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Remote Customer Feedback Jobs in Virginia (NOW HIRING)

QCi

Hoboken, NJ or Remote with Travel Division : Revenue Department: Customer Success About Us: Quantum ... Capture customer feedback and insights to inform product improvements, documentation, and internal ...

Maximus

CSR II Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

General information Job Posting Title CSR II Operations (Temporary, Remote McAllen, TX) Date Friday ... feedback when needed, provide input on call trends, processes, procedures, and training. - May ...

Maximus

CSR II Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

General information Job Posting Title CSR II Operations (Temporary, Remote Lawrence KS) Date Friday ... feedback when needed, provide input on call trends, processes, procedures, and training. - May ...

Maximus

CSR I Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

General information Job Posting Title CSR I Operations (Temporary, Remote Lawrence KS) Date Friday ... feedback when needed, provide input on call trends, processes, procedures, and training. - May ...

Maximus

CSR I Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

General information Job Posting Title CSR I Operations (Temporary, Remote McAllen, TX) Date Friday ... feedback when needed, provide input on call trends, processes, procedures, and training. - May ...

InSource Solutions

Marketing Intern

Richmond, VA · On-site +1

$14.75 - $19.75/hr

Monitor social media platforms for trending news, ideas, and customer feedback to help inform ... Flexible work environment with opportunities for remote collaboration. About InSource Solutions ...

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All JobsCustomer Feedback JobsRemote Customer Feedback JobsRemote Customer Feedback Jobs in Virginia

Remote Customer Feedback information

What is the difference between Remote Customer Feedback vs Remote Customer Service Representative?

AspectRemote Customer FeedbackRemote Customer Service Representative
Primary RoleCollects and analyzes customer feedback to improve products/servicesHandles customer inquiries, resolves issues, and provides support
Required SkillsCommunication, data analysis, feedback collection toolsCommunication, problem-solving, product knowledge
Work EnvironmentRemote, often flexible hours, focused on feedback platformsRemote, customer interaction via chat, email, or phone
Common CertificationsCustomer experience, survey tools, data analysisCustomer service, communication skills

While both roles are remote and involve customer interaction, Remote Customer Feedback focuses on gathering and analyzing customer opinions to inform business decisions. In contrast, Remote Customer Service Representatives directly assist customers with issues, providing support and solutions. Both roles require strong communication skills, but their core responsibilities differ significantly.

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What job categories do people searching Remote Customer Feedback jobs in Virginia look for? The top searched job categories for Remote Customer Feedback jobs in Virginia are:
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Remote Customer Feedback jobs near you

Solutions Sales Engineer (Remote)

Quantum Computing Inc.

Arlington, VA • On-site, Remote

Full-time

Re-posted 20 days ago

Job description

Job Title
Solutions Sales Engineer
Job Description
Location: Hoboken, NJ or Remote with Travel
Division: Revenue
Department: Customer Success
About Us:
Quantum Computing Inc. (QCi) (Nasdaq: QUBT) is an innovative, integrated photonics company that provides accessible and affordable quantum machines to the world today. QCi products are designed to operate at room temperature and low power at an affordable cost. The Company's portfolio of core technology and products offer unique capabilities in the areas of high-performance computing, artificial intelligence, cyber security as well as remote sensing applications.
Position Description:
The Senior Solutions Sales Engineer is a high-impact, customer-facing role responsible for driving both technical adoption and revenue growth. This role blends solutions engineering, sales engineering, product expertise, Python prototyping, and hands-on deployments for QCi's quantum and quantum-inspired computing platforms.
You will support the full customer lifecycle: pre-sales discovery, demos, proof-of-concepts, deployment, onboarding, troubleshooting, and long-term adoption. You should be equally comfortable designing technical solutions, presenting to customers, and rolling up your sleeves during on-site installs for multi-day engagements. Ideal for someone who thrives in emerging technology, enjoys field work and collaboration, and can translate complex quantum concepts into practical business value.
Duties and Responsibilities:
  • Serve as the primary customer-facing technical lead, handling discovery, demos, support, and ongoing guidance.
  • Review, triage, and route support tickets while maintaining clear communication with customers and internal teams.
  • Develop Python-based proofs-of-concept to validate use cases and demonstrate platform capabilities.
  • Lead on-site deployments, integrations, and user onboarding (including multi-day customer visits).
  • Translate quantum and reservoir computing concepts into practical business value for diverse audiences.
  • Support the sales cycle through technical discovery, demos, solution design, and proposal inputs.
  • Represent QCi at conferences and events by delivering live demos and engaging prospects.
  • Capture customer feedback and insights to inform product improvements, documentation, and internal workflows.
  • Collaborate cross-functionally with Sales, Engineering, Product, Data Science, and Marketing to deliver tailored solutions and aligned customer experiences.

Required Skills and Experience:
  • Bachelor's degree in Computer Science, Engineering, Physics, Applied Mathematics, Information Technology, Natural Sciences, or related technical/business field.
  • Master's degree or quantum/AI focus preferred.
  • 5-8+ years in customer-facing technical roles (Solutions Engineering, Sales Engineering, Technical Account Management, Customer Success Engineering, Application Engineering).
  • Strong track record supporting sales cycles, delivering demos, and enabling technical decision-making.
  • Advanced Python proficiency, including scripting, prototyping, data libraries (pandas, numpy), and experience supporting embedded software or internal tools.
  • Understanding of resource access, system permissions, APIs, and basic architecture principles.
  • Experience in on-site deployments, system integrations, hardware/software configuration, and troubleshooting.
  • Confident public speaker capable of representing QCi at industry events and customer briefings.
  • Excellent written/verbal communication and the ability to break down complex concepts for any audience.
  • Strong organization, prioritization, and problem-solving skills in fast-moving environments.
  • Experience with collaboration/support tools such as Jira, Confluence, Salesforce, and ticketing systems.
  • Willingness to travel 30-50%, including multi-day onsite customer engagements (3-5 days).

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