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Remote Customer Success Jobs in Bothell, WA (NOW HIRING)

F5

Customer Success Manager III

Seattle, WA · Remote

Position Summary Customer Success is integral to our long-term success as a company. Our Customer Success Managers (CSMs) are trusted advisors, guiding customers from the point of sale through ...

Zenoti

Director- Customer Success (SaaS )

Seattle, WA · Remote

Enterprise Customer Success Senior Manager (SaaS Customer Success) Seattle, Washington, United States What you'll do  We are looking for a motivated and curious professional to manage a portfolio ...

Zenoti

Lead Customer Success Manager

Seattle, WA · Remote

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...

Zenoti

Lead Customer Success Manager

Seattle, WA · Remote

Role Overview As a  Customer Success Manager (CSM)  at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner ...

Zenoti

Vice President - Customer Success

Seattle, WA · Remote

$180K - $250K/yr

Vice President - Customer Success Seattle, Washington, United States Zenoti provides an all-in-one ... Experience in working with remote teams effectively * Ability to work in a fast paced, ever ...

Dura Digital

VP, Delivery & Customer Success

Seattle, WA · Remote

$157.70K - $202.10K/yr

The VP, Delivery & Customer Success plays a critical leadership role in fulfilling this mission ... Experience leading remote, dual-shore, or global delivery teams. * A genuine alignment with Dura ...

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All JobsRemote Customer Success JobsRemote Customer Success Jobs in Bothell, WA

Remote Customer Success information

See Bothell, WA salary details

$36.3K

$92.9K

$156.5K

How much do remote customer success jobs pay per year?

As of May 29, 2026, the average yearly pay for remote customer success in Bothell, WA is $92,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $110,700.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.
More about Remote Customer Success jobs
What are the most commonly searched types of Customer Success jobs in Bothell, WA? The most popular types of Customer Success jobs in Bothell, WA are:
What are popular job titles related to Remote Customer Success jobs in Bothell, WA? For Remote Customer Success jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Bothell, WA look for? The top searched job categories for Remote Customer Success jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Remote Customer Success jobs? Cities near Bothell, WA with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Bothell, WA as of May 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $92,856 per year, or $44.6 per hour.
Customer Success Representative

Customer Success Representative

Targeted Talent

Seattle, WA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

What you'll do

  • Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
  • Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
  • Advise customers on solution features, configuration options, and system processes and procedures
  • Configure and customize new customer instances, as well as understand and configure interfaces to third-party applications
  • Manage changes to requested solutions, including following the documented change request process for scope and billing management
  • Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
  • Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
  • Provide proactive outreach at all stages of the customer lifecycle
  • Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
  • Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
  • Participate in customer support standby rotations when the regular support team is unavailable
  • Assist, if requested, in the sales process, providing technical sales support

Skills you'll need

  • Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
  • One or more years of experience managing software implementation projects
  • Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
  • Excellent communication and presentation skills
  • Must be personable and enjoy working with people in an entirely customer-facing role
  • Knowledge of project management/delivery methods and tools
  • Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
  • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
  • Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
  • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
  • Working knowledge of Scrum and other Agile methodologies
  • Bonus: previous experience with programming, or ability to write simple database queries and scripts
  • Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
  • Experience in the Workforce Management domain preferred
  • Experience with Salesforce (or other CRM) desired
  • Ability to travel (job requires up to 30% travel)
  • Comfortable working as needed in a remote environment with video-conferencing tools

What you'll get

  • Competitive wages
  • ESPO (employee stock option program)
  • Medical/dental vision coverage
  • 401(k)
  • Flexible PTO and 10 paid holidays per year
  • Career advancement opportunities
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About Targeted Talent

Sourced by ZipRecruiter

Your single source for HR professional services, we offer job seekers specialized employment services, spanning contract, permanent positions, and project solutions for highly specialized and managerial level talent needs. Our team of specialized recruiters and consultants abilities extend far beyond resume or career counseling. With hundreds of collaborators strategically located throughout the country, our organization possess the local market knowledge and industry relationships that make successful geography-specific reach possible.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Vancouver, BC, CA

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