ZipRecruiter

Log In

2

Remote Desk Jobs in Minnesota (NOW HIRING)

Collaboration.Ai

Help Desk Specialist

Minneapolis, MN · On-site +1

This is a remote, work from home position. Preferred candidates are located in Eastern Standard ... What We're Looking For Required * 5-6 years in a help desk, IT support, or SaaS/technical support ...

Harris

The role is remote and is for anyone who can work remotely in the US or Canada. What your impact will be: * Manage deal-desk intake and track requests, documents, approvals, owners, customer actions ...

Harris

The role is remote and is for anyone who can work remotely in the US or Canada. What your impact will be: * Manage deal-desk intake and track requests, documents, approvals, owners, customer actions ...

AA2IT

Helo Desk Support

Minneapolis, MN · Remote

$21 - $28.25/hr

Remote Pc Setup Technician The technician will be assisting customers remotely with the setup of new PCs. All new setups will be WIN 11 operating systems. They will be walking them thru the setting ...

AA2IT

Helo Desk Support

Minneapolis, MN · Remote

$21 - $28.25/hr

Remote Pc Setup Technician The technician will be assisting customers remotely with the setup of new PCs. All new setups will be WIN 11 operating systems. They will be walking them thru the setting ...

next page

Showing results 1-20

All JobsDesk JobsRemote Desk JobsRemote Desk Jobs in Minnesota

Remote Desk information

What is a remote desk?

A Remote Desk job refers to a position where employees perform their duties from a location outside the traditional office environment, typically from home or another remote location. These roles often involve using computers and internet-based tools to communicate, collaborate, and complete tasks. Remote Desk jobs can range across various industries, including customer service, IT support, administration, and more. This setup allows for greater flexibility, work-life balance, and the ability to work with teams across different geographical locations.

How does a remote desk role typically collaborate with other team members and departments?

In a Remote Desk position, collaboration is primarily facilitated through digital communication tools such as email, instant messaging, and video conferencing. Regular virtual meetings and project management platforms help ensure alignment and transparency across teams. Since you may not have face-to-face interactions, proactive communication and strong documentation are key to keeping projects on track and maintaining good working relationships with colleagues from various departments. Additionally, many organizations encourage remote desk employees to participate in virtual team-building activities to foster a sense of connection.

What are the key skills and qualifications needed to thrive as a remote desk specialist, and why are they important?

To thrive as a Remote Desktop Support Specialist, you need strong technical troubleshooting skills, a solid understanding of operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is crucial. Excellent communication, patience, and problem-solving abilities help you guide users and resolve issues efficiently. These skills ensure prompt, effective technical support and customer satisfaction, which are vital for minimizing downtime and maintaining business productivity.

What is the difference between Remote Desk vs Customer Support Specialist?

AspectRemote DeskCustomer Support Specialist
Required CredentialsBasic computer skills, sometimes certifications in specific softwareCustomer service training, communication skills, sometimes certifications in CRM tools
Work EnvironmentRemote, home-based setup with internet connectionRemote or in-office, often in call centers or customer service departments
Employer & Industry UsageTech companies, remote service providers, freelancing platformsRetail, telecom, tech companies, customer service centers

Remote Desk roles typically involve managing online tasks or customer inquiries remotely, often requiring basic technical skills. Customer Support Specialists focus on assisting customers via phone, chat, or email, emphasizing communication skills. While both roles can be remote, the Remote Desk role is broader, covering various online tasks, whereas Customer Support Specialists specifically handle customer interactions.

What are the most commonly searched types of Desk jobs in Minnesota?

The most popular types of Desk jobs in Minnesota are:

What are popular job titles related to Remote Desk jobs in Minnesota?

For Remote Desk jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Desk jobs in Minnesota look for?

The top searched job categories for Remote Desk jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Desk jobs?

