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Remote Customer Experience Jobs in Raleigh, NC (NOW HIRING)

Melio

Customer Success Manager

Raleigh, NC · Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION ... Executive Liaison Experience: Proven ability to build relationships and communicate effectively ...

CRC

Customer Service Specialist

Raleigh, NC · On-site +1

$17/hr

Remote About the Role We are seeking a Customer Service Specialist who is passionate about ... Experience in customer service, call center, or administrative support * Background in background ...

Liveops

Remote Spanish Bilingual Customer Service

Durham, NC · Remote

$15 - $18.75/hr

At least 1 year of phone-based customer support experience * Computer skills, including navigating multiple systems and documenting call notes * Ability to sit for long periods * Patience and empathy

Liveops

Remote Spanish Bilingual Customer Service

Apex, NC · Remote

$11.75 - $14.75/hr

At least 1 year of phone-based customer support experience * Computer skills, including navigating multiple systems and documenting call notes * Ability to sit for long periods * Patience and empathy

Liveops

Remote Spanish Bilingual Customer Service

Cary, NC · Remote

$14.25 - $18/hr

At least 1 year of phone-based customer support experience * Computer skills, including navigating multiple systems and documenting call notes * Ability to sit for long periods * Patience and empathy

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Remote Customer Experience information

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How much do remote customer experience jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote customer experience in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the remote customer experience position, and why are they important?

Excelling in Remote Customer Experience requires strong communication abilities, problem-solving skills, and a customer-centric mindset, often combined with a high school diploma or equivalent. Familiarity with CRM platforms like Zendesk, Salesforce, or Freshdesk, and proficiency in digital communication tools are commonly expected. Notable soft skills include patience, empathy, adaptability, and efficient time management. These skills are vital because they enable representatives to deliver exceptional service, resolve issues promptly, and maintain customer loyalty in a virtual environment.

What does a typical day look like for someone in a remote customer experience role?

A typical day in a Remote Customer Experience position involves handling customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in your company’s CRM system. You’ll often collaborate with other team members or departments to resolve more complex problems or escalate tickets as needed. Remote roles usually require frequent virtual check-ins with your team and participation in ongoing training to stay updated on products and processes. Balancing responsiveness, multitasking, and independent problem-solving is key to success, as most of your work will be self-directed while ensuring customers receive timely and effective support.

What is a remote customer experience?

A Remote Customer Experience job involves assisting customers virtually through phone, email, chat, or social media to resolve inquiries, provide support, and enhance their overall experience with a company. These roles focus on communication, problem-solving, and ensuring customer satisfaction from a remote location. Responsibilities may include troubleshooting issues, processing orders, handling complaints, and gathering customer feedback. Strong interpersonal skills, patience, and a customer-first mindset are essential for success in this role.

What are the most commonly searched types of Customer Experience jobs in Raleigh, NC? The most popular types of Customer Experience jobs in Raleigh, NC are:
What are popular job titles related to Remote Customer Experience jobs in Raleigh, NC? For Remote Customer Experience jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Experience jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Experience jobs? Cities near Raleigh, NC with the most Remote Customer Experience job openings:
Remote Customer Experience jobs near you
Infographic showing various Remote Customer Experience job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Remote Licensed Insurance Sales Representative - State Farm Experience Required

Pam Herndon - State Farm Agency

Chapel Hill, NC • Remote

$50K - $85K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 28 days ago

Job description

Remote Licensed Insurance Sales Representative - State Farm Experience Required

Location: Remote (North Carolina)

Job Type: Full-Time

Expected Total Annual Compensation: $50,000 - $85,000 per year
Compensation includes a base pay of $20.00 per hour plus uncapped performance bonuses. Bonuses are earned through insurance production and financial services sales. Top performers have the opportunity to earn substantially more.

Are You an Experienced State Farm Team Member Looking for a Remote Opportunity?

Pam Herndon State Farm is looking for an experienced Licensed Insurance Sales Representative to join our successful North Carolina agency. If you have previous State Farm agency experience, enjoy helping customers protect what matters most, and are passionate about building lasting relationships, we'd love to meet you.

For more than 30 years, our agency has proudly served customers throughout Chapel Hill and communities across North Carolina by providing exceptional insurance and financial services. We believe in doing business the right way—with integrity, professionalism, and a genuine commitment to helping people prepare for life's unexpected moments.

This is an outstanding opportunity to join a respected, established agency while enjoying the flexibility of working remotely.

Why You'll Love Working Here
  • Fully Remote Position
  • Established State Farm agency serving North Carolina for over 30 years
  • Guaranteed hourly base pay plus uncapped bonuses
  • Excellent earning potential
  • Bonus opportunities for Financial Services production
  • 3% employer-paid 401(k) contribution after one year (whether or not you contribute)
  • Paid holidays
  • Five paid vacation days
  • Five paid sick days
  • Eight hours of paid birthday leave
  • Supportive, experienced team focused on your success
What You'll Earn
  • Guaranteed $20.00 per hour base pay
  • Performance bonuses
  • Additional bonus opportunities for Financial Services products sold with qualifying new Auto policies
  • Expected total annual compensation of $50,000-$85,000+
QualificationsRequired
  • Active North Carolina Property & Casualty License
  • Active North Carolina Life & Health License
  • Previous State Farm agency experience (required)
  • Strong insurance sales experience
  • Excellent communication and relationship-building skills
  • Ability to work independently in a remote environment
  • Strong organizational and time management skills
  • Ability to meet sales and production goals
Preferred
  • North Carolina resident
  • Experience selling Auto, Home, Renters, Life, Health, and Financial Services products
  • Proven success with cross-selling and account rounding
  • Experience using State Farm systems and processes
What You'll Do
  • Develop relationships with new and existing customers
  • Quote and sell Auto, Homeowners, Renters, Condo, Life, Health, and other State Farm insurance products
  • Identify opportunities to provide additional insurance protection and financial services
  • Cross-sell Life Insurance and Financial Services products to existing customers
  • Follow up with internet leads, referrals, and agency-generated opportunities
  • Educate customers about coverage options that fit their needs
  • Deliver remarkable customer service throughout the sales process
  • Maintain accurate customer records using State Farm systems
  • Consistently achieve individual sales goals while contributing to overall agency success
Benefits
  • 3% employer-paid 401(k) contribution after one year of employment (regardless of employee participation)
  • Paid holidays
  • Five paid vacation days
  • Five paid sick days
  • Eight hours of paid birthday leave
  • Full-time remote position
  • Ongoing coaching and support
  • Opportunity for long-term career growth with an established State Farm agency
Why Pam Herndon State Farm?

Our mission is simple; help people protect what matters most while providing remarkable customer service every day. We are committed to creating a positive, supportive work environment where experienced insurance professionals can thrive, grow, and build rewarding careers.

If you're an experienced State Farm professional looking for the flexibility of working remotely while continuing to build a successful insurance career, we'd love to hear from you.

Apply today and join one of North Carolina's most established and respected State Farm agencies.