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Remote Customer Experience Jobs in Raleigh, NC (NOW HIRING)

Guidebook

Customer Support Representative

Raleigh, NC · On-site +1

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge ... Skilled at collaborating with a remote team working across multiple time zones * Experience with ...

New

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION ... Executive Liaison Experience: Proven ability to build relationships and communicate effectively ...

IQVIA

Director, Remote Research Clinicians

Durham, NC · Remote

... and customer experience. * Identify opportunities for standardization across service lines ... remote visits in AD or Dir level role Experience * Significant experience in clinical research ...

IQVIA

Director, Remote Research Clinicians

Durham, NC · Remote

... and customer experience. * Identify opportunities for standardization across service lines ... remote visits in AD or Dir level role Experience * Significant experience in clinical research ...

XACT

Customer Service Specialist - NC

Raleigh, NC · On-site +1

$14.99 - $15/hr

This is a remote position. Customer Service Specialist - Make a Difference for Our Customers Every ... customer experience through thoughtful upselling, cross-selling, or problem-solving ● Stay ...

New

Tantalus

Senior Manager, Customer Success

Raleigh, NC · On-site +1

Education and Experience: * 5+ years of Team Leadership and Sales Strategy Management, demonstrating ability to inspire and drive results. * 10+ years of proven Customer Success/Account Management or ...

NetApp

Product Manager - Active IQ

Morrisville, NC · Remote

Familiarity with remote support tools and knowledge management systems. * Understanding of supportability engineering and self-service experiences. * Experience using customer feedback and support ...

Liveops

Remote Spanish Bilingual Customer Service

Durham, NC · Remote

$15 - $18.75/hr

At least 1 year of phone-based customer support experience * Computer skills, including navigating multiple systems and documenting call notes * Ability to sit for long periods * Patience and empathy

Liveops

Remote Spanish Bilingual Customer Service

Cary, NC · Remote

$14.25 - $18/hr

At least 1 year of phone-based customer support experience * Computer skills, including navigating multiple systems and documenting call notes * Ability to sit for long periods * Patience and empathy

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Remote Customer Experience information

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How much do remote customer experience jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote customer experience in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a remote customer experience?

A Remote Customer Experience job involves assisting customers virtually through phone, email, chat, or social media to resolve inquiries, provide support, and enhance their overall experience with a company. These roles focus on communication, problem-solving, and ensuring customer satisfaction from a remote location. Responsibilities may include troubleshooting issues, processing orders, handling complaints, and gathering customer feedback. Strong interpersonal skills, patience, and a customer-first mindset are essential for success in this role.

What does a typical day look like for someone in a remote customer experience role?

A typical day in a Remote Customer Experience position involves handling customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in your company’s CRM system. You’ll often collaborate with other team members or departments to resolve more complex problems or escalate tickets as needed. Remote roles usually require frequent virtual check-ins with your team and participation in ongoing training to stay updated on products and processes. Balancing responsiveness, multitasking, and independent problem-solving is key to success, as most of your work will be self-directed while ensuring customers receive timely and effective support.

What are the key skills and qualifications needed to thrive in the remote customer experience position, and why are they important?

Excelling in Remote Customer Experience requires strong communication abilities, problem-solving skills, and a customer-centric mindset, often combined with a high school diploma or equivalent. Familiarity with CRM platforms like Zendesk, Salesforce, or Freshdesk, and proficiency in digital communication tools are commonly expected. Notable soft skills include patience, empathy, adaptability, and efficient time management. These skills are vital because they enable representatives to deliver exceptional service, resolve issues promptly, and maintain customer loyalty in a virtual environment.

What are the most commonly searched types of Customer Experience jobs in Raleigh, NC?

The most popular types of Customer Experience jobs in Raleigh, NC are:

What are popular job titles related to Remote Customer Experience jobs in Raleigh, NC?

For Remote Customer Experience jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience jobs in Raleigh, NC look for?

The top searched job categories for Remote Customer Experience jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Customer Experience jobs?