Cities in Minnesota with the most Remote Desk job openings:

Remote Desk jobs near you
Infographic showing various Remote Desk job openings in Minnesota as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Help Desk Specialist

Collaboration.Ai

Minneapolis, MN • On-site, Remote

Full-time

Posted 7 days ago

Job description

Who We Are
Collaboration.Ai is a mission-focused, AI-powered software and services company based in Minnesota, with employees, partners, and customers around the world. We unite people, technology, and purpose to accelerate breakthroughs that transform industries, empower communities, and create a more sustainable future. We collaborate with organizations across the defense ecosystem, helping them navigate complex challenges and drive transformative change. To learn more about us, visit collaboration.ai.
Our product lineup:
  • NetworkOS: NetworkOS is an AI-powered platform that aligns people, purpose, ideas, and expertise in real-time, generating actionable insights to propel movements forward.
  • CrowdVector: CrowdVector is an integrated solution marketplace and innovation management platform that rapidly uncovers new ideas and advances breakthroughs to fuel movements.
About the Role
We're looking for a patient, detail-oriented full-time Help Desk Specialist to be the first point of contact for end users of our software and grow into leading our support function as it scales. You'll start hands-on: triaging and resolving 1st-level issues, routing what you can't fix to the right team, and building the self-service content that keeps repeat questions from piling up. This is a brand-new function at Collaboration.Ai, so you'll have real influence over how support is run as we grow it - the tools, the process, and the standards. Because much of our work touches government customers, this role also carries real responsibility for handling customer data and access carefully and securely.
This is a remote, work from home position. Preferred candidates are located in Eastern Standard Time.
What You'll Do
1st-Level Support
  • Provide 1st level support to end users of our software over the channels we agree on, mostly email.
  • Log, triage, and track issues in HubSpot, creating clear internal tickets so the right team picks them up quickly.
Ticketing, Tools & Workflow
  • Own day-to-day use of HubSpot for ticketing and customer email correspondence.
  • Create and track Jira tickets to hand off issues that need engineering, written clearly enough that engineering can act without a lot of back-and-forth.
  • Maintain our Confluence space as the source of truth for support process documentation.
Knowledge Base & Self-Service
  • Build and maintain self-service material for our help center: articles, FAQs, short how-to guides that cut repeat questions.
Cross-Functional Collaboration
  • Work with our product, engineering, and customer success teams to escalate what you can't resolve and feed back what customers keep asking about.
Security & Data Handling
  • Handle customer data and access carefully, following security and privacy practices appropriate to a government context.
Process & Function Building
  • Help define the support process itself as the function grows.
What We're Looking For
Required
  • 5-6 years in a help desk, IT support, or SaaS/technical support role.
  • U.S. citizenship required due to Federal Contract Requirements.
  • Familiarity with HubSpot (or a similar ticketing/CRM platform), Jira (or a similar engineering issue tracker), and Confluence (or a similar wiki/knowledge base tool).
  • Clear written and spoken English - able to explain a technical fix to a non-technical person without making them feel small.
  • Comfortable with ticketing systems and a habit of documenting as you go.
  • Based on the U.S. East Coast, able to work East Coast business hours.
  • Strong communication skills, adjusting tone to whoever you're helping.
  • Patience: repeat questions and frustrated users don't rattle you.
  • Problem-solving: you dig for the root cause instead of just closing the ticket.
  • Security awareness: you understand why careful handling of access and data matters, especially for government customers.
Preferred
  • Hands-on experience specifically with HubSpot Service Hub, Jira, or Confluence (rather than just equivalent tools).
  • Experience supporting software used by public-sector or government customers.
  • Familiarity with writing knowledge base or help center content.
What We Offer
  • The chance to shape a brand-new function from day one, with real influence over tools and process.
  • Work that matters. We build AI-powered solutions for defense, public sector, and regulated industries - SOC 2 and NIST compliance, FedRAMP readiness, and customers whose missions demand the most trustworthy software.
  • AI-native by default. We build with AI, not just for AI. Agentic coding tools (Claude Code/Codex/etc.), agent SDKs and harnesses, MCP servers, and Agent Skills standards are how we work daily. You'll push the boundaries of what AI tooling can do across the full stack.
  • Real ownership. High-autonomy culture. You'll own outcomes end-to-end - and your work will be seen, used, and valued.

Apply