Minneapolis, MN · Remote
$21 - $28.75/hr
Service Desk Support Analyst Location: Minnesota (Remote) Employment Type: Contract Schedule ... remote users. * Strong troubleshooting skills for desktop hardware, software, printers, mobile ...
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Minneapolis, MN · Remote
$21 - $28.75/hr
Service Desk Support Analyst Location: Minnesota (Remote) Employment Type: Contract Schedule ... remote users. * Strong troubleshooting skills for desktop hardware, software, printers, mobile ...
You should be comfortable analyzing RMM-generated alerts, identifying recurring trends, and ... as Remote Desktop Services (RDS) and Citrix. Working knowledge of Cisco Meraki, including ...
You should be comfortable analyzing RMM-generated alerts, identifying recurring trends, and ... as Remote Desktop Services (RDS) and Citrix. Working knowledge of Cisco Meraki, including ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Bangor, ME · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Bangor, ME · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Albany, NY · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Albany, NY · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Mobile, AL · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Mobile, AL · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Canada, KY · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Canada, KY · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Virginia, IL · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Virginia, IL · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Alabama, NY · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Alabama, NY · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Iowa, LA · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Iowa, LA · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Charlotte, NC · On-site +1
$21 - $28.75/hr
You should be comfortable analyzing RMM-generated alerts, identifying recurring trends, and ... as Remote Desktop Services (RDS) and Citrix. Working knowledge of Cisco Meraki, including ...
Charlotte, NC · On-site +1
$21 - $28.75/hr
You should be comfortable analyzing RMM-generated alerts, identifying recurring trends, and ... as Remote Desktop Services (RDS) and Citrix. Working knowledge of Cisco Meraki, including ...
Allen, TX · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Allen, TX · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Carolina, RI · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Carolina, RI · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Hueytown, AL · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Hueytown, AL · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Florida, NY · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Florida, NY · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
$10.82 - $13.44
0% of jobs
$13.44 - $16.06
1% of jobs
$16.06 - $18.68
4% of jobs
$18.68 - $21.31
13% of jobs
$22.37 is the 25th percentile. Wages below this are outliers.
$21.31 - $23.93
17% of jobs
The median wage is $25.97 / hr.
$23.93 - $26.55
19% of jobs
$26.55 - $29.17
19% of jobs
$29.50 is the 75th percentile. Wages above this are outliers.
$29.17 - $31.80
13% of jobs
$31.80 - $34.42
7% of jobs
$34.42 - $37.04
4% of jobs
$37.04 - $39.66
2% of jobs
$10
$26
$39
A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.
As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.
To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.
Cities with the most Remote Desktop Support Analyst job openings:
The most popular types of Desktop Support Analyst jobs are:
States with the most job openings for Remote Desktop Support Analyst jobs include:
For Remote Desktop Support Analyst jobs, the most frequently searched job titles are:
Minneapolis, MN • Remote
$21 - $28.75/hr
Contractor
Re-posted 16 days ago
Service Desk Support Analyst
Location: Minnesota (Remote)
Employment Type: Contract
Schedule: Standard Business Hours (Occasional On-Site Meetings as Required)
Experience: 2–4+ Years of Technical Support or Service Desk Experience
About the RoleWe are seeking a customer-focused Service Desk Support Analyst to provide first-level technical support in a fast-paced enterprise environment. This role is responsible for resolving IT incidents, supporting end users, troubleshooting hardware and software issues, and delivering exceptional customer service while meeting established service level objectives.
ResponsibilitiesProvide technical support to end users via phone, email, and remote support tools.
Troubleshoot and resolve issues related to Windows, macOS, Microsoft 365, VPN connectivity, printers, mobile devices, and desktop hardware/software.
Perform user account administration, password resets, account unlocks, and Active Directory support while following security protocols.
Log, track, document, and resolve incidents using enterprise ITSM/ticketing systems, escalating complex issues when appropriate.
Maintain accurate documentation, contribute to knowledge base articles, and recommend process improvements to enhance service delivery.
High School Diploma/GED with 4+ years, Associate Degree with 2+ years, or Bachelor's Degree in Information Technology, Computer Science, or a related field.
Experience supporting Windows 10/11, macOS, Microsoft 365, Active Directory, Group Policy, VPN, TCP/IP, DNS, DHCP, and remote users.
Strong troubleshooting skills for desktop hardware, software, printers, mobile devices, and endpoint technologies.
Excellent communication, customer service, analytical, and problem-solving skills.
ITIL Foundation, CompTIA A+, Network+, Microsoft, or other relevant technical certifications preferred.
Specialty: Information Technology
Sub Specialty: Service Desk / Technical Support
Employment Type: Contract
Work Location: Remote (Occasional On-Site Meetings)
Environment: Enterprise IT Support
Technologies: Windows 10/11, macOS, Microsoft 365, Active Directory, Group Policy, VPN, TCP/IP, DNS, DHCP, Endpoint Security, ITSM, Remote Support Tools
Join a collaborative IT team where your technical expertise and customer-focused approach will help deliver reliable support while ensuring a seamless technology experience for end users.
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In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.
Recruiting and staffing services
51 - 200 Employees
Hazlet, NJ, US
2022
