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Remote Case Management Jobs in Springfield, MA (NOW HIRING)

Aflac, Incorporated

Mgr, Customer Solutions

Windsor, CT · Remote

$100K - $130K/yr

If the role is remote, there may be occasions that you are requested to come to the office based on ... Strong project management, leadership, and organizational development skills. * Thorough ...

Aflac Incorporated

Mgr, Customer Solutions

Windsor, CT · Remote

$100K - $130K/yr

If the role is remote, there may be occasions that you are requested to come to the office based on ... Strong project management, leadership, and organizational development skills. * Thorough ...

Aflac, Incorporated

Sr Consult, Claims Resolution

Windsor, CT · Remote

$110K - $150K/yr

If the role is remote, there may be occasions that you are requested to come to the office based on ... Bachelor's Degree in Management, Business Administration, Health Care Management or a related field ...

New

Aflac, Incorporated

Social Worker

Windsor, CT · Remote

$70K - $90K/yr

If the role is remote, there may be occasions that you are requested to come to the office based on ... Familiarity with disability claim management concepts * Good understanding of medical terminology ...

New

Aflac Incorporated

Social Worker

Windsor, CT · Remote

$70K - $90K/yr

If the role is remote, there may be occasions that you are requested to come to the office based on ... Familiarity with disability claim management concepts * Good understanding of medical terminology ...

Nexthink

Enterprise Account Executive

Hartford, CT · On-site +1

... billion. #LI-Remote We are looking for an Enterprise Account Executive to drive new business ... Build, manage, and execute a regional sales strategy for the North Central territory. * Prospect ...

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All JobsCase Management JobsRemote Case Management JobsRemote Case Management Jobs in Springfield, MA

Remote Case Management information

See Springfield, MA salary details

$14

$24

$42

How much do remote case management jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote case management in Springfield, MA is $24.67, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.83 per hour, depending on experience, location, and employer.

How to become a remote case management?

To become a remote case manager, typically you need a relevant degree such as social work, nursing, or healthcare administration, along with experience in case management or social services. Certification, like the Certified Case Manager (CCM), can enhance job prospects. Strong communication skills and proficiency with case management software are also important for success in a remote setting.

How does remote case management typically facilitate effective collaboration with interdisciplinary teams?

In remote case management, collaboration with interdisciplinary teams is often achieved through regular virtual meetings, secure messaging platforms, and shared documentation systems. Case managers coordinate care by maintaining clear communication with healthcare providers, social workers, and external agencies, ensuring that all parties are updated on client progress and needs. While working remotely can present challenges such as time zone differences and technology barriers, most organizations provide access to digital tools and scheduled check-ins to support seamless teamwork. This collaborative environment enables case managers to deliver comprehensive and coordinated care, even when working from different locations.

What is the difference between Remote Case Management vs Remote Social Work?

AspectRemote Case ManagementRemote Social Work
Required CredentialsCase management certification, relevant experienceSocial work degree (BSW, MSW), licensure
Work EnvironmentHealthcare, insurance, community organizationsHealthcare, mental health, child welfare agencies
Employer & Industry UsageInsurance companies, healthcare providers, social service agenciesHospitals, clinics, government agencies, nonprofits
Common Search & ComparisonYesYes

Remote Case Management and Remote Social Work share similarities in working with clients remotely and requiring relevant certifications. However, social workers typically hold degrees and licenses, and work in broader social service settings, while case managers focus on coordinating care within healthcare or insurance industries. Both roles are vital in supporting clients remotely but differ in credentials and specific industry applications.

What are the key skills and qualifications needed to thrive as a remote case manager, and why are they important?

To thrive as a Remote Case Manager, you need a background in social work or related fields, strong organizational skills, and experience with case management processes. Familiarity with case management software, electronic documentation systems, and sometimes certifications like CCM (Certified Case Manager) are typically required. Exceptional communication, empathy, and problem-solving skills help build rapport and effectively support clients remotely. These skills ensure efficient service delivery, client engagement, and successful outcomes while working from a distance.

What type of remote case management makes the most money?

In remote case management, specialized roles such as clinical case managers, nurse case managers, or those with advanced certifications tend to earn higher salaries. Experience, industry (e.g., healthcare, insurance), and proficiency with case management software also influence earning potential.

What is remote case management?

Remote case management is a process where case managers coordinate and oversee services for clients, such as patients or social service recipients, from a remote location using digital communication tools. This approach allows professionals to assess needs, develop care plans, monitor progress, and provide support without in-person meetings. Remote case management is increasingly popular in healthcare, social work, and insurance sectors, offering flexibility and expanded access to services. It relies on secure technology to maintain client confidentiality and ensure effective communication. This model can improve efficiency and client engagement, especially for individuals in rural or underserved areas.

What are the most commonly searched types of Case Management jobs in Springfield, MA?

The most popular types of Case Management jobs in Springfield, MA are:

What are popular job titles related to Remote Case Management jobs in Springfield, MA?

For Remote Case Management jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Remote Case Management jobs in Springfield, MA look for?

The top searched job categories for Remote Case Management jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Remote Case Management jobs?

Cities near Springfield, MA with the most Remote Case Management job openings:

Remote Case Management jobs near you
Infographic showing various Remote Case Management job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $51,314 per year, or $24.7 per hour.

Mgr, Customer Solutions

Aflac, Incorporated

Windsor, CT • Remote

$100K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Aflac rating

7.2

Company rating: 7.2 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

246th of 308 rated insurance

Job description

Salary Range: 100,000-130,000

Job Posting End Date: August 5, 2026

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

 

What does it take to be successful at Aflac?

  • Acting with Integrity
  • Communicating Effectively
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Change
  • Supporting Organizational Goals
  • Working with Diverse Populations

What does it take to be successful in this role?

  • Knowledge of operational processes, service delivery models, and applicable business practices.
  • Knowledge of regulatory, compliance, and industry requirements relevant to the function.
  • Strong project management, leadership, and organizational development skills.
  • Thorough understanding of market trends and competitive landscape, with the ability to apply insights to develop effective business solutions.
  • Knowledge of products, systems, and tools, including the ability to apply technical expertise to support business operations
  • Strong written, verbal, and presentation skills.

Education & Experience Required

  • Bachelor’s Degree In a related field
  • 6 or more years of job-related experience
  • 4 years in a leadership, senior or supervisory capacity.

Or an equivalent combination of education and experience

 

Principal Duties & Responsibilities

 • Supports the development and execution of strategies to drive customer satisfaction, retention, and program performance.

• Manages day-to-day client relationships and service delivery to ensure alignment with service standards, best practices, and client requirements.

• Coordinates and implements initiatives to support customer loyalty and retention.

• Oversees the application of service standards, best practices, and client requirements, ensuring consistent service delivery and resolution of issues.

• Evaluates performance against objectives and identifies opportunities to improve customer satisfaction, program performance, and operational effectiveness.

• Identifies and addresses operational issues impacting assigned customers and business performance, ensuring timely and effective resolution.

• Partners with sales and account teams to support client needs, implementation activities, and business objectives.

• Supports the planning and implementation of policies, objectives, and departmental activities to ensure service quality and customer retention.

• Reviews nonstandard customer requests and provides recommendations, considering customer relationships, compliance requirements, and business objectives.

• Contributes to the development and implementation of solutions to address evolving customer and business needs, including process and system enhancements.

• Participates in pre-sale and sales activities, including client discussions and proposal support, as needed.

Total Rewards

The salary range for this job is $100,000 to $130,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

 

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

 

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

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