Estamos buscando un(a) IT Help Desk Administrator para brindar soporte de primer nivel a nuestros usuarios y contribuir al funcionamiento eficiente de la infraestructura tecnológica de la ...
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Estamos buscando un(a) IT Help Desk Administrator para brindar soporte de primer nivel a nuestros usuarios y contribuir al funcionamiento eficiente de la infraestructura tecnológica de la ...
PR · On-site
$30K - $35K/hr
Description: * Help Desk Technicians will serve as the first point of contact to all employee ... Associate's or technical degree and 3 years of work experience in IT * Customer service experience
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PR · On-site
$30K - $35K/hr
Description: * Help Desk Technicians will serve as the first point of contact to all employee ... Associate's or technical degree and 3 years of work experience in IT * Customer service experience
Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of ... Remote Help Desk Support Level IITechnician, who is bilingual (English/Spanish) . A qualified ...
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Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of ... Remote Help Desk Support Level IITechnician, who is bilingual (English/Spanish) . A qualified ...
$17 - $19/hr
Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of ... Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ...
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$17 - $19/hr
Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of ... Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ...
Front Desk Manager
San Juan, PR · On-site
$16.50 - $21.50/hr
... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ... Analyzes information and evaluating results to choose the best solution and solve problems. Informs ...
Front Desk Manager
San Juan, PR · On-site
$16.50 - $21.50/hr
... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ... Analyzes information and evaluating results to choose the best solution and solve problems. Informs ...
Descripcion breve de puesto: El IT Technician II esresponsable de garantizar el optimo ... Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignacion hasta la ...
Descripcion breve de puesto: El IT Technician II esresponsable de garantizar el optimo ... Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignacion hasta la ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Bachillerato en Sistemas de Información, Tecnología o áreas afines. * 2-3 años de experiencia en IT Support o Helpdesk. * Conocimiento práctico en Microsoft 365, Entra ID (Azure AD) y Active ...
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Bachillerato en Sistemas de Información, Tecnología o áreas afines. * 2-3 años de experiencia en IT Support o Helpdesk. * Conocimiento práctico en Microsoft 365, Entra ID (Azure AD) y Active ...
IT Specialist
Guaynabo, PR · On-site
$12 - $16/hr
Assisted Level 2 Support (Under IT Manager Oversight) * Assist with Level 2 troubleshooting ... helpdesk experience preferred
IT Specialist
Guaynabo, PR · On-site
$12 - $16/hr
Assisted Level 2 Support (Under IT Manager Oversight) * Assist with Level 2 troubleshooting ... helpdesk experience preferred
IT Specialist
$12 - $16/hr
Assisted Level 2 Support (Under IT Manager Oversight) * Assist with Level 2 troubleshooting ... helpdesk experience preferred
IT Specialist
$12 - $16/hr
Assisted Level 2 Support (Under IT Manager Oversight) * Assist with Level 2 troubleshooting ... helpdesk experience preferred
IT Support Technician
San Juan, PR · On-site
$14.25 - $19.50/hr
Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...
IT Support Technician
San Juan, PR · On-site
$14.25 - $19.50/hr
Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...
IT Support Technician
$14.25 - $19.50/hr
Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...
IT Support Technician
$14.25 - $19.50/hr
Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...
PR · On-site
$14.25 - $19.50/hr
Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...
Quick apply
PR · On-site
$14.25 - $19.50/hr
Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...
It Help Desk Manager information
What does an IT Help Desk Manager do?
An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?
To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.
How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?
IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.
What is the difference between It Help Desk Manager vs It Support Specialist?
| Aspect | It Help Desk Manager | It Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+, ITIL | CompTIA A+, Microsoft Certified |
| Work Environment | Supervises help desk team, manages support processes | Provides technical support to end-users, troubleshoots issues |
| Employer & Industry Usage | IT departments across industries, corporate help desks | Help desks, technical support centers, customer service roles |
The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.
What are the most commonly searched types of It Help Desk jobs in Puerto Rico?
The most popular types of It Help Desk jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for It Help Desk Manager jobs?
Cities in Puerto Rico with the most It Help Desk Manager job openings:
$18/hr
Full-time
Medical, Dental, Vision, Retirement
Posted 4 days ago
Job description
Estamos buscando un(a) IT Help Desk Administrator para brindar soporte de primer nivel a nuestros usuarios y contribuir al funcionamiento eficiente de la infraestructura tecnológica de la organización. Responsabilidades principales: Brindar soporte técnico Nivel 1 para equipos, aplicaciones, sistemas y telecomunicaciones. Configurar, instalar y dar mantenimiento a computadoras, laptops, impresoras y dispositivos móviles. Proveer soporte a Microsoft Outlook, Teams, VPN y herramientas de acceso remoto. Registrar, diagnosticar y resolver incidentes o escalarlos cuando sea necesario. Administrar inventario y ciclo de vida de los equipos de TI. Crear y mantener documentación técnica, procedimientos y base de conocimientos. Capacitar a usuarios sobre herramientas y mejores prácticas tecnológicas. Apoyar iniciativas de ciberseguridad, control de accesos, MFA y cumplimiento de políticas de TI. Colaborar en procesos de respaldo de información y planes de recuperación ante desastres (Disaster Recovery). Participar en una rotación de disponibilidad on-call para atender incidentes críticos fuera del horario laboral.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#2233
Company Description
This company offers growth and a great group of people to work with.
About AppleOne
Sourced by ZipRecruiter
AppleOne is a renowned staffing service based in Glendale, California, USA. Positioned in the Human Resources industry, the company offers extensive staffing and recruiting solutions, such as temporary, full-time, and part-time placement, to companies across diverse industry sectors. The company was established by Bernie Howroyd in 1964, launching the business to aid others in finding excellent jobs and companies in finding excellent people.
Industry
Recruiting and staffing services
Company size
1,001 - 5,000 Employees
Headquarters location
Glendale, CA, US
Year founded
1964