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Remote Customer Feedback Jobs (NOW HIRING)

Pavago

Senior Customer Service Lead & Trainer

If you've led remote teams, built training systems, and improved performance - this role is built ... Provide structured coaching and feedback * Handle escalations and complex customer issues * Drive ...

Henkel AG & Co. KGaA

$19.25 - $26.25/hr

Leverage customer feedback to drive optimization in customer service and identify new business ... Drive customer experience by optimizing automated customer interactions and enhancing remote ...

Henkel AG & Co. KGaA

Field Technician

Elk Grove Village, IL · Remote

$19.50 - $26.50/hr

Leverage customer feedback to drive optimization in customer service and identify new business ... Drive customer experience by optimizing automated customer interactions and enhancing remote ...

WebstaurantStore

Remote Customer Solutions Specialist

Lititz, PA · Remote

$25.70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Continuous learning through regular feedback, coaching and collaboration opportunities * Adapting ... A resume that is catered to the Remote Customer Solutions Specialist position If selected to ...

Convoso

[Remote] Customer Success Manager

$75K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

[Remote] Customer Success Manager Woodland Hills, CA Convoso is a leading AI-powered contact center ... Serve as the voice of the customer internally, contributing to product feedback and continuous ...

Convoso

[Remote] Customer Success Manager

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Convoso currently employs remote team members in several U.S. states, including AL, AZ, CA, CO, CT ... Serve as the voice of the customer internally, contributing to product feedback and continuous ...

Convoso

[Remote] Customer Success Manager

Los Angeles, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Convoso currently employs remote team members in several U.S. states, including AL, AZ, CA, CO, CT ... Serve as the voice of the customer internally, contributing to product feedback and continuous ...

LifeMD

Director of Customer Experience

Manhattan, NY · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsibilities Remote Contact Center Leadership * Lead, scale, and continuously optimize a remote ... on customer feedback and drive operational improvements * Build and maintain dashboards and ...

Kobie Marketing

Remote Customer Service Representative

$16.50 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Adhere to company policies, workflows, and procedures while providing feedback to enhance customer ... Completion of a 6-week remote Training Program with full attendance and engagement. * Strong ...

Kobie Marketing

Remote Customer Service Representative

Atlanta, GA · Remote

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Adhere to company policies, workflows, and procedures while providing feedback to enhance customer ... Completion of a 6-week remote Training Program with full attendance and engagement. * Strong ...

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Remote Customer Feedback information

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How much do remote customer feedback jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote customer feedback in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Feedback vs Remote Customer Service Representative?

AspectRemote Customer FeedbackRemote Customer Service Representative
Primary RoleCollects and analyzes customer feedback to improve products/servicesHandles customer inquiries, resolves issues, and provides support
Required SkillsCommunication, data analysis, feedback collection toolsCommunication, problem-solving, product knowledge
Work EnvironmentRemote, often flexible hours, focused on feedback platformsRemote, customer interaction via chat, email, or phone
Common CertificationsCustomer experience, survey tools, data analysisCustomer service, communication skills

While both roles are remote and involve customer interaction, Remote Customer Feedback focuses on gathering and analyzing customer opinions to inform business decisions. In contrast, Remote Customer Service Representatives directly assist customers with issues, providing support and solutions. Both roles require strong communication skills, but their core responsibilities differ significantly.

More about Remote Customer Feedback jobs
What cities are hiring for Remote Customer Feedback jobs? Cities with the most Remote Customer Feedback job openings:
What are the most commonly searched types of Customer Feedback jobs? The most popular types of Customer Feedback jobs are:
What states have the most Remote Customer Feedback jobs? States with the most job openings for Remote Customer Feedback jobs include:
What job categories do people searching Remote Customer Feedback jobs look for? The top searched job categories for Remote Customer Feedback jobs are:
Remote Customer Feedback jobs near you
Infographic showing various Remote Customer Feedback job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Senior Customer Service Lead & Trainer

Pavago

Remote

Full-time

Re-posted 17 days ago

Job description

Senior Customer Service Lead & Trainer (Team Leadership, QA & Training) - Remote EST
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (EST)
About the Role
We're hiring a Senior Customer Service Lead & Trainer to lead, coach, and scale a remote customer service team supporting U.S.-based customers.
This is not just a supervisory role - you will own team performance, training systems, and service quality.
You'll be responsible for turning a group of agents into a high-performing, consistent, and accountable team.
If you've led remote teams, built training systems, and improved performance - this role is built for you.
What You'll Own
Team Leadership & Performance Management (Core Responsibility)
  • Lead and manage offshore customer service agents
  • Monitor team KPIs and daily performance
  • Provide structured coaching and feedback
  • Handle escalations and complex customer issues
  • Drive accountability and performance improvement

Training & Onboarding (Critical)
  • Own onboarding process for all new hires
  • Develop and maintain:
    • Training materials
    • SOPs
    • Call scripts
  • Conduct:
    • Call reviews
    • Quality audits
    • Coaching sessions
  • Ensure new hires ramp quickly and effectively

Quality Assurance & Customer Experience
  • Maintain high standards across:
    • Phone support
    • Email/chat channels
  • Ensure consistency in tone, accuracy, and service quality
  • Improve CSAT and customer experience outcomes
  • Standardize service delivery across the team

Operations & Process Improvement
  • Identify gaps in workflows and customer experience
  • Work cross-functionally to improve systems and processes
  • Reduce escalations through better training and systems
  • Build scalable support processes

Tools, Reporting & Documentation
  • Use customer service platforms and VOIP systems
  • Track and report on:
    • CSAT
    • Response times
    • Resolution rates
    • Agent productivity
  • Ensure accurate documentation and SOP adherence

What Makes You a Strong Fit
  • You are a leader first, not just a manager
  • You know how to coach and improve people
  • You care deeply about customer experience and quality
  • You are structured, organized, and process-driven
  • You stay calm and decisive under pressure

Required Experience & Skills
  • 10+ years experience in customer service leadership
  • Proven experience managing remote/offshore teams
  • Strong English communication (verbal + written)
  • Experience with:
    • Customer support platforms (e.g., Zendesk, Freshdesk, Salesforce Service Cloud)
    • VOIP/call systems
  • Strong ability to manage priorities in a remote environment

Nice to Have
  • Experience supporting U.S.-based customers
  • Background in:
    • Facility management
    • Energy
    • Tech-enabled services
  • Experience in:
    • Startups
    • Scaling teams
  • Experience building training programs from scratch

What a Typical Day Looks Like
  • Review team performance and KPIs
  • Coach agents and provide feedback
  • Conduct call reviews and QA checks
  • Support onboarding and training sessions
  • Handle escalations and complex cases
  • Collaborate with internal teams on improvements

In short:
You ensure the team performs at a high, consistent level - every day.
Key Metrics (KPIs)
  • Customer satisfaction (CSAT) and service quality
  • Team productivity and performance metrics
  • Training effectiveness and onboarding success
  • Escalation resolution speed and quality
  • Process adherence and consistency

Why This Role Stands Out
  • High ownership of team performance and outcomes
  • Direct impact on customer experience and retention
  • Opportunity to build and scale training systems
  • Leadership visibility and influence across operations
  • Growth path into senior operations or CX leadership roles

Interview Process
  • Initial Phone Screen
  • Video Interview with Pavago Recruiter
  • Practical Assessment (training/QA scenario)
  • Client Interview
  • Offer & Onboarding

Apply Now
If you:
  • Have led remote customer service teams
  • Know how to coach, train, and improve performance
  • Thrive in fast-paced, high-accountability environments

This role is a strong fit.

Apply