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Case Management Assistant Jobs in Springfield, MA

Educational Data Systems, Inc.

Case Manager

Hartford, CT · On-site

$56K/yr

... Case Management Expectations: Successful Elements: Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and ...

Educational Data Systems, Inc.

Case Manager

Enfield, CT · On-site

$56K/yr

... Case Management Expectations: Successful Elements: Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and ...

Educational Data Systems, Inc.

Case Manager

Hartford, CT · On-site

$56K/yr

... Case Management Expectations: Successful Elements: Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and ...

Educational Data Systems, Inc.

Case Manager

Hartford, CT · On-site

$56K/yr

... Case Management Expectations: Successful Elements: Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and ...

Educational Data Systems, Inc.

Case Manager

Hartford, CT · On-site

$56K/yr

... Case Management Expectations Successful Elements: • Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and ...

Educational Data Systems, Inc.

Case Manager

Enfield, CT · On-site

$56K/yr

... Case Management Expectations: Successful Elements: Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and ...

Educational Data Systems, Inc.

Case Manager

Enfield, CT · On-site

$56K/yr

... Case Management Expectations: Successful Elements: Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and ...

Encompass Health

Case Manager

Ludlow, MA

$21 - $27/hr

Complete case management addendums and all required documentation. * Maintain knowledge of ... Schedule and facilitate family conferences as needed. * Assist patient with timely procuring ...

Catholic Charities

BOOST Case Manager

Hartford, CT · On-site

$19.76/hr

Case Management & Participant Support * Establish and maintain positive, supportive relationships with BOOST participants. * Assist participants in enrolling in local colleges, universities, training ...

Crawford and Company

RN Case Manager

Hartford, CT · On-site

You'll provide effective case management services in a costeffective manner, delivering medical ... assist with their financial, health/wellness, continuing education/training and other needs:

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All JobsCase Management JobsCase Management Assistant JobsCase Management Assistant Jobs in Springfield, MA

Case Management Assistant information

See Springfield, MA salary details

$12

$20

$28

How much do case management assistant jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for case management assistant in Springfield, MA is $20.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.85 per hour, depending on experience, location, and employer.

What is the highest paid case manager?

The highest paid case managers are often those with advanced certifications, extensive experience, and specialized skills in healthcare, legal, or social services. Salaries can reach over $80,000 annually, especially for senior or managerial roles in large organizations or healthcare systems. Geographic location and industry also influence compensation levels for case management assistants and related roles.

What are the key skills and qualifications needed to thrive as a Case Management Assistant, and why are they important?

To thrive as a Case Management Assistant, you need a background in healthcare administration or social services, strong organizational skills, and typically an associate degree or relevant experience. Familiarity with case management software, electronic health records (EHRs), and documentation systems is commonly required. Excellent communication, attention to detail, and teamwork are essential soft skills for supporting case managers and interacting with clients. These skills ensure efficient case coordination, accurate record-keeping, and effective support for both clients and the case management team.

What Is the Job of a Case Management Assistant?

A case management assistant provides support for patients and senior staff to assist in a transfer of care. You prepare any necessary documentation to ease the transition, determine what kind of services patients need, and coordinate with other workers. Responsibilities vary with the type of position. Some case management assistants work with the elderly to ensure they can continue to live an independent life. Others help people with disabilities meet their basic needs to safeguard their quality of life. You may also provide support for people with addictions to transition into a sober lifestyle.

What is the difference between Case Management Assistant vs Social Services Coordinator?

AspectCase Management AssistantSocial Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationBachelor's degree in social work, psychology, or related field; licensure may be preferred
Work EnvironmentHealthcare facilities, community agencies, hospitalsCommunity organizations, government agencies, healthcare settings
Employer & Industry UsageHospitals, clinics, social service agenciesNonprofits, government programs, social service departments
Common Search & Comparison IntentUnderstanding entry-level roles assisting case managersManaging client programs and coordinating services

While both roles support client services, a Case Management Assistant typically provides administrative and logistical support to case managers, often requiring less formal education. A Social Services Coordinator takes on a more active role in managing client programs and requires a higher level of education and experience. Both positions are vital in social service settings but differ in responsibilities and qualifications.

What do assistant case managers do?

Assistant case managers support case managers by helping to coordinate client services, gather information, and maintain case files. They often communicate with clients, healthcare providers, and social service agencies, and may use case management software to track progress and document interactions. Strong organizational and communication skills are essential for this role.

What are some common challenges faced by Case Management Assistants, and how can they be managed effectively?

Case Management Assistants often encounter challenges such as balancing a high caseload, maintaining thorough documentation, and coordinating communication between clients, healthcare providers, and other stakeholders. Effective time management and strong organizational skills are essential to handle multiple priorities efficiently. Building good rapport with team members and utilizing case management software can streamline communication and documentation, making the role more manageable and rewarding.

Is being a MOA a good entry-level job?

A Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it provides experience with administrative tasks, patient interaction, and medical record management. It typically requires basic certification or training and offers opportunities for skill development and career advancement in healthcare settings.

Do you need a degree to be a case management assistant?

A degree is not always required to become a case management assistant, but many employers prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, organization, and familiarity with case management software can be important, and some positions may require additional certifications or training.

What are case management assistants?

Case management assistants are professionals who support case managers in coordinating services and resources for clients, often in healthcare, social services, or legal settings. Their duties typically include scheduling appointments, maintaining case files, communicating with clients and service providers, and assisting with documentation. They help ensure that clients receive appropriate care and services efficiently, allowing case managers to focus on more complex tasks. Case management assistants play a vital role in improving client outcomes by providing organizational and administrative support.
More about Case Management Assistant jobs
What are the most commonly searched types of Case Management jobs in Springfield, MA? The most popular types of Case Management jobs in Springfield, MA are:
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Case Management Assistant jobs near you
Infographic showing various Case Management Assistant job openings in Springfield, MA as of July 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Temporary. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $43,035 per year, or $20.7 per hour.
Denials Coordinator-Case Management

Denials Coordinator-Case Management

Valley Health Systems

Holyoke, MA

$20.57 - $30.69/hr

Part-time

Posted 15 days ago

Job description

Note: The compensation range noted above represents the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range.

Denials Coordinator for Case Management.  Under the direct supervision of the Manager of Case Management, the Denials Coordinator is responsible for monitoring denials, appeals and resolution from participating insurance carriers. Will generate and process denial letters and Notice of Action (NOA) for pre-services, leveling of care and denied medical services.  Maintains the denial and/or appeals electronic database.  Serves as the department liaison for all denial and/or appeals issues.  

Responsibilities are not limited to functions within the Case Management Assistant role and will require elements of cross training.

REQUIREMENTS:  High school graduate or equivalent required.  Preference will be given to applicants having prior experience with denials and appeals.  

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