Brindar soporte técnico en toda la empresa (esto puede ser en persona o de manera remota) desde el escritorio de ayuda (Help Desk) utilizando Manage Engine Service Desk Plus. Hacer un seguimiento ...
Brindar soporte técnico en toda la empresa (esto puede ser en persona o de manera remota) desde el escritorio de ayuda (Help Desk) utilizando Manage Engine Service Desk Plus. Hacer un seguimiento ...
MANAGER OF TECHNOLOGY & DIGITAL TRANSFORMATION
Guaynabo, PR · On-site
$81K - $100K/yr
... while helping shape the future of technology across the company. This position combines responsibility for reliable and secure IT infrastructure with the identification and implementation of ...
MANAGER OF TECHNOLOGY & DIGITAL TRANSFORMATION
Guaynabo, PR · On-site
$81K - $100K/yr
... while helping shape the future of technology across the company. This position combines responsibility for reliable and secure IT infrastructure with the identification and implementation of ...
MANAGER OF TECHNOLOGY & DIGITAL TRANSFORMATION
Guaynabo, PR · On-site
$81K - $100K/yr
... while helping shape the future of technology across the company. This position combines responsibility for reliable and secure IT infrastructure with the identification and implementation of ...
MANAGER OF TECHNOLOGY & DIGITAL TRANSFORMATION
Guaynabo, PR · On-site
$81K - $100K/yr
... while helping shape the future of technology across the company. This position combines responsibility for reliable and secure IT infrastructure with the identification and implementation of ...
... IT solutions. This role serves as a senior technical leader who translates business needs into ... and help DaVita make durable technology decisions aligned to enterprise standards and business ...
... IT solutions. This role serves as a senior technical leader who translates business needs into ... and help DaVita make durable technology decisions aligned to enterprise standards and business ...
Cybersecurity Analyst
Guaynabo, PR · On-site
$70 - $110/hr
Responds to alerts through various channels including email, the Help Desk ticketing system, and ... Bachelor's degree in Computer Science, Information Technology, or a related field. * 2+ years of ...
Cybersecurity Analyst
Guaynabo, PR · On-site
$70 - $110/hr
Responds to alerts through various channels including email, the Help Desk ticketing system, and ... Bachelor's degree in Computer Science, Information Technology, or a related field. * 2+ years of ...
Cybersecurity Analyst
Guaynabo, PR · On-site
$70 - $90/hr
Responds to alerts through various channels including email, the Help Desk ticketing system, and ... Bachelor's degree in Computer Science, Information Technology, or a related field. * 2+ years of ...
New
Cybersecurity Analyst
Guaynabo, PR · On-site
$70 - $90/hr
Responds to alerts through various channels including email, the Help Desk ticketing system, and ... Bachelor's degree in Computer Science, Information Technology, or a related field. * 2+ years of ...
New
Cybersecurity Analyst
Guaynabo, PR · On-site
Responds to alerts through various channels including email, the Help Desk ticketing system, and ... QUALIFICATIONS Bachelor's degree in Computer Science, Information Technology, or a related field ...
Cybersecurity Analyst
Guaynabo, PR · On-site
Responds to alerts through various channels including email, the Help Desk ticketing system, and ... QUALIFICATIONS Bachelor's degree in Computer Science, Information Technology, or a related field ...
Cybersecurity Analyst
Guaynabo, PR · On-site
QUALIFICATIONS • Bachelor's degree in Computer Science, Information Technology, or a related ... email, the Help Desk ticketing system, and any other notifications from fellow employees ...
Cybersecurity Analyst
Guaynabo, PR · On-site
QUALIFICATIONS • Bachelor's degree in Computer Science, Information Technology, or a related ... email, the Help Desk ticketing system, and any other notifications from fellow employees ...
$14 - $18.75/hr
Non-LDP Intern/Co-Op Job Category: Career Program All Job Posting Locations: Gurabo, Puerto Rico ... For additional general information on Company benefits, please go to: . This job posting is ...
$14 - $18.75/hr
Non-LDP Intern/Co-Op Job Category: Career Program All Job Posting Locations: Gurabo, Puerto Rico ... For additional general information on Company benefits, please go to: . This job posting is ...
OPEX Co-Op
$14.50 - $19.25/hr
Non-LDP Intern/Co-Op Job Category: Career Program All Job Posting Locations: Gurabo, Puerto Rico ... For additional general information on Company benefits, please go to: . This job posting is ...
