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Case Management Assistant Jobs in Springfield, MA

Baystate Health

Case Manager Assistant

Springfield, MA · On-site

The Case Management Assistant will work collaboratively with patients and Case Managers to communicate and document accurate clinical and regulatory information. * Collaborate with internal and ...

VIABILITY, INC

AFC Case Management Nurse

Springfield, MA · On-site

$36.06/hr

As a Case Management Nurse, you'll have the opportunity to use your clinical expertise to make a ... Work independently while collaborating with an interdisciplinary team. * Assist with program ...

Encompass Health

Case Manager

Ludlow, MA · On-site

$21 - $27/hr

Complete case management addendums and all required documentation. * Maintain knowledge of ... Schedule and facilitate family conferences as needed. * Assist patient with timely procuring ...

Crisp Recruit

Case Manager

Hartford, CT · On-site

$20.25 - $26/hr

... management of payments. * Office Support: Assist with various office tasks and contribute to ... Experience with case management systems is an advantage. * Interpersonal Skills: Strong ...

Catholic Charities

BOOST Case Manager

Hartford, CT · On-site

$19.76/hr

Case Management & Participant Support * Establish and maintain positive, supportive relationships with BOOST participants. * Assist participants in enrolling in local colleges, universities, training ...

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Case Management Assistant information

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How much do case management assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for case management assistant in Springfield, MA is $20.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.85 per hour, depending on experience, location, and employer.

What is a case management assistant?

Case management assistants are professionals who support case managers in coordinating services and resources for clients, often in healthcare, social services, or legal settings. Their duties typically include scheduling appointments, maintaining case files, communicating with clients and service providers, and assisting with documentation. They help ensure that clients receive appropriate care and services efficiently, allowing case managers to focus on more complex tasks. Case management assistants play a vital role in improving client outcomes by providing organizational and administrative support.

What does a case management assistant do?

A case management assistant provides support for patients and senior staff to assist in a transfer of care. You prepare any necessary documentation to ease the transition, determine what kind of services patients need, and coordinate with other workers. Responsibilities vary with the type of position. Some case management assistants work with the elderly to ensure they can continue to live an independent life. Others help people with disabilities meet their basic needs to safeguard their quality of life. You may also provide support for people with addictions to transition into a sober lifestyle.

What are the key skills and qualifications needed to thrive as a case management assistant?

To thrive as a Case Management Assistant, you need a background in healthcare administration or social services, strong organizational skills, and typically an associate degree or relevant experience. Familiarity with case management software, electronic health records (EHRs), and documentation systems is commonly required. Excellent communication, attention to detail, and teamwork are essential soft skills for supporting case managers and interacting with clients. These skills ensure efficient case coordination, accurate record-keeping, and effective support for both clients and the case management team.

What are some common challenges faced by case management assistants, and how can they be managed effectively?

Case Management Assistants often encounter challenges such as balancing a high caseload, maintaining thorough documentation, and coordinating communication between clients, healthcare providers, and other stakeholders. Effective time management and strong organizational skills are essential to handle multiple priorities efficiently. Building good rapport with team members and utilizing case management software can streamline communication and documentation, making the role more manageable and rewarding.

What is the difference between Case Management Assistant vs Social Services Coordinator?

AspectCase Management AssistantSocial Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationBachelor's degree in social work, psychology, or related field; licensure may be preferred
Work EnvironmentHealthcare facilities, community agencies, hospitalsCommunity organizations, government agencies, healthcare settings
Employer & Industry UsageHospitals, clinics, social service agenciesNonprofits, government programs, social service departments
Common Search & Comparison IntentUnderstanding entry-level roles assisting case managersManaging client programs and coordinating services

While both roles support client services, a Case Management Assistant typically provides administrative and logistical support to case managers, often requiring less formal education. A Social Services Coordinator takes on a more active role in managing client programs and requires a higher level of education and experience. Both positions are vital in social service settings but differ in responsibilities and qualifications.

How much does a case management assistant make?

The average salary for a case management assistant in Florida is around $35,000 to $45,000 per year, depending on experience, certifications, and the specific employer. Entry-level positions may start lower, while experienced assistants with specialized skills can earn higher wages. Salaries can also vary based on the work environment and workload.
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What are the most commonly searched types of Case Management jobs in Springfield, MA?

The most popular types of Case Management jobs in Springfield, MA are:

What job categories do people searching Case Management Assistant jobs in Springfield, MA look for?

The top searched job categories for Case Management Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Case Management Assistant jobs?

Cities near Springfield, MA with the most Case Management Assistant job openings:

Case Management Assistant jobs near you
Infographic showing various Case Management Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,035 per year, or $20.7 per hour.

Case Manager Assistant

Baystate Health

Springfield, MA • On-site

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Baystate Health rating

6.1

Company rating: 6.1 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

727th of 898 rated healthcare providers

Job description

Baystate Health, a nationally recognized leader in healthcare quality and safety, is searching for a Case Manager Assistant to join their inpatient Case Management Team.
What you will do:
  • The Case Management Assistant will work collaboratively with patients and Case Managers to communicate and document accurate clinical and regulatory information.
  • Collaborate with internal and external partners to address financial advocacy for the patient/organization.
  • Audit Charts for Medicare requirements and communicate regulations effectively.
  • Assist with follow-up appointments and telephone calls and other post acute/transitional planning care needs.
  • Support coordination with representatives from insurance companies, accountable care organizations, home care agencies, skilled nursing facilities, durable medical equipment companies, and transportation agencies.

What you will need:
  • High School Diploma or GED requires. Associate degree preferred.
  • Two years to five years prior experience a health-related field.
  • Insurance/payer experience preferred.
  • Basic knowledge of Medical Terminology.

What you need to know:
  • Part-Time 16 hrs. a week
  • Must be available to work between 8:00 AM- 4:30 PM, Monday through Friday, and every fourth weekend, with 1-2 holidays a year.
  • Location - Baystate Medical Center- 759 Chestnut Street, Springfield.

THE ADVANTAGES OF WORKING WITH BAYSTATE!
  • Excellent Compensation High-quality, low-cost medical, dental and vision and life insurance
  • Generous PTO
  • Continuing education support and reimbursement
  • 403b retirement company match & annual company contribution based on years of service.
  • Wellbeing programs that include but are not limited to mental, physical, and financial health.
  • Pet, home, auto and personal insurance
  • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
  • Wellbeing programs that include but are not limited to mental, physical, and financial health.

Baystate Health, western Massachusetts' only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.
We strive to be the place where we can help you build the career you deserve - apply today - YOU belong at Baystate!
OUR COMPENSATION PHILOSOPHY
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$20.79 - $23.90 - $28.08
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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