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Remote Desk Jobs in Minnesota (NOW HIRING)

Expleo

Service Desk Support Analyst

Saint Paul, MN · Remote

$41 - $45/hr

Fully Remote (St. Paul, MN) Employment Type: Full-Time Are you passionate about technology and enjoy helping people solve technical challenges? Trissential is hiring a Service Desk Support Analyst to ...

Lumen Technologies

Account Manager II- Desk Based Sales

MN · Remote

$50K - $67K/yr

As a desk-based position, with limited field engagement, this role will target mostly new logo ... Benefits Bonus Structure #LI-Remote Requisition #: 342903 Life at Lumen Life at Lumen is human and ...

New

Danaher

Pricing Manager - Remote

Minneapolis, MN · On-site +1

... desk activities to enable profitable growth and reduce commercial risk. This role serves as a ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

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Remote Desk information

What is a remote desk?

A Remote Desk job refers to a position where employees perform their duties from a location outside the traditional office environment, typically from home or another remote location. These roles often involve using computers and internet-based tools to communicate, collaborate, and complete tasks. Remote Desk jobs can range across various industries, including customer service, IT support, administration, and more. This setup allows for greater flexibility, work-life balance, and the ability to work with teams across different geographical locations.

How does a remote desk role typically collaborate with other team members and departments?

In a Remote Desk position, collaboration is primarily facilitated through digital communication tools such as email, instant messaging, and video conferencing. Regular virtual meetings and project management platforms help ensure alignment and transparency across teams. Since you may not have face-to-face interactions, proactive communication and strong documentation are key to keeping projects on track and maintaining good working relationships with colleagues from various departments. Additionally, many organizations encourage remote desk employees to participate in virtual team-building activities to foster a sense of connection.

What is the difference between Remote Desk vs Customer Support Specialist?

AspectRemote DeskCustomer Support Specialist
Required CredentialsBasic computer skills, sometimes certifications in specific softwareCustomer service training, communication skills, sometimes certifications in CRM tools
Work EnvironmentRemote, home-based setup with internet connectionRemote or in-office, often in call centers or customer service departments
Employer & Industry UsageTech companies, remote service providers, freelancing platformsRetail, telecom, tech companies, customer service centers

Remote Desk roles typically involve managing online tasks or customer inquiries remotely, often requiring basic technical skills. Customer Support Specialists focus on assisting customers via phone, chat, or email, emphasizing communication skills. While both roles can be remote, the Remote Desk role is broader, covering various online tasks, whereas Customer Support Specialists specifically handle customer interactions.

What are the key skills and qualifications needed to thrive as a remote desk specialist, and why are they important?

To thrive as a Remote Desktop Support Specialist, you need strong technical troubleshooting skills, a solid understanding of operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is crucial. Excellent communication, patience, and problem-solving abilities help you guide users and resolve issues efficiently. These skills ensure prompt, effective technical support and customer satisfaction, which are vital for minimizing downtime and maintaining business productivity.
What are the most commonly searched types of Desk jobs in Minnesota? The most popular types of Desk jobs in Minnesota are:
What are popular job titles related to Remote Desk jobs in Minnesota? For Remote Desk jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Desk jobs in Minnesota look for? The top searched job categories for Remote Desk jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Desk jobs? Cities in Minnesota with the most Remote Desk job openings:
Remote Desk jobs near you
Infographic showing various Remote Desk job openings in Minnesota as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Service Desk Support Analyst

Expleo

Saint Paul, MN • Remote

$41 - $45/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Overview

Location: Fully Remote (St. Paul, MN)

Employment Type: Full-Time

Are you passionate about technology and enjoy helping people solve technical challenges? Trissential is hiring a Service Desk Support Analyst to join our client's team and provide exceptional technical support to end users. This is a fantastic opportunity to build your IT career, gain experience across a wide range of technologies, and make a direct impact on the employee experience through outstanding customer service.

What's In It for You?

  • Make an Impact Every Day - Be the first point of contact for users and help keep critical business operations running smoothly
  • Build Your IT Career - Gain hands-on experience supporting a diverse technology environment, including desktops, laptops, mobile devices, networking, and enterprise tools
  • Expand Your Technical Knowledge - Develop your troubleshooting, incident management, and customer support skills while working with experienced IT professionals
  • Collaborative Environment - Work alongside supportive teams dedicated to delivering excellent service and continuous improvement
  • Remote Flexibility - Enjoy the benefits of a fully remote role while contributing to a high-performing service desk operation
  • Professional Development - Strengthen your technical expertise and grow your career within a dynamic IT environment

Your Role & Responsibilities

  • Provide timely, professional, and consistent phone-based IT support to end users
  • Deliver a high-quality customer experience by resolving incidents and service requests efficiently
  • Meet established Real-Time Service Objectives (RSOs) and support performance goals
  • Document incidents, requests, troubleshooting activities, and resolutions accurately within service management tools
  • Respond to technical issues within defined service level expectations
  • Troubleshoot hardware, software, mobile device, and connectivity-related issues
  • Escalate incidents appropriately when advanced support is required
  • Maintain accurate and up-to-date knowledge base documentation
  • Follow security protocols and identity verification procedures when assisting users
  • Identify potential security concerns and escalate according to established processes
  • Participate in knowledge-sharing and knowledge-transfer activities to improve team effectiveness

Skills & Experience You Should Possess

  • Experience providing technical support, help desk support, service desk support, or customer-facing IT support
  • Strong understanding of computer hardware, software, and mobile device technologies
  • Knowledge of Windows, macOS, and mobile operating systems, including basic configuration and troubleshooting
  • Understanding of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN technologies
  • Familiarity with Active Directory, Group Policy, and endpoint security solutions
  • Ability to diagnose and resolve hardware, software, and connectivity issues effectively
  • Strong organizational skills with the ability to manage multiple support requests simultaneously
  • Excellent verbal and written communication skills with a customer-first mindset
  • Ability to identify recurring issues and contribute to root cause analysis and process improvements
  • Ability to adapt to changing technologies, priorities, and business needs

Bonus Points If You Have

  • Experience working in a high-volume Service Desk or Help Desk environment
  • Exposure to ITIL best practices, including incident, problem, and asset management processes
  • Experience using ticketing or IT service management platforms
  • Familiarity with endpoint management and security administration tools
  • Experience supporting remote users and distributed workforces
  • Industry certifications such as CompTIA A+, Network+, ITIL Foundation, or similar

Education & Certifications You Need

  • High School Diploma or GED with four (4) years of technical support experience
  • Associate degree may substitute for two (2) years of experience
  • Bachelor's degree may substitute for four (4) years of experience
  • Relevant technical certifications are highly desirable and may strengthen your application

What We Offer

At Trissential, we value collaboration, service excellence, and continuous learning. By joining our client's team, you'll have the opportunity to support end users in a fast-paced environment while building valuable technical and professional skills.

  • Competitive Compensation - You choose the model that works best for you, both with company-sponsored benefits! $67,000-$73,000 annually or $41-$45 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
  • Comprehensive Benefits for you and your dependents - Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching
  • Paid Holidays and Paid Time Off
  • Career Development and Advancement - Expleo is a global company in 29 Countries worldwide with a high focus on development
  • Strong Team Culture - Collaborate with experienced professionals who value precision, performance, and teamwork

Please note: This role is only open to candidates who are authorized to work in the United States

Ready to be part of something exciting? Apply today and take the next step in your IT career as a Service Desk Support Analyst with Trissential!

Employment Type: OTHER

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