Estamos buscando un(a) IT Help Desk Administrator con experiencia, energía y actitud de servicio para brindar apoyo técnico a nuestros usuarios y apoyar las operaciones tecnológicas de la empresa.
Estamos buscando un(a) IT Help Desk Administrator con experiencia, energía y actitud de servicio para brindar apoyo técnico a nuestros usuarios y apoyar las operaciones tecnológicas de la empresa.
PR · On-site
$18 - $22/hr
Position Summary OneTrust International is seeking a Help Desk Analyst to join our IT team in San Juan. This role provides frontline technical support to employees across the Family of Companies ...
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PR · On-site
$18 - $22/hr
Position Summary OneTrust International is seeking a Help Desk Analyst to join our IT team in San Juan. This role provides frontline technical support to employees across the Family of Companies ...
PR · On-site
$30K - $35K/hr
Description: * Help Desk Technicians will serve as the first point of contact to all employee ... Associate's or technical degree and 3 years of work experience in IT * Customer service experience
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PR · On-site
$30K - $35K/hr
Description: * Help Desk Technicians will serve as the first point of contact to all employee ... Associate's or technical degree and 3 years of work experience in IT * Customer service experience
Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level IITechnician, who is bilingual (English/Spanish) . A ...
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Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level IITechnician, who is bilingual (English/Spanish) . A ...
$17 - $19/hr
Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ...
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$17 - $19/hr
Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ...
The IT Service Desk Coordinator position is a Full time, Regular position. MAIN RESPONSIBILITIES Effectively diagnose, troubleshoot, and resolve technical issues affecting workstations, laptops, and ...
The IT Service Desk Coordinator position is a Full time, Regular position. MAIN RESPONSIBILITIES Effectively diagnose, troubleshoot, and resolve technical issues affecting workstations, laptops, and ...
IT Service Desk Coordinator
Guaynabo, PR · On-site
The IT Service Desk Coordinator position is a Full time, Regular position. MAIN RESPONSIBILITIES • Effectively diagnose, troubleshoot, and resolve technical issues affecting workstations, laptops ...
IT Service Desk Coordinator
Guaynabo, PR · On-site
The IT Service Desk Coordinator position is a Full time, Regular position. MAIN RESPONSIBILITIES • Effectively diagnose, troubleshoot, and resolve technical issues affecting workstations, laptops ...
PR · On-site
The IT Service Desk Lead plays a critical leadership and operational role in ensuring the delivery of high-quality IT support services across all NUC University regions and campuses. This position ...
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PR · On-site
The IT Service Desk Lead plays a critical leadership and operational role in ensuring the delivery of high-quality IT support services across all NUC University regions and campuses. This position ...
Descripcion breve de puesto: El IT Technician II esresponsable de garantizar el optimo ... Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignacion hasta la ...
Descripcion breve de puesto: El IT Technician II esresponsable de garantizar el optimo ... Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignacion hasta la ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
IT Technician
Guaynabo, PR · On-site
$15/hr
We are seeking a customer-focused and detail-oriented IT Service Technician to provide technical ... Respond to service requests via phone, Service Desk ticketing system, email, or in person. Install ...
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IT Technician
Guaynabo, PR · On-site
$15/hr
We are seeking a customer-focused and detail-oriented IT Service Technician to provide technical ... Respond to service requests via phone, Service Desk ticketing system, email, or in person. Install ...
Bachillerato en Sistemas de Información, Tecnología o áreas afines. * 2-3 años de experiencia en IT Support o Helpdesk. * Conocimiento práctico en Microsoft 365, Entra ID (Azure AD) y Active ...
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Bachillerato en Sistemas de Información, Tecnología o áreas afines. * 2-3 años de experiencia en IT Support o Helpdesk. * Conocimiento práctico en Microsoft 365, Entra ID (Azure AD) y Active ...
IT Technician II
San Juan, PR · On-site
El IT Technician II es responsable de garantizar el óptimo funcionamiento de los sistemas, equipos ... Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignación hasta ...
IT Technician II
San Juan, PR · On-site
El IT Technician II es responsable de garantizar el óptimo funcionamiento de los sistemas, equipos ... Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignación hasta ...
It Help Desk Intern information
What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?
To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.
What is the difference between It Help Desk Intern vs It Support Technician?
| Aspect | It Help Desk Intern | It Support Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some technical coursework | Associate's degree or relevant certifications (e.g., CompTIA A+) |
| Work Environment | Internship setting, often in a corporate or IT department | Full-time technical support role, often in IT service desks or support centers |
| Employer & Industry Usage | Entry-level, often in educational or training environments | Professional support roles across various industries |
| Common Search & Comparison | Yes | Yes |
The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.
What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?
IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.
What does an IT Help Desk Intern do?
An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.
What are the most commonly searched types of It Help Desk jobs in Puerto Rico? The most popular types of It Help Desk jobs in Puerto Rico are:
Full-time
Posted 8 days ago
Job description
Estamos buscando un(a) IT Help Desk Administrator con experiencia, energía y actitud de servicio para brindar apoyo técnico a nuestros usuarios y apoyar las operaciones tecnológicas de la empresa.
Responsabilidades:
Responsabilidades:
- Brindar apoyo técnico de primera línea a usuarios internos y remotos.
- Configurar y dar mantenimiento a computadoras, impresoras, celulares y otros equipos.
- Apoyar plataformas como Microsoft Outlook, Teams y herramientas de acceso remoto.
- Atender y dar seguimiento a tickets de servicio.
- Colaborar en iniciativas de seguridad informática, backups y continuidad de sistemas.
- Mantener documentación y compartir conocimientos con los usuarios.
- Bachillerato en Sistemas de Información, Ciencias de Computadoras o experiencia equivalente.
- Mínimo 3 años de experiencia en asistencia técnica o áreas relacionadas.
- Conocimiento de Microsoft 365, celulares, impresoras, herramientas de acceso remoto y plataformas de Help Desk.
- Buenas habilidades de comunicación y servicio al cliente.
- Disponibilidad para atender situaciones urgentes fuera de horario cuando sea necesario.