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Epic Orders Analyst Remote Role Description: Epic Orders Analyst provides application support, build, testing, and optimization of Epic Orders workflows ONLY EPIC-CERTIFIED CANDIDATES WILL BE ...
Epic Orders Analyst Remote Role Description: Epic Orders Analyst provides application support, build, testing, and optimization of Epic Orders workflows ONLY EPIC-CERTIFIED CANDIDATES WILL BE ...
Remote Epic Support information
See salary details
$14.42 - $17.18
14% of jobs
$18.62 is the 25th percentile. Wages below this are outliers.
$17.18 - $19.93
21% of jobs
$19.93 - $22.68
14% of jobs
The median wage is $22.85 / hr.
$22.68 - $25.44
18% of jobs
$27.31 is the 75th percentile. Wages above this are outliers.
$25.44 - $28.19
12% of jobs
$28.19 - $30.94
6% of jobs
$30.94 - $33.70
4% of jobs
$33.70 - $36.45
3% of jobs
$36.45 - $39.20
3% of jobs
$39.20 - $41.96
3% of jobs
$41.96 - $44.71
1% of jobs
$14
$26
$44
How much do remote epic support jobs pay per hour?
What is a Remote Epic Support job?
A Remote Epic Support job involves assisting healthcare organizations with troubleshooting, maintaining, and optimizing their Epic electronic health record (EHR) system from a remote location. Responsibilities may include resolving system issues, providing end-user support, managing workflows, and ensuring system efficiency. Professionals in this role typically have Epic certifications and experience in healthcare IT. This position allows for flexible work while ensuring hospitals and clinics receive continuous support for their Epic systems.
What are the key skills and qualifications needed to thrive in the Remote Epic Support position, and why are they important?
To excel as a Remote Epic Support professional, you need a strong understanding of the Epic electronic health record (EHR) system, healthcare workflows, and troubleshooting skills, often supported by relevant Epic certifications. Technical proficiency with Epic modules, ticketing systems, and remote access tools, as well as HIPAA compliance, are typically expected. Excellent communication, problem-solving abilities, and a customer-oriented attitude are standout soft skills in this role. These skills are crucial for successfully resolving issues, ensuring user satisfaction, and maintaining compliance in a remote healthcare IT environment.
What are some typical daily responsibilities for someone working in Remote Epic Support?
As a Remote Epic Support professional, your daily tasks often involve responding to support tickets or calls from healthcare staff who are using the Epic EHR system, diagnosing and troubleshooting technical issues, and providing step-by-step guidance or training as needed. You may also participate in system updates, test new Epic features before rollout, and document resolutions for future reference. Collaboration with clinical and IT teams is common, requiring effective communication to understand user needs and coordinate solutions. Your work helps ensure healthcare providers can efficiently and securely use Epic systems to deliver patient care.

Full-time
Posted 18 days ago
Job description
REMOTE
12+ Months
Epic Orders Analyst provides application support, build, testing, and optimization of Epic Orders workflows within the Division of State Operated Healthcare Facilities (DSOHF)
ONLY EPIC-CERTIFIED CANDIDATES WILL BE CONSIDERED.
This position ensures that orders management workflows-such as provider order entry, nursing orders, order sets, and integrated ancillary services-are implemented, maintained, and optimized to support safe, efficient, and compliant patient care across 13 state-operated healthcare facilities.
The analyst collaborates with clinical providers, nursing staff, pharmacists, and ancillary departments (e.g., lab, radiology, dietary, therapies) to design, validate, and support orders functionality within Epic.
Key Responsibilities
- Provide application build and configuration for Epic Orders workflows (CPOE, order sets, protocols, preference lists, and decision support).
- Collaborate with physicians, nurses, pharmacists, and ancillary staff to gather requirements and translate them into system functionality.
- Participate in system testing, integrated validation, and change management processes.
- Troubleshoot issues escalated via ServiceNow, providing timely resolution or escalation as appropriate.
- Support compliance with state, federal, and regulatory standards for orders management (CMS, Joint Commission, NC state policies).
- Work collaboratively with other Epic module analysts (Clin Doc, Pharmacy, Lab, Radiology, HIM, Security, etc.) to ensure workflow integration and system interoperability.
- Participate in on-call rotation for orders-related support issues.