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Remote Desktop Support Analyst Jobs (NOW HIRING)

Matrix Global

Desktop Support Technician

$20.75 - $26.25/hr

Successful candidates will be familiar with remote troubleshooting techniques and the tools ... support roles. Some travel may be required. This position reports to the Desktop IT Manager. ...

Addison Group

Desktop Support Specialist

New York, NY · Remote

$25 - $30/hr

Job Title: Desktop Support Specialist Industry: Information Technology / Professional Services ... Partner with remote IT colleagues to resolve issues and support broader organizational initiatives.

Blue Mantis

Desktop Support Engineer L1 - PR

$21 - $25/hr

Remote Compensation: $21.00 - $25.00 / hour Description This requisition has been created to ... Able to investigate, analyze and troubleshoot customer issues. * Comfortable making decisions on ...

TEKsystems

Desktop Support IV

Madison, WI · Remote

$25 - $29/hr

This is a remote position with occasional office/site visits for troubleshooting and/or project ... by Desktop Support Supervisor Skillsets: Top Required Skills & Years of Experience: • Tier 3 ...

New

TEKsystems

Desktop Support IV

Madison, WI · Remote

$25 - $29/hr

This is a remote position with occasional office/site visits for troubleshooting and/or project ... by Desktop Support Supervisor Skillsets: Top Required Skills & Years of Experience: • Tier 3 ...

New

System One

Desktop Support

Pensacola, FL · Remote

Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls daily to provide technical support/troubleshooting * Provide support via web queues, outbound interactions, and ...

System One

Desktop Support

Pensacola, FL · Remote

Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls daily to provide technical support/troubleshooting * Provide support via web queues, outbound interactions, and ...

System One

Technical Support Analyst II

Tulsa, OK · Remote

... desktop systems and applications. * System Administration Assistance * Support user account ... Familiarity with networking basics (TCP/IP, DNS, DHCP) and remote support tools. * Excellent ...

System One

Desktop Support

Pensacola, FL · Remote

Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls daily to provide technical support/troubleshooting * Provide support via web queues, outbound interactions, and ...

System One

Desktop Support

Pensacola, FL · Remote

Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls daily to provide technical support/troubleshooting * Provide support via web queues, outbound interactions, and ...

Ampcus Inc

Help Desktop Support

$22.50 - $26.25/hr

We are in search of a highly motivated candidate to join our talented Team as Help Desktop Support, providing project coordination and help desk support to volunteers on operation systems.

Acara Solutions

Technical Support Analyst II

Buffalo, NY · On-site +1

$65K - $75K/yr

The Technical Support Analyst II works with internal employees as well as external customers to ... Desktop support - desk side and remote phone support * Provide 1st and 2nd level help desk support ...

Kraft & Kennedy

PT 2nd Shift Desktop Support

$30/hr

Responsibilities • Provide remote support to our geographically diverse nationwide clients using ... Cause Analysis (RCA) on more complex client issues for one-time resolution. • Contribute to ...

Centstone

Service Desk Support Analyst

Minneapolis, MN · Remote

$21 - $28.75/hr

Service Desk Support Analyst Location: Minnesota (Remote) Employment Type: Contract Schedule ... remote users. * Strong troubleshooting skills for desktop hardware, software, printers, mobile ...

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Remote Desktop Support Analyst information

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How much do remote desktop support analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote desktop support analyst in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What is a remote desktop support analyst?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the typical daily responsibilities of a remote desktop support analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.

What are the key skills and qualifications needed to thrive as a remote desktop support analyst?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

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Remote Desktop Support Analyst jobs near you
Infographic showing various Remote Desktop Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,937 per year, or $26.9 per hour.

Desktop Support Technician

Matrix Global

Remote

$20.75 - $26.25/hr

Part-time

Posted 10 days ago

Job description

Description
Job description
We are searching for Desktop Support Technicians to support our client You will help install, upgrade, and troubleshoot all hardware and software for the installed client base. To succeed in this position, you will possess excellent problem-solving skills and the ability to communicate clearly and precisely with the end user. Successful candidates will be familiar with remote troubleshooting techniques and the tools required for successful troubleshooting. Possess the ability to multitask and function in several technical support roles. Some travel may be required. This position reports to the Desktop IT Manager.
Responsibilities
• Provide on-site and remote technical support to users.
• Fully document support tickets on reported issues
• Remotely assist customers through installation of applications and computer peripherals.
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting when required
• Test alternative pathways to resolve an issue
• Customize desktop applications to meet user needs
• Escalate issues as appropriate
• Follow up with clients to ensure continued system functionality
• Report and document customer feedback and potential product requests
• Create technical documentation and manuals
Requirements
Qualifications
• An ability to work independently and in a team setting with others professionally and respectfully
• An ability to adjust to changing situations to meet Urgent and critical issues
• Hands-on experience in Operating Systems and Office Suite, including MS Teams
• Working knowledge of office automation products and computer peripherals, including but not limited to printers and scanners.
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear and concise instructions
• Excellent problem-solving and multitasking skills
• Service Now experience (preferred)
Requirements
• Desktop support two years+ (preferred)
• Strong, systematic, and professional problem-solving skills
• Proficiency with Windows OS, Active Directory administration, and PC troubleshooting
• Deliver high-quality customer service and technical support
• Customer-oriented attitude
Why Join Us?
You'll work with a talented global team, contribute to meaningful technical initiatives, and help shape a high-performing DevOps culture.
Matrix is a global, dynamic, and fast-growing technology services and consulting company with over 17,000 employees worldwide. Founded in 2001, Matrix has grown through significant organic expansion and strategic acquisitions, executing some of the largest and most impactful technology projects in the market.
We specialize in the design, development, and implementation of advanced technologies, software solutions, and digital products. Our services include infrastructure and consulting, IT outsourcing and offshore delivery, training and assimilation programs, and acting as a trusted implementation and delivery partner for the world's leading software vendors.
With deep expertise across both the private and public sectors-spanning Finance, Telecom, Healthcare, Hi-Tech, Education, Defense, and Security-Matrix serves a strong customer base in Israel alongside a continuously expanding global client portfolio.
At Matrix, our people are at the heart of our success. We are a community of talented, creative, and dedicated professionals who are passionate about innovation and excellence. We actively attract, develop, and retain top talent, recognizing that every employee's contribution is critical to our continued growth and future success.
Matrix's success is built on a challenging and engaging work environment, competitive compensation and benefits, and meaningful career development opportunities. We foster a diverse, inclusive culture that encourages collaboration, continuous learning, and growth-together.
Join the winning team. Be challenged, grow your career, and enjoy the journey in a highly respected global organization.
To learn more, visit: www.matrix-ifs.com

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