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Remote Customer Experience Jobs in Raleigh, NC (NOW HIRING)

3E

Customer Success Manager

Raleigh, NC · Remote

$74K - $84K/yr

Experience working with geographically distributed customers and traveling for onsite meetings Location and travel This role follows a remote work arrangement and must be based in Texas. Travel and ...

IQVIA

Director, Remote Research Clinicians

Durham, NC · Remote

... and customer experience. * Identify opportunities for standardization across service lines ... remote visits in AD or Dir level role Experience * Significant experience in clinical research ...

IQVIA

Director, Remote Research Clinicians

Durham, NC · Remote

... and customer experience. * Identify opportunities for standardization across service lines ... remote visits in AD or Dir level role Experience * Significant experience in clinical research ...

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All JobsCustomer Experience JobsRemote Customer Experience JobsRemote Customer Experience Jobs in Raleigh, NC

Remote Customer Experience information

See Raleigh, NC salary details

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How much do remote customer experience jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote customer experience in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the remote customer experience position, and why are they important?

Excelling in Remote Customer Experience requires strong communication abilities, problem-solving skills, and a customer-centric mindset, often combined with a high school diploma or equivalent. Familiarity with CRM platforms like Zendesk, Salesforce, or Freshdesk, and proficiency in digital communication tools are commonly expected. Notable soft skills include patience, empathy, adaptability, and efficient time management. These skills are vital because they enable representatives to deliver exceptional service, resolve issues promptly, and maintain customer loyalty in a virtual environment.

What does a typical day look like for someone in a remote customer experience role?

A typical day in a Remote Customer Experience position involves handling customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in your company’s CRM system. You’ll often collaborate with other team members or departments to resolve more complex problems or escalate tickets as needed. Remote roles usually require frequent virtual check-ins with your team and participation in ongoing training to stay updated on products and processes. Balancing responsiveness, multitasking, and independent problem-solving is key to success, as most of your work will be self-directed while ensuring customers receive timely and effective support.

What is a remote customer experience?

A Remote Customer Experience job involves assisting customers virtually through phone, email, chat, or social media to resolve inquiries, provide support, and enhance their overall experience with a company. These roles focus on communication, problem-solving, and ensuring customer satisfaction from a remote location. Responsibilities may include troubleshooting issues, processing orders, handling complaints, and gathering customer feedback. Strong interpersonal skills, patience, and a customer-first mindset are essential for success in this role.

What are the most commonly searched types of Customer Experience jobs in Raleigh, NC? The most popular types of Customer Experience jobs in Raleigh, NC are:
What are popular job titles related to Remote Customer Experience jobs in Raleigh, NC? For Remote Customer Experience jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Experience jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Experience jobs? Cities near Raleigh, NC with the most Remote Customer Experience job openings:
Remote Customer Experience jobs near you
Infographic showing various Remote Customer Experience job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Remote Customer Support - Travel Industry

Dreams Travel CR

Raleigh, NC • Remote

Full-time

Posted 15 days ago

Job description

We are looking for motivated individuals who are passionate about travel to join our growing team as Travel Experience Specialists in a remote work environment.

In this role, you will help travelers plan unforgettable experiences by providing destination guidance, organizing travel details, and supporting clients throughout their entire planning process.

As a Travel Experience Specialist, you will work remotely while helping clients transform their travel ideas into well-organized itineraries and memorable experiences. This is an excellent opportunity to develop skills within the travel industry, collaborate with international travel suppliers, and build a flexible career while supporting travelers at every stage of their journey.

Key Responsibilities:

  • Communicate with clients
    through various platforms
  • Assist with travel
    confirmations
  • Provide accurate and helpful
    information
  • Follow up with clients prior
    to travel

Requirements:

  • Strong attention to detail
  • Good organizational skills
  • Customer service experience
    preferred
  • Interest in the travel
    industry

Benefits:

  • Work from home
  • Flexible schedule
  • Ongoing training
  • Growth potential

Apply