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Remote Customer Feedback Jobs (NOW HIRING)

Convoso

[Remote] Customer Success Manager

$75K - $90K/yr

[Remote] Customer Success Manager Woodland Hills, CA Convoso is a leading AI-powered contact center ... Serve as the voice of the customer internally, contributing to product feedback and continuous ...

Pavago

Senior Customer Service Lead & Trainer

If you've led remote teams, built training systems, and improved performance - this role is built ... Provide structured coaching and feedback * Handle escalations and complex customer issues * Drive ...

Henkel AG & Co. KGaA

Leverage customer feedback to drive optimization in customer service and identify new business ... Drive customer experience by optimizing automated customer interactions and enhancing remote ...

Convoso

[Remote] Customer Success Manager

Convoso currently employs remote team members in several U.S. states, including AL, AZ, CA, CO, CT ... Serve as the voice of the customer internally, contributing to product feedback and continuous ...

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How much do remote customer feedback jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for remote customer feedback in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Feedback vs Remote Customer Service Representative?

AspectRemote Customer FeedbackRemote Customer Service Representative
Primary RoleCollects and analyzes customer feedback to improve products/servicesHandles customer inquiries, resolves issues, and provides support
Required SkillsCommunication, data analysis, feedback collection toolsCommunication, problem-solving, product knowledge
Work EnvironmentRemote, often flexible hours, focused on feedback platformsRemote, customer interaction via chat, email, or phone
Common CertificationsCustomer experience, survey tools, data analysisCustomer service, communication skills

While both roles are remote and involve customer interaction, Remote Customer Feedback focuses on gathering and analyzing customer opinions to inform business decisions. In contrast, Remote Customer Service Representatives directly assist customers with issues, providing support and solutions. Both roles require strong communication skills, but their core responsibilities differ significantly.

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Remote Customer Feedback jobs near you

Principle Application Engineer Metal Can Packaging

Henkel AG & Co. KGaA

Warren, MI • Remote

Other

Posted 11 days ago

Job description

At Henkel, you'll be part of an organization that's shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil, 'all, Loctite, Snuggle, and Schwarzkopf and our cutting-edge technologies, you'll have countless opportunities to explore new paths and grow.  
This position is with our Adhesive Technologies business unit - where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.  
Dare to learn new skills, advance in your career and make an impact at Henkel.  
What youll do
  • Responsible for product recommendations, customized product solutions, new product trials, training and troubleshooting for customers.  Consult with customers on solutions generating value for their use cases.
  • Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
  • Work with application equipment to provide solutions to enhance customer can making related processes
  • Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
  • Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS/CAPRIS)
  • Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
  • Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
  • May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
  • Responsible for products application / technical training and coaching of field sales forces and customers
  • Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members
  • Promote internally SBU innovations and best learnings cross accounts

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