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Remote Customer Success Director Jobs (NOW HIRING)

Vee Technologies

Client Success Director-Remote

$150K - $200K/yr

The Client Success Director plays an important role within a high-performing, fast-paced sales ... Implement sales processes, tools, and CRM best practices to improve efficiency and transparency ...

Jobgether

This is a full-time, remote opportunity for a customer-focused professional to manage and grow a ... Contribute feedback to the Customer Success Director to improve success playbooks, health scoring ...

Care ATC Inc

Client Success Director

Tulsa, OK · On-site +1

Full-Time | Remote | Employer-Sponsored Healthcare | $135,000-$155,000 + Annual Bonus | Candidates ... Experience in client success, account management, or customer service. * Strong business acumen ...

Jaggaer

Partner Success Director

Durham, NC · On-site +1

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ... For more information, visit www.jaggaer.com The Partner Success Director is responsible for driving ...

Prudentia Sciences

Director, Customer Success

The Opportunity We're looking for a Director of Customer Success to manage and scale a portfolio of strategic biopharma accounts. You'll own commercial outcomes for Top 25 biopharma customers ...

-ASG-

Director of Customer Success

OR · On-site +1

$145K - $165K/yr

Visual Matrix is looking for a Director of Customer Success to build and lead our Customer Success ... Location Remote, United States.

proteanTecs

Director, Customer Success

Santa Clara, CA · On-site +1

We are looking for a Director of Customer Success who combines deep semiconductor expertise with the ability to build trusted, long-term relationships with companies. The ideal candidate is someone ...

Sophos

Director, Enterprise Customer Success

$146K - $244K/yr

Role Summary Reporting directly to the VP, Customer Success, the Director, Enterprise Customer ... While we are a remote first organization, applicants must have legal authorization to work in the ...

LAZ Learning A-Z

Director, VSL Customer Success

US, Remote. Candidate must work and reside within the US. Job Overview: Voyager Sopris Learning is seeking a strategic and results-oriented Director of Customer Success to drive the strategy and ...

Jobgether

Our partner is looking for a Director of Customer Success based in Netherlands. This is a high ... Fully remote work environment. * Schedule must accommodate US East Coast working hours. How ...

NRC Health

Director, Customer Success

Lincoln, NE · On-site +1

$120K - $162K/yr

What you will do As a Director, Customer Success, you will lead a team of Customer Success Managers and Account Coordinators to provide exceptional customer service with high quality delivery, which ...

Instacart

Director of Customer Success

OR · On-site +1

We're seeking a Director, Customer Success to lead the commercial Retailer Success organization ... The role reports to the Senior Director, Enterprise Delivery and Growth, and is remote across the ...

BEHAVIORALLY INC

Director, Customer Success

Skokie, IL · Remote

$100K - $130K/yr

Director of Customer Success Why This Role is Exciting At Behaviorally, you'll do more than lead projects--you'll shape client strategies and drive growth. As a team leader, you'll set the vision for ...

Instacart

Director of Customer Success

We're seeking a Director, Customer Success to lead the commercial Retailer Success organization ... The role reports to the Senior Director, Enterprise Delivery and Growth, and is remote across the ...

EDB

Principal Customer Success Manager

As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer ... Direct experience working with globally distributed and remote customer and internal teams

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Remote Customer Success Director information

See salary details

$38.5K

$121.4K

$179K

How much do remote customer success director jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote customer success director in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What is a remote customer success director?

A Remote Customer Success Director is a senior professional responsible for overseeing customer success initiatives while working remotely. They lead teams that ensure customers achieve their desired outcomes using a company's products or services. Their responsibilities include developing customer success strategies, managing key client relationships, and driving retention and growth. By working remotely, they utilize digital tools to communicate with both clients and internal teams across various locations.

How does a remote customer success director effectively lead and support a distributed customer success team?

As a Remote Customer Success Director, you'll need to leverage strong communication and leadership skills to manage a geographically dispersed team. This often involves setting clear expectations, utilizing collaboration tools (like Slack, Zoom, or project management software), and establishing regular check-ins to maintain alignment and morale. You'll also be responsible for mentoring team members, aligning customer success strategies with organizational goals, and ensuring that both customers and team members feel supported despite the remote environment. Successful directors foster a culture of accountability and open communication to overcome the unique challenges of remote work.

What are the key skills and qualifications needed to thrive as a remote customer success director, and why are they important?

To thrive as a Remote Customer Success Director, you need a deep understanding of customer relationship management, business strategy, and data-driven decision-making, often backed by a degree in business or a related field and significant experience in customer-facing leadership roles. Proficiency with CRM platforms like Salesforce, customer success tools such as Gainsight, and project management systems is commonly required. Exceptional communication, leadership, and problem-solving skills help build trust with clients and inspire remote teams. These abilities are crucial for driving customer retention, maximizing satisfaction, and ensuring alignment between client goals and company objectives in a virtual environment.