Cities near Raleigh, NC with the most Remote Customer Experience job openings:

Remote Customer Experience jobs near you
Infographic showing various Remote Customer Experience job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Support Representative

Guidebook

Raleigh, NC • On-site, Remote

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Job Description
About Guidebook
Guidebook is the leading mobile app platform for events and engagement with a strong focus on higher education. Universities and colleges use Guidebook to run admissions events, orientation programs, and campus engagement to bring their student communities together. We are an ambitious team building a category-defining product, and we love working with people who care about education, technology, and bringing people together.
About the job
We are looking for a Customer Support Representative to own frontline support. In this role, you will troubleshoot issues and serve as a calm, capable voice when our customers need it most.
A great Customer Support Representative is a true product expert who enjoys sharing their knowledge & creativity to drive customer retention. They find satisfaction in solving a hard ticket, in making a frustrated customer feel heard, and fine-tuning our AI-first operations to deliver consistently great customer experiences.
Please note: A short video is required with your application. See the "What to provide with your application" for details.
Key responsibilities
  • Technical Support - Own a queue of customer tickets, hopping on a phone/video call when needed, resolving issues, escalating thoughtfully, and writing clear, warm responses
  • Product Expertise - Become fluent in Guidebook's Builder CMS and the broader product suite
  • Customer Advocacy - Identify trends in the customer experience and surface opportunities for improvement to Product and Engineering
  • Weekend Support - Monitor the queue for critical issues on assigned weekends
  • AI Optimization - Improve our AI tooling by evaluating its answers, maintaining documentation, and giving feedback to make it better
Your first 12 months
Within 3 months, you'll:
  • Achieve a strong working knowledge of our customer base, Guidebook's Builder CMS, and our AI tools so you own the queue of customer tickets - resolving the majority without escalation
  • Build collaborative relationships across Customer Success, Sales, Product, and Engineering

Within 6 months, you'll:
  • Be a resident expert on our platform across customer use-cases and make meaningful improvements to the documentation informing our AI tools
  • Advocate for customers by translating issues & insights into actionable recommendations

Within 12 months, you'll:
  • Be an EDU domain expert
  • Serve as a consultative advisor to drive customer success
About you
You are genuinely curious about how things work. When something breaks, your instinct is to figure out why and pursue a real solution. You are comfortable working with all clients: from the most tech-minded & forward-thinking, to those using a smartphone for the first time. You are excited about making our AI tooling smarter, with a good instinct for when a human conversation matters more than an automated one.
Characteristics of the ideal candidate
  • 1+ years of professional experience in SaaS support, customer success, or similar customer-facing role
  • Outstanding written and verbal communication skills
  • High attention to detail and strong organization skills
  • Exceptional time & task management across multiple systems and tools
  • Skilled at collaborating with a remote team working across multiple time zones
  • Experience with the following tools is a plus, but not required: Zendesk, Fin (Intercom), Claude, Slack, Jira, Salesforce, and any modern CMS
  • Familiarity with the events industry, higher education space is a plus, but not required
Compensation
  • Annual On-Target Earnings (OTE): $50,000-$55,000 depending on experience, with variable based on support and business performance
Perks
  • 100% paid benefits: medical, dental, and vision
  • Short-term and long-term disability
  • Unlimited vacation time
  • 401(k) program with matching benefits
  • Stock options
  • Awesome company culture and fun virtual hangouts
  • MacBook and accessories to make you comfortable working from home
  • Awesome annual company retreats
What to provide with your application
  • Resume
  • Cover letter
  • A video no longer than 5 minutes with the following:
    • State your name, the role you're applying for, and the company you're applying to
    • Tell us what drew you to this role and our mission
    • Tell us about a customer interaction you are especially proud of. What was the situation, and how did you help the customer?
    • What is a school event, conference, or other event experience you will never forget? What made it great?
Equal Opportunity Employer
At Guidebook, we're committed to cultivating an inclusive work environment for everyone - and we know that's best achieved, in part, with a diverse workforce. We're working on increasing diversity across the company. If you're looking to join a team that is smart, highly motivated, and also values work/life balance, we can't wait to hear how you can add to our growing culture!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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