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Remote Epic Support Jobs in Minnesota (NOW HIRING)

Provide Epic product function, design, build, and testing expertise and experience for assigned ... Develop, support and maintain all required system design and build documents and other system ...

Role is remote Preferred * Work Experience/Direct knowledge of Utilization Management or Tapestry ... and support * Good interpersonal and communication skills * Demonstrative understanding of ...

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Remote Epic Support information

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How much do remote epic support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for remote epic support in Minnesota is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $27.79 per hour, depending on experience, location, and employer.

What is a Remote Epic Support job?

A Remote Epic Support job involves assisting healthcare organizations with troubleshooting, maintaining, and optimizing their Epic electronic health record (EHR) system from a remote location. Responsibilities may include resolving system issues, providing end-user support, managing workflows, and ensuring system efficiency. Professionals in this role typically have Epic certifications and experience in healthcare IT. This position allows for flexible work while ensuring hospitals and clinics receive continuous support for their Epic systems.

What are the key skills and qualifications needed to thrive in the Remote Epic Support position, and why are they important?

To excel as a Remote Epic Support professional, you need a strong understanding of the Epic electronic health record (EHR) system, healthcare workflows, and troubleshooting skills, often supported by relevant Epic certifications. Technical proficiency with Epic modules, ticketing systems, and remote access tools, as well as HIPAA compliance, are typically expected. Excellent communication, problem-solving abilities, and a customer-oriented attitude are standout soft skills in this role. These skills are crucial for successfully resolving issues, ensuring user satisfaction, and maintaining compliance in a remote healthcare IT environment.

What are some typical daily responsibilities for someone working in Remote Epic Support?

As a Remote Epic Support professional, your daily tasks often involve responding to support tickets or calls from healthcare staff who are using the Epic EHR system, diagnosing and troubleshooting technical issues, and providing step-by-step guidance or training as needed. You may also participate in system updates, test new Epic features before rollout, and document resolutions for future reference. Collaboration with clinical and IT teams is common, requiring effective communication to understand user needs and coordinate solutions. Your work helps ensure healthcare providers can efficiently and securely use Epic systems to deliver patient care.

What job categories do people searching Remote Epic Support jobs in Minnesota look for? The top searched job categories for Remote Epic Support jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Epic Support jobs? Cities in Minnesota with the most Remote Epic Support job openings:
Principal Epic Security IT Analyst

Principal Epic Security IT Analyst

HealthPartners

Bloomington, MN • Remote

Other

Medical, Retirement

Posted 17 days ago


HealthPartners rating

7.8

Company rating: 7.8 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

130th of 872 rated healthcare providers


Job description

HealthPartners is hiring a Principal Epic Security IT Analyst. This position leads the coordination of Epic access activities across modules, care delivery groups, and the HealthPartners system. This role ensures the effective deployment of Epic security management by maintaining strong access controls, conducting security reviews for application releases and upgrades, and supporting the integration of security standards across Epic modules. In addition, this position provides guidance to IT Security Administration staff on Epic provisioning practices and is responsible for documenting and maintaining provisioning processes.

The role is instrumental to the Security Administration team's oversight and management of Epic, primarily working with the various Epic security teams across HealthPartners, including Epic Core. It serves as the primary subject matter expert for Epic security, facilitates Epic Liaison meetings, and promotes knowledge sharing across internal teams and stakeholders.

This position reports to the Manager, IT Security Administration, and joins a collaborative team of fourteen professionals, including administrators and analysts, focused on safeguarding access and security across the organization.

Required Qualifications:

  • Bachelor's degree or equivalent combination of education and work experience.
  • Eight (8) years of experience in application security administration
  • Current Epic Security Coordinator certification
  • Current Epic SER badge certification
  • Proven troubleshooting and analytical skills
  • Project coordination experience
  • Strong negotiation and arbitration skills
  • Effective communication skills across varying technical aptitudes and hierarchies
  • Strong experience coordinating and facilitating change management.
  • Working knowledge of compliance and security frameworks
  • Demonstrated writing and documentation skills.
  • Expert-level knowledge and skill in provisioning access to information assets

Preferred Qualifications:

  • Ten or more (10+) years of experience with Epic Security Administration
  • Experience working with Identity and Access Management (IAM) tools and processes.

Hours/Location:

  • M-F; core business hours
  • This role is remote, with a preference for local or regional candidates who can attend occasional onsite meetings as needed.

Responsibilities:

  • Leads coordination efforts around Epic EMP and SER master files.
  • Consults with IT and non-IT Epic support teams to facilitate and coordinate security integration across Epic modules and Care Delivery groups.
  • Instrumental in designing, creating, and implementing security classes, roles, profiles, menus, and templates.
  • Provides thought leadership in the integration of Epic security practices across the enterprise, including transition work as other entities join the HealthPartners organization.
  • Assesses Epic access issues, troubleshooting access incidents and correcting provisioning or Epic Module integration issues.
  • Reviews and analyzes Epic releases and upgrades; ensuring that HealthPartners takes full advantage of new security functionality.
  • Ensures controlled change management for template or other key security functionality changes.
  • Aligns reporting needs for access to Business Partners' needs and application ownership.
  • Leads efforts in partnership with IT application or technical teams when system changes or enhancements may require security administration utilities, processing special or nonstandard requests.
  • Provides expert administration of user access to systems maintained by the IT Security Administration group.
  • Advises Business partners on security policies and security administration best practices; guiding access and reporting needs to accommodate best security practices.
  • Produces and maintains Security Administration Procedures for Epic-related access, forms, and documentation.
  • Leads Security Administration efforts to provide evidence for audits and compliance reviews and facilitates needed updates to Epic-related security policies and procedures.
  • Consult with IT Security and mobility teams to influence best practices as they relate to remote access capabilities to Epic applications and modules.
  • Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. 

At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.


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