OPEX Co-Op
$14.50 - $19.25/hr
Non-LDP Intern/Co-Op Job Category: Career Program All Job Posting Locations: Gurabo, Puerto Rico ... For additional general information on Company benefits, please go to: . This job posting is ...
OPEX Co-Op
$14.50 - $19.25/hr
Non-LDP Intern/Co-Op Job Category: Career Program All Job Posting Locations: Gurabo, Puerto Rico ... For additional general information on Company benefits, please go to: This job posting is ...
OPEX Co-Op
$14.50 - $19.25/hr
Non-LDP Intern/Co-Op Job Category: Career Program All Job Posting Locations: Gurabo, Puerto Rico ... For additional general information on Company benefits, please go to: This job posting is ...
OPEX Co-Op
Gurabo, PR · On-site
$14.50 - $19.25/hr
Non-LDP Intern/Co-Op Job Category: Career Program All Job Posting Locations: Gurabo, Puerto Rico ... For additional general information on Company benefits, please go to: . This job posting is ...
OPEX Co-Op
Gurabo, PR · On-site
$14.50 - $19.25/hr
Non-LDP Intern/Co-Op Job Category: Career Program All Job Posting Locations: Gurabo, Puerto Rico ... For additional general information on Company benefits, please go to: . This job posting is ...
OPEX Co-Op
Gurabo, PR · On-site
$14.50 - $19.25/hr
Non-LDP Intern/Co-Op Job Category: Career Program All Job Posting Locations: Gurabo, Puerto Rico ... For additional general information on Company benefits, please go to: . This job posting is ...
OPEX Co-Op
Gurabo, PR · On-site
$14.50 - $19.25/hr
Non-LDP Intern/Co-Op Job Category: Career Program All Job Posting Locations: Gurabo, Puerto Rico ... For additional general information on Company benefits, please go to: . This job posting is ...
Intern
Vega Baja, PR · On-site
Join us and help run what runs the world. This position reports to: Quality Manager As an intern ... For more information regarding your (EEO) rights as an applicant, please visit the following ...
Intern
Vega Baja, PR · On-site
Join us and help run what runs the world. This position reports to: Quality Manager As an intern ... For more information regarding your (EEO) rights as an applicant, please visit the following ...
PR · On-site
At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... Collaborate with team members to convey ideas, share information, and provide updates on project ...
Intern
Vega Baja, PR · On-site
Join us and help run what runs the world. This position reports to: Quality Manager As an intern ... For more information regarding your (EEO) rights as an applicant, please visit the following ...
Intern
Vega Baja, PR · On-site
Join us and help run what runs the world. This position reports to: Quality Manager As an intern ... For more information regarding your (EEO) rights as an applicant, please visit the following ...
Full Stack Engineer Sr - Enterprise IT
$122K - $227K/yr
Responsible for development of IT solutions across all components of software systems through ... Our Total Rewards program is designed to attract top talent, support your well-being, and help you ...
Full Stack Engineer Sr - Enterprise IT
$122K - $227K/yr
Responsible for development of IT solutions across all components of software systems through ... Our Total Rewards program is designed to attract top talent, support your well-being, and help you ...
MANAGER OF TECHNOLOGY & DIGITAL TRANSFORMATION
Guaynabo, PR · On-site
$120 - $180/hr
... while helping shape the future of technology across the company. This position combines responsibility for reliable and secure IT infrastructure with the identification and implementation of ...
New
MANAGER OF TECHNOLOGY & DIGITAL TRANSFORMATION
Guaynabo, PR · On-site
$120 - $180/hr
... while helping shape the future of technology across the company. This position combines responsibility for reliable and secure IT infrastructure with the identification and implementation of ...
New
$13 - $17.25/hr
At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... Collaborate with team members to convey ideas, share information, and provide updates on project ...
Intern
Vega Baja, PR · On-site
$12.75 - $17/hr
At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... For more information regarding your (EEO) rights as an applicant, please visit the following ...
Intern
Vega Baja, PR · On-site
$12.75 - $17/hr
At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... For more information regarding your (EEO) rights as an applicant, please visit the following ...
It Help Desk Intern information
What does an IT Help Desk Intern do?
An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.
What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?
To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.
What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?
IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.
