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Remote Customer Success Jobs in Bothell, WA (NOW HIRING)

SpaceX

Business Analyst (Customer Success)

Redmond, WA · On-site +1

$100K - $140K/yr

BUSINESS ANALYST (CUSTOMER SUCCESS) Starlink, our revolutionary satellite constellation, delivers low-latency broadband internet worldwide, connecting consumers in remote and underserved areas. This ...

Dura Digital

VP, Delivery & Customer Success

Seattle, WA · Remote

$157K - $202K/yr

The VP, Delivery & Customer Success plays a critical leadership role in fulfilling this mission ... Experience leading remote, dual-shore, or global delivery teams. * A genuine alignment with Dura ...

Nexora Talent

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

SpaceX

Sr. Business Analyst (Customer Success)

Redmond, WA · On-site +1

$120K - $175K/yr

SR. BUSINESS ANALYST (CUSTOMER SUCCESS) Starlink, our revolutionary satellite constellation, delivers low-latency broadband internet worldwide, connecting consumers in remote and underserved areas.

Truveta

Partner Research & Success Manager

Seattle, WA · On-site +1

... LI-remote Who We Need Truveta is rapidly building a talented and diverse team to tackle complex ... This includes new customer onboarding, ongoing customer education and training, conducting simple ...

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Showing results 21-40

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Bothell, WA

Remote Customer Success information

See Bothell, WA salary details

$36.3K

$92.9K

$156.5K

How much do remote customer success jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote customer success in Bothell, WA is $92,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $110,700.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Bothell, WA?

The most popular types of Customer Success jobs in Bothell, WA are:

What job categories do people searching Remote Customer Success jobs in Bothell, WA look for?

The top searched job categories for Remote Customer Success jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Remote Customer Success jobs?

Cities near Bothell, WA with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Bothell, WA as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $92,856 per year, or $44.6 per hour.

Principal Customer Success Manager - Enterprise Global (West)

Smartsheet

Bellevue, WA • On-site, Remote

Full-time

Re-posted 7 days ago

Smartsheet rating

8.6

Company rating: 8.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

69th of 245 rated software companies

Job description

Smartsheet is seeking a Principal Customer Success Manager who will focus on building high-value, strategic relationships with large, global customers. The role requires extensive experience in SaaS Customer Success, strong business acumen and exceptional communication skills.  

The Principal Customer Success Manager is expected to provide thought leadership and mentorship, as well as lead and/or contribute to special programs and projects (minimum of 10% per working week).  For the right candidate, this is a career-defining opportunity to join the market leader in Collaborative Work Management (CWM) and help influence the future of Customer Success as a vocation.

This role reports to a Sr. Manager of Sr. Customer Success and has flexibility to work remotely from the West Coast.

You Will:

  • Manage a diverse book of business at scale, with a focus and engagement, enablement and adoption.
  • Understand your customer's business model, go to market strategy and organizational structure.
  • Create and execute internal territory engagement plans and/or external joint customer enablement plans that focus on tailored, customer-specific strategy, proactive risk mitigation, value realization and expansion.
  • Use data to gain insights, provide guidance, increase customer adoption and identify opportunities for expansion.
  • Lead or influence renewals, partnering with internal teams to form a cohesive approach to mitigate churn and support expansion.
  • Positively impact revenue via early risk identification and mitigation strategies while also coaching customers to develop or enhance solutions that translate into expansion opportunities.
  • Support and/or lead high-impact Quarterly Business Reviews (QBRs) and/or Executive Business Reviews (EBRs) to showcase value, review progress against goals, and align on future strategy.
  • Serve as a Core Platform and Premium Application Subject Matter Expert (SME), mastering best practice and enablement strategies to drive customer product adoption.
  • Serve as a thought leader, advising customers on industry best practices and how to solve complex business problems with the platform.
  • Effectively partner with cross-functional teams (e.g. Sales, Training, Product, Professional Services, etc.) by developing strong relationships and coordinating efforts to present a unified, cohesive and elite customer experience.
  • Provide customer insight to internal teams like Product Management, Marketing, and Sales to inform innovation and improvement.
  • Meet or exceed all performance targets.
  • Perform other duties as assigned.

You Have:

  • 10+ years of Customer Success or Account Management experience, preferably with SaaS model.
  • A Bachelor's degree in a relevant field or equivalent experience is preferred.
  • The ability to operate with nearly full autonomy and very limited oversight.
  • A proven track record of leading cross-departmental initiatives and delivering outcomes.
  • A history of building successful relationships with VP and C-Level contacts.
  • Experience maintaining outcome-based relationships with a diverse customer account base.
  • Deep Customer Success and Smartsheet subject matter expertise.
  • A proven track record of mentoring peers.
  • Up-to-date Smartsheet Certifications (Core Product, System Administrator, Project Management, Control Center Lead, Control Center Blueprint Builder) or the ability to obtain within 6 months.
  • Willingness to travel periodically based on customer and business need.

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