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Remote Collections Jobs in Philadelphia, PA (NOW HIRING)

WorkWave

Collections Specialist

Philadelphia, PA · On-site +1

$50K - $54K/yr

Manage the collections process for customer accounts, including proactive outreach on past-due ... Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote ...

QVC

Collections Specialist (US)

West Chester, PA · Remote

$17.50 - $23.75/hr

Reporting to the Supervisor, Customer Collections, you will be responsible for inbound collection ... This role is remote ; job seekers must reside in one of the following states to be considered: NJ ...

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$13

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How much do remote collections jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote collections in Philadelphia, PA is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Collections Specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What are remote collections jobs?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What are the most commonly searched types of Collections jobs in Philadelphia, PA? The most popular types of Collections jobs in Philadelphia, PA are:
What are popular job titles related to Remote Collections jobs in Philadelphia, PA? For Remote Collections jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Remote Collections jobs in Philadelphia, PA look for? The top searched job categories for Remote Collections jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Remote Collections jobs? Cities near Philadelphia, PA with the most Remote Collections job openings:
Remote Collections jobs near you
Infographic showing various Remote Collections job openings in Philadelphia, PA as of May 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $45,052 per year, or $21.7 per hour.
Collections Specialist

Collections Specialist

WorkWave

Philadelphia, PA • On-site, Remote

$50K - $54K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 14 days ago

Job description

We are looking for a proactive Collections Specialist to manage our accounts receivable lifecycle and drive timely payment resolution. Leveraging HighRadius, you will analyze aging reports, perform complex account reconciliations, and resolve billing disputes by partnering with our Sales, Billing, and Finance teams.

The ideal candidate is a strategic communicator who balances a customer-centric approach with a firm commitment to maximizing cash flow and maintaining meticulous financial documentation. We are looking for a detail-oriented problem solver who thrives on month-end reporting and cross-functional collaboration to join our team.

WHAT YOU'LL DO:
  • Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues
  • Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis
  • Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations
  • Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies
  • Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments
  • Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately
  • Maintain accurate documentation of customer interactions, payment commitments, and account status updates
  • Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership as needed
  • Assist with month-end activities and reporting related to collections and accounts receivable
  • Provide professional and customer-focused communication while driving timely payment resolution
  • Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership appropriately
WHAT YOU'LL BRING:
  • Bachelor's degree
  • Experience in full-cycle collections and accounts receivable required
  • Experience working with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms preferred
  • Strong understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices
  • Ability to analyze customer accounts and identify root causes of delinquency or payment discrepancies
  • Strong Excel and reporting skills, including the ability to analyze large sets of financial data
  • Excellent verbal and written communication skills with the ability to professionally manage difficult customer conversations
  • Highly organized and extremely detail oriented with strong follow-through skills
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Ability to collaborate cross-functionally and build relationships across departments
  • Strong problem-solving and critical-thinking abilities
  • Consistently delivers results with integrity, professionalism, accountability, and sound judgment
  • Maintains stable performance under pressure while handling sensitive customer and financial situations with tact and professionalism
  • Self-motivated with the ability to work independently while also contributing positively to a team environment
$50,000 - $54,000 a year

Please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.

WHAT YOU SHOULD KNOW ABOUT US:  
We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
We openly accept others as they are and build strong partnerships based on trust
Teamwork and collaboration is key to help our colleagues and customers solve their challenges
Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! 
 
LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: 
Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. 
 
A GLOBAL COMPANY WITH A LOCAL PRESENCE:
  We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.   
Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn't feasible, or to help with cross training, team building and/or brainstorming. 
We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.  
Whether you work remotely or take advantage of one of our offices, you'll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.
 
RELAX, WE'VE GOT YOU COVERED: 
Employees can expect a robust benefits package, including health and dental and 401k with company match
AND BEYOND...
Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
Up to 4 weeks paid bonding leave
Tuition reimbursement
Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
24/7 access to virtual medical care with Teladoc
Quarterly awards based on peer nominations
Regional discounts and perks
Opportunities to participate in charitable events and give back to the community 
 
GROW WITH US: 
We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year 
 
JOIN OUR WINNING TEAM! 
10 Time winner of Best Place to Work in New Jersey by NJBiz!
WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)  
 
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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