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Remote Desk Jobs in Minnesota (NOW HIRING)

Danaher

Pricing Manager - Remote

Minneapolis, MN · On-site +1

... desk activities to enable profitable growth and reduce commercial risk. This role serves as a ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

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Remote Desk information

What is a remote desk?

A Remote Desk job refers to a position where employees perform their duties from a location outside the traditional office environment, typically from home or another remote location. These roles often involve using computers and internet-based tools to communicate, collaborate, and complete tasks. Remote Desk jobs can range across various industries, including customer service, IT support, administration, and more. This setup allows for greater flexibility, work-life balance, and the ability to work with teams across different geographical locations.

How does a remote desk role typically collaborate with other team members and departments?

In a Remote Desk position, collaboration is primarily facilitated through digital communication tools such as email, instant messaging, and video conferencing. Regular virtual meetings and project management platforms help ensure alignment and transparency across teams. Since you may not have face-to-face interactions, proactive communication and strong documentation are key to keeping projects on track and maintaining good working relationships with colleagues from various departments. Additionally, many organizations encourage remote desk employees to participate in virtual team-building activities to foster a sense of connection.

What are the key skills and qualifications needed to thrive as a remote desk specialist, and why are they important?

To thrive as a Remote Desktop Support Specialist, you need strong technical troubleshooting skills, a solid understanding of operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is crucial. Excellent communication, patience, and problem-solving abilities help you guide users and resolve issues efficiently. These skills ensure prompt, effective technical support and customer satisfaction, which are vital for minimizing downtime and maintaining business productivity.

What is the difference between Remote Desk vs Customer Support Specialist?

AspectRemote DeskCustomer Support Specialist
Required CredentialsBasic computer skills, sometimes certifications in specific softwareCustomer service training, communication skills, sometimes certifications in CRM tools
Work EnvironmentRemote, home-based setup with internet connectionRemote or in-office, often in call centers or customer service departments
Employer & Industry UsageTech companies, remote service providers, freelancing platformsRetail, telecom, tech companies, customer service centers

Remote Desk roles typically involve managing online tasks or customer inquiries remotely, often requiring basic technical skills. Customer Support Specialists focus on assisting customers via phone, chat, or email, emphasizing communication skills. While both roles can be remote, the Remote Desk role is broader, covering various online tasks, whereas Customer Support Specialists specifically handle customer interactions.

What are the most commonly searched types of Desk jobs in Minnesota?

The most popular types of Desk jobs in Minnesota are:

What job categories do people searching Remote Desk jobs in Minnesota look for?

The top searched job categories for Remote Desk jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Desk jobs?

Cities in Minnesota with the most Remote Desk job openings:

Remote Desk jobs near you
Infographic showing various Remote Desk job openings in Minnesota as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Copier Support Desk Technician

Marco Technologies LLC

Minnetonka, MN • Remote

$19.10 - $27.70/hr

Full-time

Re-posted 21 days ago

Marco Technologies rating

7.3

Company rating: 7.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

115th of 225 rated it services

Job description

The Copier Support Desk Technician I is responsible for providing quality services and solutions to our clients while
maintaining a high level of client satisfaction. You will provide first level remote technical support for copiers, printers,
multifunction devices, and related software and solutions, using technical skills to troubleshoot and resolve service issues
while ensuring a high level of customer satisfaction.
ESSENTIAL FUNCTIONS:

  • Provide remote technical support to diagnose and resolve copier, printer, and multifunction device issues.
  • Troubleshoot and resolve issues related to hardware, software, and network connectivity problems remotely.
  • Assist with remote installation, configuration, and software updates of copiers and related equipment.
  • Collaborate with onsite service technicians and escalate issues to higher level techs as needed.
  • Maintain detailed records of support interactions, solutions, and outcomes.
  • Stay updated on latest copier and IT technologies to enhance remote troubleshooting skills.
  • Deliver exceptional customer service and ensure client satisfaction throughout the support process.
  • Communicate with customers in a prompt and accurate manner via phone and email.
  • Accurately maintain documentation and comply with service administrative procedures in a timely basis to include
    time entry.
  • Attend required company and department meetings.
  • Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
  • Perform other related duties as assigned.

QUALIFICATIONS:

  • High school diploma and two years of relevant experience; or equivalent combination of education and experience.
  • Previous experience repairing and troubleshooting printers, copiers, and MFPs preferred.

REQUIRED SKILLS:

  • Proficiency with business collaboration tools including MS Office suite, Outlook, and company specific applications.
  • Solid technical troubleshooting and problem-solving skills.
  • Knowledge of copier and printer functionality, components, and common issues.
  • Familiarity with various copier brands and models.
  • Excellent communication skills for providing clear instructions and guidance remotely.
  • Strong customer service abilities and telephone skills.
  • Ability to work independently and manage time effectively.
  • Basic understanding of network protocols and configurations.
  • Ability to work in a fast-paced, client-oriented team.
  • Ability to meet standards of productivity, accountability, documentation, and customer service

Pay Range:$19.10 - $27.70 hourly

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