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Remote Epic Support Jobs in Chicago, IL (NOW HIRING)

Deloitte

Epic Denials Management Operator

Chicago, IL · Remote

$18.50 - $24.75/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and scheduled onsite time as needed. Recruiting for this role ends on 01/01/2027. Work you'll do As an Epic ...

Jorie AI

EPIC SME

Oak Brook, IL · Remote

Our work environment: Remote opportunities Growth advancement opportunities Flexible work ... Support upgrade activities, testing efforts, and go-live initiatives. * Troubleshoot and resolve ...

Jorie AI

EPIC SME

Oak Brook, IL · Remote

Our work environment: Remote opportunities Growth advancement opportunities Flexible work ... Support upgrade activities, testing efforts, and go-live initiatives. * Troubleshoot and resolve ...

Powers Health

Epic Application Analyst

Munster, IN · Remote

Provides application support to the Cadence module and user assistance within the assigned ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

Powers Health

Epic Application Analyst

Munster, IN · Remote

Provides application support to the Ambulatory Cadence module and user assistance within the ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

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How much do remote epic support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote epic support in Chicago, IL is $26.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.23 per hour, depending on experience, location, and employer.

What is a Remote Epic Support?

A Remote Epic Support job involves assisting healthcare organizations with troubleshooting, maintaining, and optimizing their Epic electronic health record (EHR) system from a remote location. Responsibilities may include resolving system issues, providing end-user support, managing workflows, and ensuring system efficiency. Professionals in this role typically have Epic certifications and experience in healthcare IT. This position allows for flexible work while ensuring hospitals and clinics receive continuous support for their Epic systems.

What are the typical daily responsibilities of a Remote Epic Support?

As a Remote Epic Support professional, your daily tasks often involve responding to support tickets or calls from healthcare staff who are using the Epic EHR system, diagnosing and troubleshooting technical issues, and providing step-by-step guidance or training as needed. You may also participate in system updates, test new Epic features before rollout, and document resolutions for future reference. Collaboration with clinical and IT teams is common, requiring effective communication to understand user needs and coordinate solutions. Your work helps ensure healthcare providers can efficiently and securely use Epic systems to deliver patient care.

What are the key skills and qualifications needed for a Remote Epic Support?

To excel as a Remote Epic Support professional, you need a strong understanding of the Epic electronic health record (EHR) system, healthcare workflows, and troubleshooting skills, often supported by relevant Epic certifications. Technical proficiency with Epic modules, ticketing systems, and remote access tools, as well as HIPAA compliance, are typically expected. Excellent communication, problem-solving abilities, and a customer-oriented attitude are standout soft skills in this role. These skills are crucial for successfully resolving issues, ensuring user satisfaction, and maintaining compliance in a remote healthcare IT environment.

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Remote Epic Support jobs near you
Infographic showing various Remote Epic Support job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,812 per year, or $26.8 per hour.

Epic Willow Inpatient Analyst

Chicago, IL • Remote

INTERACTION 24 LLC
See more jobs at INTERACTION 24 LLCexternal

$60 - $80/hr

Full-time

Re-posted 26 days ago

Job description

Job Title: Certified Epic Willow Anlayst
Work Type: 100% remote
Work Duration: 1 Year Contract
TOP HARD SKILLS
• Must have Epic Willow Certification 
• Epic Willow Inpatient Build & Configuration (4+ years)
• Inpatient Pharmacy Operations / CPOE Workflow Knowledge (4+ years)
• Application Support Operations & SLA Management (4+ years)
NICE-TO-HAVES
• Additional Epic Certifications (Ambulatory, Home Infusion, Bugsy)
• Offshore Team Coordination Experience
• Healthcare IT Consulting or Large Health System Background
DISQUALIFIERS
• Missing active, current Epic Willow Inpatient certification.
• Less than 4 years of experience in Epic application management.
POSITION OVERVIEW
We are seeking a skilled and experienced Epic Willow Inpatient Analyst to join our Healthcare
IT team. This role serves as a subject matter expert (SME) for inpatient pharmacy application
workflows and configurations, supporting the delivery of high-quality Epic EHR solutions in a
dynamic healthcare environment. The successful candidate will bring 4+ years of experience in
Epic application management, with a strong track record in day-to-day operations, client
stakeholder engagement, and collaboration with cross-functional and offshore teams.
DAY-TO-DAY RESPONSIBILITIES
• Act as the primary subject matter expert (SME) for Epic Willow Inpatient application
workflows and configurations.
• Manage and prioritize daily support and maintenance activities, ensuring timely
resolution of incidents and service requests per defined SLAs.
• Monitor and manage error queues, label and printer issues, and pharmacy automation
interfaces.
• Troubleshoot and resolve issues with dispensing cabinet/robot interfaces, including ID
mapping, and perform root cause analysis on application issues.
• Build and maintain inpatient pharmacy configurations within the Epic EHR environment,
including medication order sets, formulary setup, dose checking rules, NDC billing
builds, pharmacy charge maps, and 340b billing workflows.
• Develop and maintain BPA/OPA alert builds to support clinical decision-making, manage
medication loads (Medispan), and support medication build activities (IV mixtures,
compounding, and repackaging).
• Serve as a liaison with client stakeholders (hospital pharmacists, pharmacy operations,
nurses, and physicians) and coordinate activities across Accenture, software vendors, and
offshore support teams.
• Maintain comprehensive system documentation (workflows, build specifications, testing
protocols) and ensure compliance with HIPAA, data governance, and medication safety
standards.
ADDITIONAL DESIRED SKILLS
• Additional Epic Certifications (Ambulatory, Home Infusion, or Bugsy)
• Offshore Team Coordination Experience
• Healthcare IT Consulting or Large Health System Background
• Pharmacy automation integration (dispensing cabinets, robot interfaces)

This is a remote position.