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Remote Epic Support Jobs in Minnesota (NOW HIRING)

Meduit

Medical Coder II - Remote

Sartell, MN · Remote

$26 - $30/hr

Meduitis a national leader in healthcare revenue cycle management, supporting hospitals and ... Find documentation in multiple EMR systems such as EPIC, ECW, Cerner, Meditech * Interacts with ...

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Remote Epic Support information

What is a Remote Epic Support?

A Remote Epic Support job involves assisting healthcare organizations with troubleshooting, maintaining, and optimizing their Epic electronic health record (EHR) system from a remote location. Responsibilities may include resolving system issues, providing end-user support, managing workflows, and ensuring system efficiency. Professionals in this role typically have Epic certifications and experience in healthcare IT. This position allows for flexible work while ensuring hospitals and clinics receive continuous support for their Epic systems.

What are the typical daily responsibilities of a Remote Epic Support?

As a Remote Epic Support professional, your daily tasks often involve responding to support tickets or calls from healthcare staff who are using the Epic EHR system, diagnosing and troubleshooting technical issues, and providing step-by-step guidance or training as needed. You may also participate in system updates, test new Epic features before rollout, and document resolutions for future reference. Collaboration with clinical and IT teams is common, requiring effective communication to understand user needs and coordinate solutions. Your work helps ensure healthcare providers can efficiently and securely use Epic systems to deliver patient care.

What are the key skills and qualifications needed for a Remote Epic Support?

To excel as a Remote Epic Support professional, you need a strong understanding of the Epic electronic health record (EHR) system, healthcare workflows, and troubleshooting skills, often supported by relevant Epic certifications. Technical proficiency with Epic modules, ticketing systems, and remote access tools, as well as HIPAA compliance, are typically expected. Excellent communication, problem-solving abilities, and a customer-oriented attitude are standout soft skills in this role. These skills are crucial for successfully resolving issues, ensuring user satisfaction, and maintaining compliance in a remote healthcare IT environment.

What are popular job titles related to Remote Epic Support jobs in Minnesota?

For Remote Epic Support jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Epic Support jobs in Minnesota look for?

The top searched job categories for Remote Epic Support jobs in Minnesota are:

Remote Epic Support jobs near you
Infographic showing various Remote Epic Support job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Epic Application Analyst Senior

Hennepin Healthcare

Minneapolis, MN • On-site, Remote

Full-time

Re-posted 23 days ago

Hennepin Healthcare rating

7.6

Company rating: 7.6 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

189th of 887 rated healthcare providers

Job description

SUMMARY:

We are currently seeking an Epic Application Analyst Senior to join our Ancillary Applications team supporting our Willow pharmacy applications. Epic Willow Ambulatory OR Epic Willow Inpatient certification and build experience required. This fulltime role will work days. Open to fully remote work.

Purpose of this position: Under limited supervision, support the IS&T team in maintaining Epic system and associated applications with integration/interfaces with Epic.

Current List of non-MN States where Hennepin Healthcare is an Eligible Employer: Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nevada, North Carolina, North Dakota, New Mexico, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin.

RESPONSIBILITIES:

  • Research to develop, configure, and modify moderate to high complexity "break fix" solutions in Epic
  • Create documentation of build
  • Review build, test, debugs, and document progress of Epic issues in partnership with the TS utilizing the SLG process and release notes
  • Participate in testing phases of associated applications during implementations and upgrades
  • Develop strong relationships with end user communities, customers, and business partners
  • Provide Epic content expert support for applications with integration/interfaced systems
  • Identify opportunity for process/system improvements by adopting new Epic functionality
  • Perform system monitoring for optimal compliance
  • Facilitate meetings
  • Manage and grow customer relationships
  • Perform PSE analysis of risk and impact
  • Participate in hardware and software planning
  • Mentor and train team members
  • Provide regular and/or off hour on call support as scheduled
  • Perform other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

  • 6 years relevant of comprehensive professional experience working in the electronic health record
  • Associates of Arts (AA) or Bachelor's degree

-OR-

  • An approved equivalent combination of education and experience

Preferred Qualifications:

  • Ability to collaborate and bring teams together
  • Experience developing technical/systems design specifications and building system solutions
  • Experience executing risk mitigation plans
  • Demonstrated ability to spearhead resolution of team related issues

Knowledge/ Skills/ Abilities:

  • Ability to think strategically and demonstrate flexibility to adapt to changes in organizational or department priorities
  • Critical thinking and problem-solving skills
  • Demonstrated analytical, critical thinking, problem solving and conflict resolution skills
  • Ability to multi-task and prioritize tasks
  • Ability to explain or demonstrate technology in a manner suited to the audience
  • Ability to provide customer focused service and communicate the value of proposed solutions
  • Ability to communicate issue updates to stakeholders
  • Ability to serve as subject matter expert for technical questions
  • Ability to mentor and train team members

License/Certifications:

  • 1 Current Epic Certification OR 1 Current Epic Accreditation OR 1 Current Epic Proficiency Self-study OR 1 Current Epic Proficiency (Willow Ambulatory)

-AND-

  • 1 Current Epic Certification OR 1 Current Epic Accreditation OR 1 Current Epic Proficiency Self-study OR 1 Current Epic Proficiency

(Relevant to Position)

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