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Night Shift Remote Customer Success Jobs (NOW HIRING)

VODA.ai

Customer Success Manager

Boston, MA · Remote

VODA.ai is seeking a full-time, remote Customer Success Manager. As part of the team, you will be responsible for driving customer adoption, retention, renewals, and long-term success across a ...

EDB

Principal Customer Success Manager

You will develop, prioritize, and execute customer success plans to nurture and guide your ... Direct experience working with globally distributed and remote customer and internal teams

CINC Systems

Customer Success Manager (Remote)

Customer Success Manager Location: Remote Position Department: Customer Success Reports To: Director, Customer Success Job Summary: As a Customer Success Manager at CINC you are accountable for ...

CINC Systems

Customer Success Manager (Remote)

Customer Success Manager Location:  Remote Position Department:  Customer Success Reports To:  Director, Customer Success Job Summary: As a Customer Success Manager at CINC you are accountable ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

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All JobsCustomer Success JobsNight Shift Remote Customer Success Jobs

Night Shift Remote Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do night shift remote customer success jobs pay per year?

As of Jul 19, 2026, the average yearly pay for night shift remote customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Night Shift Remote Customer Success vs Night Shift Remote Technical Support?

AspectNight Shift Remote Customer SuccessNight Shift Remote Technical Support
Required CredentialsCustomer service experience, CRM familiarity, sometimes certifications in customer successTechnical certifications, troubleshooting skills, IT or product-specific certifications
Work EnvironmentRemote, customer-facing, communication-focusedRemote, technical troubleshooting, problem-solving
Employer & Industry UsageTech companies, SaaS providers, e-commerceIT firms, software companies, hardware providers
Common Search & ComparisonCustomer success roles, client managementTechnical support roles, troubleshooting jobs

Night Shift Remote Customer Success focuses on maintaining client relationships, onboarding, and ensuring customer satisfaction, often requiring communication and CRM skills. In contrast, Night Shift Remote Technical Support emphasizes resolving technical issues, troubleshooting, and technical knowledge. Both roles are remote, but they serve different functions within the customer service and technical support spectrum.

More about Night Shift Remote Customer Success jobs
What cities are hiring for Night Shift Remote Customer Success jobs? Cities with the most Night Shift Remote Customer Success job openings:
What states have the most Night Shift Remote Customer Success jobs? States with the most job openings for Night Shift Remote Customer Success jobs include:
What job categories do people searching Night Shift Remote Customer Success jobs look for? The top searched job categories for Night Shift Remote Customer Success jobs are:
Night Shift Remote Customer Success jobs near you
Infographic showing various Night Shift Remote Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Remote Customer Success Specialist

Remote Customer Success Specialist

Think Academy US

San Jose, CA • Remote

$20 - $25/hr

Full-time, Other

Re-posted 27 days ago

Job description

Job Title: Customer Success Specialist

Location: Remote

Job type: Full-time Contractor

Pay Range: $20-25/hour

Mandarin Speaking and writing is required for this position

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting student's learning experiences, takes full ownership of user experience, learns quickly, can handle complex situations, and consistently delivers a high standard of service.

This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.

What You Will Do:

  • Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
  • Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication.
  • Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved.
  • Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.
  • Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
  • Maintain a high standard of service quality, empathy, and professionalism in every interaction.
  • Contribute to customer success initiatives, operational improvements, and user-experience optimization projects.

Work Hours:

  • Day shift:
    • Mon-Fri: 10am-7pm
    • Sat-Sun:8:30am-5:30pm
  • Night shift: 3pm-12am
  • Candidates who are available Fri-Sun will be given priority

How You can be Qualified:

  • Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
  • Fast learner with the ability to understand complex processes, policies, and product details.
  • Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
  • Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
  • Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
  • Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
  • Tech-savvy and comfortable using multiple communication tools and internal systems.
  • Excellent verbal and written communication skills
  • Fluency in Mandarin is required; proficiency in English communication is essential.

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.