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Remote Email Chat Support Jobs in Decatur, GA (NOW HIRING)

Customer Experience Coordinator

Dunwoody, GA · Remote

$17.75 - $23.25/hr

Key Responsibilities Live Technical Support * Deliver real time technical assistance via chat, email, and video during business hours and live events. * Troubleshoot platform issues and escalate to ...

Remote Customer Service Specialist

Atlanta, GA · On-site +1

$16.25 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Communicate effectively in email, chat, meetings, and other professional settings. Never forget to ... Support senior team members in client relationship management and contribute to expanding services ...

... email, or text What We Offer: ∙ Fully remote. Work from anywhere ∙ Flexible hours (full-time and part-time available) ∙ Comprehensive training and ongoing support ∙ A ...

... email, or text What We Offer: ∙ Fully remote. Work from anywhere ∙ Flexible hours (full-time and part-time available) ∙ Comprehensive training and ongoing support ∙ A collaborative ...

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Remote Email Chat Support information

See Decatur, GA salary details

$14

$25

$43

How much do remote email chat support jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for remote email chat support in Decatur, GA is $25.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $27.69 per hour, depending on experience, location, and employer.

What is a Remote Email Chat Support job?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What are the key skills and qualifications needed to thrive in the Remote Email Chat Support position, and why are they important?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What are the typical daily responsibilities for a Remote Email Chat Support role?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.
What are popular job titles related to Remote Email Chat Support jobs in Decatur, GA? For Remote Email Chat Support jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Email Chat Support jobs in Decatur, GA look for? The top searched job categories for Remote Email Chat Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Email Chat Support jobs? Cities near Decatur, GA with the most Remote Email Chat Support job openings:
Infographic showing various Remote Email Chat Support job openings in Decatur, GA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,897 per year, or $25.4 per hour.

Customer Experience Coordinator

OkWhen

Dunwoody, GA • Remote

$17.75 - $23.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 hours ago


Job description

We are looking for a proactive, people focused Customer Experience Coordinator to join our team. You will be a key touchpoint for our users by providing live technical support, moderating virtual events, and helping customers succeed on our platform through clear communication, education, and reliable follow through.


Key Responsibilities


Live Technical Support

  • Deliver real time technical assistance via chat, email, and video during business hours and live events.
  • Troubleshoot platform issues and escalate to technical or product teams when needed.
  • Maintain an in depth knowledge of our platform’s features and common workflows.

Customer Communication

  • Respond promptly to customer inquiries across all channels (email, chat, social, etc.).
  • Own issues from first contact through resolution, ensuring a positive experience.
  • Document recurring questions and share insights to improve products and processes.

Live Event Moderation & Support

  • Serve as a live technical moderator for virtual events.
  • Perform “tech checks” with presenters prior to their sessions to ensure they are set up for success.
  • Monitor chat, Q&A, and technical stability during events and coordinate quick resolutions.
  • Support occasional early morning, evening, or weekend events when required.

Customer Education

  • Guide users on how to best use our platform by sharing helpful resources and clear explanations.
  • Help create and maintain FAQs, help center articles, and training materials.
  • Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them.

Requirements

What We Are Looking For

  • 2+ years in a customer support, customer success, or community facing role.
  • Strong technical troubleshooting skills and comfort learning new tools.
  • Excellent written and verbal communication skills.
  • Comfortable speaking in front of groups and moderating online sessions.
  • Highly organized, adaptable, and able to multitask in a fast paced environment.
  • Experience with support tools (for example: Zendesk, Intercom, Slack, Zoom).

Nice To Have

  • Experience supporting live or virtual events.
  • Experience creating customer facing documentation, tutorials, or training content.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Work From Home