYesYes

The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.

What are the most commonly searched types of It Help Desk jobs in Puerto Rico?

The most popular types of It Help Desk jobs in Puerto Rico are:

What are popular job titles related to It Help Desk Intern jobs in Puerto Rico?

For It Help Desk Intern jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching It Help Desk Intern jobs in Puerto Rico look for?

The top searched job categories for It Help Desk Intern jobs in Puerto Rico are:

It Help Desk Intern jobs near you
Infographic showing various It Help Desk Intern job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, 2% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

IT Help Desk Administartor

AppleOne

San Juan, PR

$18/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

New

Job description

Estamos buscando un(a) IT Help Desk Administrator para brindar soporte de primer nivel a nuestros usuarios y contribuir al funcionamiento eficiente de la infraestructura tecnológica de la organización. Responsabilidades principales: Brindar soporte técnico Nivel 1 para equipos, aplicaciones, sistemas y telecomunicaciones. Configurar, instalar y dar mantenimiento a computadoras, laptops, impresoras y dispositivos móviles. Proveer soporte a Microsoft Outlook, Teams, VPN y herramientas de acceso remoto. Registrar, diagnosticar y resolver incidentes o escalarlos cuando sea necesario. Administrar inventario y ciclo de vida de los equipos de TI. Crear y mantener documentación técnica, procedimientos y base de conocimientos. Capacitar a usuarios sobre herramientas y mejores prácticas tecnológicas. Apoyar iniciativas de ciberseguridad, control de accesos, MFA y cumplimiento de políticas de TI. Colaborar en procesos de respaldo de información y planes de recuperación ante desastres (Disaster Recovery). Participar en una rotación de disponibilidad on-call para atender incidentes críticos fuera del horario laboral.


Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#2233

Company Description

This company offers growth and a great group of people to work with.

AppleOne logo

About AppleOne

Sourced by ZipRecruiter

AppleOne is a renowned staffing service based in Glendale, California, USA. Positioned in the Human Resources industry, the company offers extensive staffing and recruiting solutions, such as temporary, full-time, and part-time placement, to companies across diverse industry sectors. The company was established by Bernie Howroyd in 1964, launching the business to aid others in finding excellent jobs and companies in finding excellent people.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1964

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