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Case Management Assistant Jobs in Springfield, MA

Baystate Health

Case Manager Assistant

Springfield, MA · On-site

The Case Management Assistant will work collaboratively with patients and Case Managers to communicate and document accurate clinical and regulatory information. * Collaborate with internal and ...

Baystate Health

Case Manager Assistant

Springfield, MA · On-site

The Case Management Assistant will work collaboratively with patients and Case Managers to communicate and document accurate clinical and regulatory information. * Collaborate with internal and ...

VIABILITY, INC

AFC Case Management Nurse

Springfield, MA · On-site

$36.06/hr

As a Case Management Nurse, you'll have the opportunity to use your clinical expertise to make a ... Work independently while collaborating with an interdisciplinary team. * Assist with program ...

Encompass Health

Case Manager

Ludlow, MA

$21 - $27/hr

Complete case management addendums and all required documentation. * Maintain knowledge of ... Schedule and facilitate family conferences as needed. * Assist patient with timely procuring ...

Crisp Recruit

Case Manager

Hartford, CT

$20.25 - $26/hr

... management of payments. * Office Support: Assist with various office tasks and contribute to ... Experience with case management systems is an advantage. * Interpersonal Skills: Strong ...

Catholic Charities

BOOST Case Manager

Hartford, CT · On-site

$19.76/hr

Case Management & Participant Support * Establish and maintain positive, supportive relationships with BOOST participants. * Assist participants in enrolling in local colleges, universities, training ...

Catholic Charities

VOCA Case Manager

Hartford, CT · On-site

$50K/yr

Successfully engage clients in services as demonstrated by client completion rates, maintained or increased client functioning and client satisfaction rates. * Assist in case management services ...

Crawford and Company

RN Case Manager

Hartford, CT · On-site

You'll provide effective case management services in a costeffective manner, delivering medical ... assist with their financial, health/wellness, continuing education/training and other needs:

Genex

Bilingual Medical Field Case Manager

Hartford, CT · On-site

$21.75 - $27.50/hr

... case management process. Works as an intermediary between carriers, attorneys, medical care ... assist in training/orientation of new staff as requested. • Monitors functions assigned to non ...

genex

Bilingual Medical Field Case Manager

Hartford, CT

$21.75 - $27.50/hr

May assist in training/orientation of new staff as requested. Monitors functions assigned to non-case managers and provides input on the performance of support staff to their supervisor. Other duties ...

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Case Management Assistant information

See Springfield, MA salary details

$13

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$29

How much do case management assistant jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for case management assistant in Springfield, MA is $21.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $24.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a case management assistant?

To thrive as a Case Management Assistant, you need a background in healthcare administration or social services, strong organizational skills, and typically an associate degree or relevant experience. Familiarity with case management software, electronic health records (EHRs), and documentation systems is commonly required. Excellent communication, attention to detail, and teamwork are essential soft skills for supporting case managers and interacting with clients. These skills ensure efficient case coordination, accurate record-keeping, and effective support for both clients and the case management team.

What does a case management assistant do?

A case management assistant provides support for patients and senior staff to assist in a transfer of care. You prepare any necessary documentation to ease the transition, determine what kind of services patients need, and coordinate with other workers. Responsibilities vary with the type of position. Some case management assistants work with the elderly to ensure they can continue to live an independent life. Others help people with disabilities meet their basic needs to safeguard their quality of life. You may also provide support for people with addictions to transition into a sober lifestyle.

What is the difference between Case Management Assistant vs Social Services Coordinator?

AspectCase Management AssistantSocial Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationBachelor's degree in social work, psychology, or related field; licensure may be preferred
Work EnvironmentHealthcare facilities, community agencies, hospitalsCommunity organizations, government agencies, healthcare settings
Employer & Industry UsageHospitals, clinics, social service agenciesNonprofits, government programs, social service departments
Common Search & Comparison IntentUnderstanding entry-level roles assisting case managersManaging client programs and coordinating services

While both roles support client services, a Case Management Assistant typically provides administrative and logistical support to case managers, often requiring less formal education. A Social Services Coordinator takes on a more active role in managing client programs and requires a higher level of education and experience. Both positions are vital in social service settings but differ in responsibilities and qualifications.

What are some common challenges faced by case management assistants, and how can they be managed effectively?

Case Management Assistants often encounter challenges such as balancing a high caseload, maintaining thorough documentation, and coordinating communication between clients, healthcare providers, and other stakeholders. Effective time management and strong organizational skills are essential to handle multiple priorities efficiently. Building good rapport with team members and utilizing case management software can streamline communication and documentation, making the role more manageable and rewarding.

What is a case management assistant?

Case management assistants are professionals who support case managers in coordinating services and resources for clients, often in healthcare, social services, or legal settings. Their duties typically include scheduling appointments, maintaining case files, communicating with clients and service providers, and assisting with documentation. They help ensure that clients receive appropriate care and services efficiently, allowing case managers to focus on more complex tasks. Case management assistants play a vital role in improving client outcomes by providing organizational and administrative support.
More about Case Management Assistant jobs

What are the most commonly searched types of Case Management jobs in Springfield, MA?

The most popular types of Case Management jobs in Springfield, MA are:

What job categories do people searching Case Management Assistant jobs in Springfield, MA look for?

The top searched job categories for Case Management Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Case Management Assistant jobs?

Cities near Springfield, MA with the most Case Management Assistant job openings:

Case Management Assistant jobs near you
Infographic showing various Case Management Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Temporary. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $44,062 per year, or $21.2 per hour.

Case Manager Assistant

Baystate Health

Springfield, MA • On-site

Part-time

Posted 6 days ago

Baystate Health rating

6.3

Company rating: 6.3 out of 10

Based on 142 frontline employees who took The Breakroom Quiz

670th of 887 rated healthcare providers

Job description

We are looking for a Part Time Case Management Assistant to join our team!
What you will do:
  • The Case Management Assistant will work collaboratively with patients and Case Managers to communicate and document accurate clinical and regulatory information.
  • Collaborate with internal and external partners to address financial advocacy for the patient/organization.
  • Audit Charts for Medicare requirements and communicate regulations effectively
  • Assist with follow-up appointments and telephone calls and other post acute/transitional planning care needs.
  • Support coordination with representatives from insurance companies, accountable care organizations, home care agencies, skilled nursing facilities, durable medical equipment companies, and transportation agencies.

What you will need:
  • High School Diploma or GED requires. Associate's Degree preferred.
  • Two years to five years prior experience a health related field.
  • Associates degree in Human Services Field preferred.
  • Insurance/payer experience preferred.
  • Basic knowledge of Medical Terminology.

What you need to know:
  • Part Time Opportunity 16 hours
  • Must be available to work between 7:30 AM- 4:00 PM, Monday through Friday, and every other weekend , including one holiday a year.
  • Location - Baystate Medical Center- 759 Chestnut Street, Springfield.

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$20.79 - $23.90 - $28.08
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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