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How much do remote bank jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for remote bank in Raleigh, NC is $29.42, according to ZipRecruiter salary data. Most workers in this role earn between $28.80 and $28.80 per hour, depending on experience, location, and employer.

Do remote banks hire remote workers?

Remote banks often hire remote workers for various roles such as customer service, loan processing, and administrative support. These positions typically require strong communication skills, familiarity with banking software, and the ability to work independently in a virtual environment.

What is a remote bank?

A Remote Bank job involves performing banking-related tasks from a remote location, typically from home or a co-working space. These roles can include customer service, fraud prevention, loan processing, or financial advising. Employees use digital tools to assist customers, process transactions, and ensure compliance with banking regulations. Remote banking jobs provide flexibility while maintaining the security and professionalism of traditional banking roles.

What are the key skills and qualifications needed to thrive in the remote bank position?

To thrive in a remote banking role, you need strong financial acumen, customer service expertise, and relevant banking experience or education. Familiarity with digital banking platforms, CRM systems, and secure communication tools is typically required, along with certifications such as anti-money laundering (AML) training. Excellent communication, problem-solving skills, and the ability to work independently are valuable soft skills for this position. These abilities are essential for delivering seamless banking experiences, maintaining compliance, and building customer trust in a remote setting.

What are common challenges faced by professionals working in remote banking positions?

One of the most common challenges in remote banking roles is maintaining clear and secure communication with clients while ensuring the highest level of customer service. Remote bankers must be adept at using digital tools to troubleshoot client issues, process transactions, and provide financial guidance without face-to-face interaction. Staying compliant with evolving regulations and security protocols is also crucial to prevent fraud and data breaches. Success in this role requires being highly organized, proactive in addressing client needs, and adaptable to new technologies and procedures.

What are the most commonly searched types of Bank jobs in Raleigh, NC? The most popular types of Bank jobs in Raleigh, NC are:
What are popular job titles related to Remote Bank jobs in Raleigh, NC? For Remote Bank jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Bank jobs in Raleigh, NC look for? The top searched job categories for Remote Bank jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Bank jobs? Cities near Raleigh, NC with the most Remote Bank job openings:
Remote Bank jobs near you
Infographic showing various Remote Bank job openings in Raleigh, NC as of July 2026, with employment types broken down into 76% Full Time, 10% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $61,192 per year, or $29.4 per hour.

Customer Service Representative I (Remote Raleigh, NC)

First Citizens Bank

Raleigh, NC • On-site, Remote

$15.50 - $21.25/hr

Full-time

Posted 3 days ago

New

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 170 rated banks

Job description

Overview

This is a remote role that may only be hired in the following locations: NC
We are looking for candidates who live within 50 miles of our location: 100 E. Tryon Road, Raleigh, NC 27603

Are you looking for a fun and exciting career in the Financial Services Industry?
Are you someone who values integrity?
Are you someone who wants to help valuable customers and resolve issues?
Are you looking for stability?
First Citizens Bank is hiring multiple full-time Customer Service Representatives in our inbound Customer Engagement Center for remote positions. Training will be conducted remote and onsite. After training, candidates have the opportunity to work remote but that may be adjusted at any time based on business-related or performance-based reasons. Candidates must be willing to commute to our office on the 1st day, during the training period, and for other business initiatives as needed.
Bilingual skills (Spanish) are a plus.
Based on the nature of our business, the Bank has certain restrictions on hiring people with criminal histories involving financial crimes, certain drug-related offenses, dishonesty, or breach of trust. Accordingly, we conduct fingerprinting and background checks (criminal, education and verification of previous employment), prior to employment. The Bank will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and federal law including Section 19 of the Federal Deposit Insurance Act.
Hours of Operation: Monday - Friday 8am - 9pm EST, Saturday & Sunday 8am - 8pm EST, various full-time schedules available


Responsibilities
  • Client Service - Answers inbound client calls and chats spanning multiple banks and states. Addresses needs ranging from routine balance and transaction questions to more complex issues requiring further research. Utilizes available Bank tools and resources to provide timely, accurate resolution for each client. Maintains high client service standards throughout all activities.
  • Business Proficiency - Serves as a resource on operations, policy, and procedure information to both associates and clients. Maintains current knowledge of client calls regarding retail, commercial, bankcard, and online banking. Communicates enterprise-wide changes and impacts to clients as necessary.
  • Crime Mitigation - Serves as initial point of contact for reported fraud and forgery. Documents the reported activity and takes appropriate action. Actions may include opening, closing, or placing holds on accounts as well as refunding feeds, submitting affidavits, and escalating to the appropriate internal parties.
  • Sales Support - Identifies cross-sales opportunities through client profiles and account detail information. Promotes Bank products to clients and makes referrals to sales teams when possible.

Qualifications

High school diploma or GED with 1 year call center or customer service experience

Additional Requirements:
* Strong verbal and written communication skills
* Working knowledge of PC-based software
* Ability to work in multiple software applications at one time
* Strong keyboard skills
* Ability to multi-task in a fast-paced environment
* Ability to display professionalism while interacting with others

Other Preferred Qualifications:
* Call center experience
* Bachelor’s degree
* Financial Services experience
* Bilingual (Spanish)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

High school diploma or GED with 1 year call center or customer service experience

Additional Requirements:
* Strong verbal and written communication skills
* Working knowledge of PC-based software
* Ability to work in multiple software applications at one time
* Strong keyboard skills
* Ability to multi-task in a fast-paced environment
* Ability to display professionalism while interacting with others

Other Preferred Qualifications:
* Call center experience
* Bachelor’s degree
* Financial Services experience
* Bilingual (Spanish)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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