Remote Email Chat Support Jobs in Decatur, GA (NOW HIRING)

WHO WE ARE

LoadUp is a fast-growing company that provides a transparent and convenient solution to on-demand home services through our custom tech-enabled order management and logistics platform. We match both individuals and businesses with our network of service providers for sustainable removal, disposal, assembly, and hourly labor services, nationwide.

We are looking for talented, committed, driven individuals to join our team! LoadUp is among Inc.’s list of the 5000 Fastest-Growing companies and certified Great Place to Work® for six years in a row (2019 - 2025).

OUR CORE BELIEFS

At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions. To bring out the best in our people, we look for individuals who exhibit these core beliefs every day.

• Profit Drives Purpose - We believe running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life.

• Right Shell - We constantly need to be evaluating whether our processes, systems, and people are right-sized for maximum agility.

• Own It - Everyone has a stake in the company and, therefore, is responsible for their performance.

• Fellowship Matters - We believe there is power and connection in being present in the same physical space. We foster this through collaborative, in-office teamwork at our North Atlanta area headquarters during weekdays.

• Live in Truth - We’re committed to winning the right way. Call it like it is. No sugar coating.

• Action Over Words - Words are important, but 1000 words get trumped by 1 intentional action.

• Build to Last - We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution.

ABOUT THE ROLE

As an Inside Sales Representative based in the North Atlanta area, you'll play a key role on our growing Sales Team. This is a great opportunity to launch or grow your career in a fast-paced, supportive environment. You'll connect with potential customers, help them understand our services, and guide them through the booking process—from first contact to final scheduling. Using phone, email, chat, and text, you’ll build relationships, answer questions, and ensure each customer knows exactly what to expect when choosing LoadUp.

WHAT YOU'LL DO

• Become a knowledgeable ambassador for LoadUp—learn our services and pricing so you can confidently guide customers through their options.

• Deliver friendly, helpful service to every customer and prospect—your communication skills and positive attitude will make a real impact.

• Follow clear, proven sales processes including using call scripts, updating lead and sales activity in our CRM, and managing your pipeline effectively.

• Learn and master LoadUp’s internal software to help track orders and stay up to date on driver activity.

• Support customers through every step of the sales process, from first conversation to final scheduling.

• Respond quickly and professionally to inbound calls, chats, and texts from customers and prospects.

• Stay engaged with leads by following up through calls, emails, and text messages to answer questions and close the sale.

• Work one of our three available shifts, with the unique flexibility to work completely remotely from home during weekend shifts:

  • Option 1: Sat–Wed 7:30 AM–4:30 PM (In-office weekdays, remote WFH weekends)

  • Option 2: Tue–Sat 11:00 AM–8:00 PM (In-office weekdays, remote WFH Saturday)

  • Option 3: Mon–Fri 7:30 AM–4:30 PM (Fully in-office)

WHAT SETS YOU APART

• Local Candidate – You are currently located in the North Atlanta area and are comfortable commuting to the office for your weekday shifts.

• People-Oriented – You enjoy connecting with others, communicating clearly, and staying organized—even when juggling multiple tasks in a fast-paced environment.

• Goal-Driven – You’re motivated to succeed, love working toward targets, and enjoy the challenge of helping customers find the right solution.

• Eager to Learn – You take pride in your work, stay curious, and want to grow your skills while solving real customer problems.

• Creative Problem-Solver – You think on your feet, offer thoughtful solutions, and stay focused on delivering the best outcome for each customer.

• Confident Communicator – You don’t get discouraged by objections—you see them as opportunities to build trust and guide the conversation forward.

WHAT YOU CAN EXPECT

• Competitive Pay + Monthly Bonus Opportunity – Earn a steady paycheck with an aggressive commission structure

• Hybrid Flexibility – Enjoy the best of both worlds with dynamic, in-office collaboration during weekdays and the option to work 100% remotely from home on the weekends.

• Health & Wellness Coverage – We've got you covered with Medical, Dental, Vision, and Life Insurance.

• Flexible Spending & Savings – Choose between an FSA or HSA to manage your health expenses your way.

• Generous Paid Time Off – Take the time you need to rest, recharge, or explore life outside of work.

• 401(k) with 5% Company Match – Start building your future now—we'll help you save for it.

• Employee Recognition Program – Get rewarded and celebrated for your hard work and contributions.

• Monthly Stipends – Receive extra support for things you need or enjoy.

• Referral Bonuses – Know someone great? Get rewarded for helping them join the team.

• Career Growth Opportunities – Whether you're just starting out or looking to level up, we invest in your development.

LoadUp is an equal-opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.