ITG Communications is hiring for Contractor Services Coordinator in Remote
Purpose: The Contractor Services Coordinator is responsible for supporting the onboarding, compliance tracking, and administrative needs of subcontractor partners. This role ensures that contractor documentation, credentials, and system access are accurate and up to date, helping maintain readiness and compliance across the contractor network.
Responsibilities
• Collect and track contractor documentation such as W-9s, insurance certificates, licenses, and safety certifications
• Maintain contractor files in internal systems, ensuring timely updates and renewals
• Assist in onboarding processes by sending forms, verifying submissions, and providing system access
• Respond to contractor inquiries regarding compliance status, onboarding steps, or required documents
• Communicate with internal departments to resolve documentation issues or escalate delays
• Support periodic audits by gathering and organizing contractor records
• Generate reports and status summaries for leadership
• Help update contractor tracking logs, templates, and SOPs
• Other administrative or support duties as assigned
Key Measures / Key Performance Indicators:
• Completion rate of contractor onboarding within required timeframes
• Accuracy and currency of contractor records
• Timeliness in responding to contractor inquiries
• Internal compliance with documentation standards
• Support staff productivity and data integrity
Requirements
Education: High school diploma or equivalent required
Experience:
• 1-2 years in administrative, compliance, or vendor coordination role
• Experience handling sensitive documents and tracking large volumes of data
• Familiarity with contractor or subcontractor environments preferred
Exposure:
• Regular interaction with subcontractors and internal teams (Legal, Operations, Safety, Fleet) • Collaboration with Contractor Services Supervisor and other support staff
• Use of vendor portals, compliance systems, and shared databases
Factors critical to success at ITG Communications for this position:
• Timely, accurate handling of contractor documentation and compliance items
• Ability to communicate clearly and professionally with both vendors and internal stakeholders
• Consistent execution of procedures in a fast-paced support environment
Physical Requirements
• Prolonged periods of sitting at a desk and working on a computer
• Ability to use hands and fingers for data entry, typing, and document handling
• Occasional standing, walking, and bending to access files or office equipment
• Visual acuity to read detailed reports and billing documents
• Ability to lift up to 15 lbs occasionally (e.g., files, binders, office supplies)
• Ability to communicate clearly in person, over the phone, and via email
Additional Comments
ITG is an equal employment opportunity employer. ITG's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.