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Case Management Assistant Jobs in Springfield, MA

Mental Health Association - Western MA

Case Manager

Chicopee, MA · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Adjust support based on individual needs. * Assist participants with the transition to stable ... Promote skill development in areas such as ADLs, money management, transportation, and social ...

Mental Health Association, Inc.

Case Manager

Chicopee, MA · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Adjust support based on individual needs. * Assist participants with the transition to stable ... Promote skill development in areas such as ADLs, money management, transportation, and social ...

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Case Management Assistant information

See Springfield, MA salary details

$13

$21

$29

How much do case management assistant jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for case management assistant in Springfield, MA is $21.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $24.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a case management assistant?

To thrive as a Case Management Assistant, you need a background in healthcare administration or social services, strong organizational skills, and typically an associate degree or relevant experience. Familiarity with case management software, electronic health records (EHRs), and documentation systems is commonly required. Excellent communication, attention to detail, and teamwork are essential soft skills for supporting case managers and interacting with clients. These skills ensure efficient case coordination, accurate record-keeping, and effective support for both clients and the case management team.

What does a case management assistant do?

A case management assistant provides support for patients and senior staff to assist in a transfer of care. You prepare any necessary documentation to ease the transition, determine what kind of services patients need, and coordinate with other workers. Responsibilities vary with the type of position. Some case management assistants work with the elderly to ensure they can continue to live an independent life. Others help people with disabilities meet their basic needs to safeguard their quality of life. You may also provide support for people with addictions to transition into a sober lifestyle.

What is the difference between Case Management Assistant vs Social Services Coordinator?

AspectCase Management AssistantSocial Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationBachelor's degree in social work, psychology, or related field; licensure may be preferred
Work EnvironmentHealthcare facilities, community agencies, hospitalsCommunity organizations, government agencies, healthcare settings
Employer & Industry UsageHospitals, clinics, social service agenciesNonprofits, government programs, social service departments
Common Search & Comparison IntentUnderstanding entry-level roles assisting case managersManaging client programs and coordinating services

While both roles support client services, a Case Management Assistant typically provides administrative and logistical support to case managers, often requiring less formal education. A Social Services Coordinator takes on a more active role in managing client programs and requires a higher level of education and experience. Both positions are vital in social service settings but differ in responsibilities and qualifications.

What are some common challenges faced by case management assistants, and how can they be managed effectively?

Case Management Assistants often encounter challenges such as balancing a high caseload, maintaining thorough documentation, and coordinating communication between clients, healthcare providers, and other stakeholders. Effective time management and strong organizational skills are essential to handle multiple priorities efficiently. Building good rapport with team members and utilizing case management software can streamline communication and documentation, making the role more manageable and rewarding.

What is a case management assistant?

Case management assistants are professionals who support case managers in coordinating services and resources for clients, often in healthcare, social services, or legal settings. Their duties typically include scheduling appointments, maintaining case files, communicating with clients and service providers, and assisting with documentation. They help ensure that clients receive appropriate care and services efficiently, allowing case managers to focus on more complex tasks. Case management assistants play a vital role in improving client outcomes by providing organizational and administrative support.
More about Case Management Assistant jobs

What are the most commonly searched types of Case Management jobs in Springfield, MA?

The most popular types of Case Management jobs in Springfield, MA are:

What job categories do people searching Case Management Assistant jobs in Springfield, MA look for?

The top searched job categories for Case Management Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Case Management Assistant jobs?

Cities near Springfield, MA with the most Case Management Assistant job openings:

Case Management Assistant jobs near you
Infographic showing various Case Management Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Temporary. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $44,062 per year, or $21.2 per hour.

RN Case Coordinator

Hartford HealthCare at Home

Hartford, CT • On-site

Full-time

Re-posted 3 days ago

Job description

Work where every moment matters.
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
Hartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.
We invite you to explore the opportunities in a hospital that has the highest degree of respect for its nurses and takes great pride in the quality of care we provide and in the integrity of our institution!
The Case Coordination Department at Hartford Hospital is responsible for the assessment of patient needs for the most appropriate level of care across the continuum. Our staff consist of Registered Nurses experienced in discharge planning and case management and embrace a universal concept of patient advocacy. They are well supported by a team of administrative assistants of various roles and functions enabling a smooth and timely transition for all patients to the next level of care.
Position Summary:
The primary focus of this position is on facilitating patient throughput. As a Case Coordinator at Hartford Hospital, assigned to a select inpatient population, you will assess patients for appropriate level of care; coordinate their care and services across the care continuum; identify risk factors; facilitate involvement of support services; perform utilization management functions; develop and implement transition planning activities; utilize and document aspects of care in our case management specific computer applications; and collaborate with other health care team members on process and quality improvement initiatives. You will gain the opportunity to become a key member of a collaborative nursing team, in which patients and their care will be your first priority.
Qualifications:
• The successful candidate will possess a CT RN license
• ASN required, BSN preferred.
• Three years acute-care, and diversified clinical nursing experience, including medical/surgical nursing is required; case management, home care, and/or managed care experience strongly considered
• Excellent communication, negotiation and conflict resolution skills required.
• Knowledge of computer applications and reimbursement systems preferred.
• Certification in case management desired.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Hartford HealthCare at Home logo

About Hartford HealthCare at Home

Sourced by ZipRecruiter

Hartford HealthCare at Home, based in Wethersfield, Connecticut, US, is a premier provider in the healthcare industry, specifically in home-based care services. Their official website can be accessed at hartfordhealthcareathome.org. They offer a wide range of services including nursing, physical therapy, occupational therapy, speech therapy, social work, and home health aid. The company was established with the mission to enhance the capability of people to achieve optimal health and wellbeing through its home care services. They maintain a patient-centric approach and belief in making a real difference in people's lives. As an integral part of Hartford HealthCare, they share the vision to be “most trusted for personalized coordinated care”.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Wethersfield, CT, US

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