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Remote Desktop Support Analyst Jobs (NOW HIRING)

CBIZ Talent and Compensation Solutions

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Software Support Analyst

Phoenix, AZ · Remote

$55K - $65K/yr

CBIZ Talent Solutions is assisting our national franchise client in their search for a remote ... to desktop software, hardware, and peripherals. * Work within the ticketing system to create ...

Cayenta

(Remote) Support Analyst

Canada, KY · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Hueytown, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Allen, TX · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Tennessee, IL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Canada, KY · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Virginia, IL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Hueytown, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Bangor, ME · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Albany, NY · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Bangor, ME · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Mobile, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Alabama, NY · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

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Remote Desktop Support Analyst information

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How much do remote desktop support analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote desktop support analyst in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What is a remote desktop support analyst?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the typical daily responsibilities of a remote desktop support analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.

What are the key skills and qualifications needed to thrive as a remote desktop support analyst?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

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Remote Desktop Support Analyst jobs near you
Infographic showing various Remote Desktop Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,937 per year, or $26.9 per hour.

Software Support Analyst

CBIZ Talent and Compensation Solutions

Phoenix, AZ • Remote

$55K - $65K/yr

Full-time

Medical, Dental, Vision

Re-posted 2 days ago

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Job description

CBIZ Talent Solutions is assisting our national franchise client in their search for a remote Software Support Analyst. The preferred location of the candidate would be in Arizona.


Position Overview

The Software Support Analyst serves as the first point of contact for end users, delivering timely, high-quality technical support and customer service across proprietary software and may handle some hardware or system-related issues. This role is responsible for diagnosing, resolving, and documenting incidents while ensuring clear communication, proper escalation, and consistent follow-up to maintain user satisfaction and operational efficiency.


Responsibilities

  • Provide excellent customer service for all support queries and adhere to all service management principles.
  • Act as the first point of contact to provide helpdesk support, via phone, computer, and through the ticketing system, for issues related to desktop software, hardware, and peripherals.
  • Work within the ticketing system to create detailed work logs and technical documentation.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine and provide the best solutions based on the issues as diagnosed and details provided by the customer.
  • Escalate unresolved calls/tickets to the Senior Analysts and Supervisor as needed. As well as setting customer expectations for follow-up (i.e., when to expect follow-up contact and by whom).
  • Take ownership of user problems, follow up on the status of problems on behalf of the user, and communicate progress promptly.
  • Creating user accounts, resetting passwords, assigning security rights, database maintenance & support, and other duties as assigned.


Qualifications

  • Previous IT Service Desk or Call Center experience.
  • Bachelor’s degree in an IT related field or equivalent experience.
  • Self-motivated achiever who gains satisfaction from providing excellent customer service.
  • Ability to handle and self-prioritize workload to ensure needs are met.
  • Ability to maintain and produce user and troubleshooting documentation for technical and non-technical end users.
  • Strong problem-solving and analytical skills are required.
  • Excellent communication skills and phone etiquette.
  • Incident Management experience – Managing incidents, including business expectations and communication.
  • Knowledge of Microsoft-based operating systems with an emphasis on Windows 10 and up, and Office 365/Microsoft Dynamics.
  • Knowledge of CRM-based platforms.


Travel

  • This role might require limited travel to corporate events that help promote engagement and learning for our corporate team members.


Annual base salary: $55,000-$65,000 - overtime eligible.


Only qualified Arizona candidates will be considered.


Talent & Compensation Solutions is an Equal Opportunity Employer.
CBIZ Talent & Compensation Solutions does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.