What is the difference between It Help Desk Intern vs It Support Technician?
| Aspect | It Help Desk Intern | It Support Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some technical coursework | Associate's degree or relevant certifications (e.g., CompTIA A+) |
| Work Environment | Internship setting, often in a corporate or IT department | Full-time technical support role, often in IT service desks or support centers |
| Employer & Industry Usage | Entry-level, often in educational or training environments | Professional support roles across various industries |
| Common Search & Comparison | Yes | Yes |
The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.
What are the most commonly searched types of It Help Desk jobs in Puerto Rico?
The most popular types of It Help Desk jobs in Puerto Rico are:
What are popular job titles related to It Help Desk Intern jobs in Puerto Rico?
For It Help Desk Intern jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching It Help Desk Intern jobs in Puerto Rico look for?
The top searched job categories for It Help Desk Intern jobs in Puerto Rico are:
Full-time
Re-posted 3 days ago
Key responsibilities
Brindar soporte técnico en toda la empresa, incluyendo diagnósticos, configuraciones, instalaciones y mantenimiento de computadoras y equipos relacionados.
Realizar tareas de administración de accesos de usuarios a los sistemas y programas, y mantener un inventario actualizado de todos los equipos tecnológicos.
Configurar y entregar equipos tecnológicos, incluyendo hardware, software, sistemas, redes y dispositivos móviles, y remitir problemas a proveedores o técnicos cuando sea necesario.
Job description
Description
Funciones esenciales del puesto:
Requisitos:
Funciones esenciales del puesto:
- Realizar tareas de administración de accesos de usuarios a los sistemas y programas.
- Brindar soporte técnico en toda la empresa (esto puede ser en persona o de manera remota) desde el escritorio de ayuda (Help Desk) utilizando Manage Engine Service Desk Plus. Hacer un seguimiento con los usuarios para garantizar que se resuelva el problema.
- Configurar equipos para uso de los empleados, realizando o garantizando la correcta instalación de cables, sistemas operativos o software adecuado.
- Realizar diagnósticos, configuraciones, instalaciones y mantenimiento de computadoras con ambiente Windows para programas y equipo (software/hardware).
- Leer manuales técnicos, consultar con usuarios o realizar diagnósticos informáticos para investigar y resolver problemas o proporcionar asistencia y apoyo técnicos.
- Realizar instalación y configuración de hardware, software, sistemas, redes, impresoras y escáneres.
- Responsable de la configuración y la entrega de equipos móviles corporativos tales como t/inteligentes, tabletas y hotspot.
- Remitir problemas importantes de hardware o software o productos defectuosos a proveedores o técnicos para su reparación.
- Responder a las preguntas de los usuarios sobre el funcionamiento de los programas o equipos informáticos para resolver problemas.
- Mantener una comunicación directa y constante con el Supervisor de Soporte de TI, mediante la cual establecerán un plan de trabajo a seguir, basado en las prioridades del departamento.
- Deberá mantener un inventario actualizado de todos los equipos tecnológicos de la empresa.
- De ser necesarios realizará llamada a proveedores y compañías para la solución de problemas.
- Asistir al Supervisor de Infraestructura en mantener los sistemas de redes y telecomunicaciones.
- Preparar o actualizar documentación sencilla de procesos y procedimientos de sistemas.
- Priorizar y gestionar varios casos de soporte abiertos a la vez.
- Desempeñar cualquier otra tarea asignada por su supervisor.
Requisitos:
- Grado asociado en Sistemas de Información o 2 años de experiencia brindando apoyo en TI.
- Preferiblemente: Conocimientos en CDK, en sistemas Macintosh para apoyar (5) usuarios aproximadamente y/o programas relacionados a la Industria Automotriz.
- Preferiblemente: Tener Certificado de A+ o CCNE.
- Amplio conocimiento y experiencia en computadoras y redes, incluyendo LAN, WAN, y WLAN.
- Debe tener conocimiento de administración y configuración de Active Directory.
- Licencia de conducir vigente.
- Disponibilidad para viajar según sea necesario.
- Amplio conocimiento tecnológico y actitud de aprendizaje.
- Competente en MS Office, Software de correo electrónico - Microsoft Outlook, Microsoft Teams, Plataforma Web, entre otros.
- Capacidad superior de análisis y resolución de problemas.
- Dominio fluido del idioma inglés y español, con excelente gramática y habilidades de conversación en ambos idiomas.