What is the difference between Remote Customer Success Director vs Remote Customer Success Manager?

AspectRemote Customer Success DirectorRemote Customer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentStrategic leadership, overseeing teams, and high-level client relationshipsDay-to-day client interactions, onboarding, and account management
Employer & Industry UsageUsed in larger organizations with multiple teams, focusing on strategy and growthCommon in mid-sized companies, focusing on client retention and satisfaction

The Remote Customer Success Director focuses on strategic leadership and team management, while the Remote Customer Success Manager handles direct client interactions and account support. Both roles require customer success experience, but differ in scope and responsibilities.

More about Remote Customer Success Director jobs

What cities are hiring for Remote Customer Success Director jobs?

Cities with the most Remote Customer Success Director job openings:

What are the most commonly searched types of Remote Customer Success jobs?

The most popular types of Remote Customer Success jobs are:

What states have the most Remote Customer Success Director jobs?

States with the most job openings for Remote Customer Success Director jobs include:

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The top searched job categories for Remote Customer Success Director jobs are:

Remote Customer Success Director jobs near you
Infographic showing various Remote Customer Success Director job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Client Success Director-Remote

Vee Technologies

Remote

$150K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Vee Healthtek, Inc. is one of the fastest growing companies in America offering outsourced services to the healthcare market in the US. The Client Success Director plays an important role within a high-performing, fast-paced sales organization. The primary purpose of this role is to sell BPO services to established healthcare Provider clients.
The Client Success Director is an executive responsible for driving new business growth and expanding market share within our existing client base. This role focuses on expanding VHT's services within new clients, developing strategic and tech-enabled solutions/services, and delivering revenue targets. The Client Success Director will define and execute sales strategies, generate individual sales pipeline, and ensure alignment with operational capabilities to deliver sustainable growth throughout our existing client base.
Key Responsibilities
Sales Strategy & Execution
  • Develop and execute a comprehensive sales strategy to drive new services within our existing clients.
  • Establish annual and multi-year revenue targets and ensure achievement through disciplined pipeline management
  • Identify target services, verticals, and service offerings to maximize growth opportunities
  • Monitor market trends, competitive landscape, and payer dynamics to inform strategy

Business Development & Client Acquisition
  • Lead enterprise-level Client Success efforts, including large, complex RCM modular and end to end services outsourcing
  • Develop and maintain executive relationships with key decision-makers (CFOs, Revenue Cycle Leaders, CEOs) within our client base
  • Oversee the full sales lifecycle from generating opportunities through new Statement of Work (SOW) execution
  • Partner with marketing to drive demand generation and brand positioning

Pipeline & Forecast Management
  • Maintain a robust, accurate sales pipeline with visibility into short and long-term opportunities
  • Drive forecasting accuracy and reporting to executive leadership
  • Implement sales processes, tools, and CRM best practices to improve efficiency and transparency

Cross-Functional Collaboration
  • Partner with Client Delivery and Implementation teams to ensure seamless handoff and new SOW services
  • Align sales commitments with operational capabilities and service delivery models
  • Collaborate with Finance and Legal on pricing strategy, contract structuring, and risk mitigation

Financial Accountability
  • Own and deliver on revenue growth targets, bookings, and profitability goals
  • Develop pricing strategies that balance competitiveness with margin objectives
  • Achieve sales performance metrics and adjust strategy as needed

Qualifications
Education & Experience
  • Bachelor's degree required; Master's degree (MBA, MHA, or related field) preferred
  • Must have 10+ years of sales and business development experience within healthcare including RCM services
  • Proven track record of closing large, complex deals (multi-million dollar contracts)
  • Experience selling to hospitals, health systems, and physician organizations

Skills & Competencies
  • Deep understanding of end-to-end revenue cycle operations and outsourcing models
  • Strong executive presence with the ability to influence C-level stakeholders
  • Demonstrated ability to build and scale high-performing sales organizations
  • Strategic thinker with strong analytical and problem-solving skills
  • Expertise in consultative and solution-based selling approaches
  • Strong financial and commercial acumen

Key Performance Indicators (KPIs)
  • New business revenue and bookings
  • Pipeline growth and conversion rates
  • Average deal size and sales cycle length
  • Market share growth within target segments
  • Sales quota attainment and productivity

Work Environment & Travel
  • Remote or hybrid work environment
  • Travel required (30-50%) for sales activities, client meetings, conferences, and industry events.

Salary:
  • $150k-$200k depending on experience + Commissions + Discretionary Annual Increases

Benefits:
  • Medical, Dental, Vision, 1st of the month following 30-days worked
  • 401k Match after 6-months
  • PTO plus Paid Holidays
  • Volunteer Days Off, Tuition Reimbursement and Matching Gift Donations

Apply