Remote Epic Support Jobs in Georgia (NOW HIRING)

Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 
• Student Loan Repayment Assistance & Reimbursement Programs 
• Family-focused benefits  
• Wellness incentives 
• Ongoing mentorship, development, and leadership programs  
• And more  

Remote role - Eligible states we are able to hire from include:  Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin

This role is a key part of Emory Digital's Growth Team, supporting business development and strategic growth across the enterprise.  As a member of the Growth Team, the Epic Analyst IV will be expected to successfully collaborate across multiple Digital teams to align strategies and workflows, serving as a main facilitator for Emory growth projects within the Digital portfolio.  The primary focus of the Analyst will be with Epic's Professional Billing module and associated workflows, though candidates are expected to have experience working in other Epic applications. Multiple Epic certifications and demonstrated expertise is preferred.

Remote role - eligible states we are able to hire from include:  Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin

As part of the Growth Team, the Analyst will serve as the application expert and point of contact directly supporting onboarding of new health system mergers & acquisitions, Community Connect integrations, and internal expansion initiatives overseeing workflow design, application build, third-party integration, and testing for the areas in which they support. Success in this role will be measured by the seamless integration of new business units, improved workflow efficiencies, and positive stakeholder feedback on project execution.  The Analyst operates with autonomy and has proven experience prioritizing and managing their own workstreams with strong project coordination background.  

RESPONSIBILITIES:

• Responsible for the design, build, testing, validation, maintenance and ongoing support of Epic Professional Biling and other Epic modules.
• Works across interdisciplinary workgroups to accomplish set goals as a team.
• Is a representative of the Information Technology team and is responsible for establishing, fostering and maintaining positive business relationships with Emory co-workers; interdisciplinary workgroups; clinical and financial department representatives; Epic partners; and all other staff who use or interact with the Epic application suite.
• Instructs, directs, supports, and provides technical guidance to other analysts and contractors and consultants, as necessary.
• Functions as business partner with service lines, departments, individuals, and coworkers.
• Develops expert knowledge of system capabilities, applications, and processes to function effectively as educator and expert for system users.
• Creates/modifies/advises/trains on workflow improvements regarding system usage and design.
• Establishes and leads regular meetings proactively with department heads and/or superusers to identify, document, and prioritize their needs.
• Coordinates operational and capital project requests with appropriate EHC IS and operational teams.
• Acts as primary contact for supported applications regarding system down time.
• Leads delivery of technical consulting and support services and solutions with minimal management input.
• Takes primary ownership for Epic and other applications software and file maintenance support for break-fixes, optimizations, special updates, upgrades, and implementations.
• Leads/facilitates system design, validation, and/or remediation sessions.
• Assist with Epic Security assignment, security templates and maintenance where appropriate.
• Remains current on Epic new version training for all applicable Epic certifications (if Epic).
• Provides leadership within and across teams.
• Assists and mentors team members and other staff and serves as orientation resource for new employees.
• Develops and maintains positive relationships with team, department, and organization.
• Participates in educational and leadership opportunities to enhance professional growth and expertise.
• Serves as a positive change agent within and across teams. Leads/facilitates team and cross-team meetings and initiatives.

PREFERRED QUALIFICATIONS:

• We are specifically hiring to support Epic Professional Billing, Epic PB is a must have certification. 
• We would like to find a candidate who also has one or more of the following certs:  Hospital Billing, Ambulatory, &/or HIM Modules.

MINIMUM QUALIFICATIONS:

• Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience.
• A minimum of 7 years of progressive experience in clinical, business, or other healthcare operational areas or 9 years no degree.
• This position requires the appropriate Epic certification for the specific area of assigned responsibility.
• Working knowledge and subject matter expertise in the assigned operational department areas.
• Knowledge and Abilities:
  • Expert oral and written communication skills with a diverse population.
  • Expert organizational, problem-solving, analytical, and time management skills.
  • Expert interpersonal skills to interact positively and productively with teams across organizational lines.
  • Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements.
  • Flexibility to manage multiple initiatives and shift priorities based on business needs.
  • Instructs, directs, supports, and provides technical guidance to other analysts and contractors and consultants, as necessary.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.