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Case Management Assistant Jobs in Springfield, MA

Insight Global

Housing Case Manager

Hartford, CT · On-site

$22/hr

Housing Case Managers assist project-based and scattered-site tenant-clients by providing services and referrals for a variety of needs including general assistance, substance abuse counseling ...

Vitra Health

RN Case Manager (Contract)

Springfield, MA · On-site

$51 - $55/hr

... * Assist clients and families with accessing healthcare services, community programs, and support resources. Ongoing Monitoring & Case Management * Conduct regular in-home visits to monitor client ...

Vitra Health

RN Case Manager (Contract)

Springfield, MA · On-site

$51 - $55/hr

... * Assist clients and families with accessing healthcare services, community programs, and support resources. Ongoing Monitoring & Case Management * Conduct regular in-home visits to monitor client ...

VITRA Health

RN Case Manager (Contract)

Springfield, MA

$51 - $55/hr

... * Assist clients and families with accessing healthcare services, community programs, and support resources. Ongoing Monitoring & Case Management * Conduct regular in-home visits to monitor client ...

Vitra Health

LPN Case Manager (West)

Springfield, MA · On-site

$38 - $43/hr

... * Assist with obtaining information and accessing other healthcare and community services ... Perform other duties within the scope of practice as assigned by management. * Licensed by the ...

Mental Health Association, Inc.

Case Manager

Chicopee, MA · On-site

$19 - $21/hr

Adjust support based on individual needs. * Assist participants with the transition to stable ... Promote skill development in areas such as ADLs, money management, transportation, and social ...

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All JobsCase Management Assistant JobsCase Management Assistant Jobs in Springfield, MA

Case Management Assistant information

See Springfield, MA salary details

$12

$20

$28

How much do case management assistant jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for case management assistant in Springfield, MA is $20.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.85 per hour, depending on experience, location, and employer.

What is the highest paid case manager?

The highest paid case managers are often those with advanced certifications, extensive experience, and specialized skills in healthcare, legal, or social services. Salaries can reach over $80,000 annually, especially for senior or managerial roles in large organizations or healthcare systems. Geographic location and industry also influence compensation levels for case management assistants and related roles.

What are the key skills and qualifications needed to thrive as a Case Management Assistant, and why are they important?

To thrive as a Case Management Assistant, you need a background in healthcare administration or social services, strong organizational skills, and typically an associate degree or relevant experience. Familiarity with case management software, electronic health records (EHRs), and documentation systems is commonly required. Excellent communication, attention to detail, and teamwork are essential soft skills for supporting case managers and interacting with clients. These skills ensure efficient case coordination, accurate record-keeping, and effective support for both clients and the case management team.

What Is the Job of a Case Management Assistant?

A case management assistant provides support for patients and senior staff to assist in a transfer of care. You prepare any necessary documentation to ease the transition, determine what kind of services patients need, and coordinate with other workers. Responsibilities vary with the type of position. Some case management assistants work with the elderly to ensure they can continue to live an independent life. Others help people with disabilities meet their basic needs to safeguard their quality of life. You may also provide support for people with addictions to transition into a sober lifestyle.

What is the difference between Case Management Assistant vs Social Services Coordinator?

AspectCase Management AssistantSocial Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationBachelor's degree in social work, psychology, or related field; licensure may be preferred
Work EnvironmentHealthcare facilities, community agencies, hospitalsCommunity organizations, government agencies, healthcare settings
Employer & Industry UsageHospitals, clinics, social service agenciesNonprofits, government programs, social service departments
Common Search & Comparison IntentUnderstanding entry-level roles assisting case managersManaging client programs and coordinating services

While both roles support client services, a Case Management Assistant typically provides administrative and logistical support to case managers, often requiring less formal education. A Social Services Coordinator takes on a more active role in managing client programs and requires a higher level of education and experience. Both positions are vital in social service settings but differ in responsibilities and qualifications.

What do assistant case managers do?

Assistant case managers support case managers by helping to coordinate client services, gather information, and maintain case files. They often communicate with clients, healthcare providers, and social service agencies, and may use case management software to track progress and document interactions. Strong organizational and communication skills are essential for this role.

What are some common challenges faced by Case Management Assistants, and how can they be managed effectively?

Case Management Assistants often encounter challenges such as balancing a high caseload, maintaining thorough documentation, and coordinating communication between clients, healthcare providers, and other stakeholders. Effective time management and strong organizational skills are essential to handle multiple priorities efficiently. Building good rapport with team members and utilizing case management software can streamline communication and documentation, making the role more manageable and rewarding.

Is being a MOA a good entry-level job?

A Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it provides experience with administrative tasks, patient interaction, and medical record management. It typically requires basic certification or training and offers opportunities for skill development and career advancement in healthcare settings.

Do you need a degree to be a case management assistant?

A degree is not always required to become a case management assistant, but many employers prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, organization, and familiarity with case management software can be important, and some positions may require additional certifications or training.

What are case management assistants?

Case management assistants are professionals who support case managers in coordinating services and resources for clients, often in healthcare, social services, or legal settings. Their duties typically include scheduling appointments, maintaining case files, communicating with clients and service providers, and assisting with documentation. They help ensure that clients receive appropriate care and services efficiently, allowing case managers to focus on more complex tasks. Case management assistants play a vital role in improving client outcomes by providing organizational and administrative support.
More about Case Management Assistant jobs
What are the most commonly searched types of Case Management jobs in Springfield, MA? The most popular types of Case Management jobs in Springfield, MA are:
What are popular job titles related to Case Management Assistant jobs in Springfield, MA? For Case Management Assistant jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Case Management Assistant jobs in Springfield, MA look for? The top searched job categories for Case Management Assistant jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Case Management Assistant jobs? Cities near Springfield, MA with the most Case Management Assistant job openings:
Case Management Assistant jobs near you

Case Manager

Mental Health Association - Western MA

Chicopee, MA • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Position Summary
The Case Manager for the State Opioid Response (SOR) Rapid Rehousing Program provides outreach, assessment, and housing support to individuals transitioning from residential substance use treatment into independent living. This position involves building strong community relationships, supporting tenancy stabilization, and providing case management with a trauma-informed, person-centered approach. The Case Manager assists participants with identifying safe, affordable housing, accessing benefits, and integrating into the community.
Pay Range: $19-$21 an hour
Open Shift: Monday through Friday 9am-5pm (40hrs), some flexibility required
Key Responsibilities
  • Assess participant eligibility and support enrollment in the Rapid Rehousing program.
  • Conduct community-based outreach and engagement to identify participants' strengths, needs, and recovery goals.
  • Assist participants in locating affordable housing, including applications, landlord meetings, and apartment viewings.
  • Support participants transitioning from treatment to independent living, including after housing placement.
  • Provide tenancy support and education, assisting participants with landlord communication and housing responsibilities.
  • Help participants develop safety plans and relapse prevention strategies.
  • Build and maintain strong working relationships with local landlords and housing providers.
  • Manage participant files, documentation, and service notes in accordance with program guidelines.
  • Coordinate move-in logistics, including furnishings, utilities, and address changes.
  • Assist with employment and education efforts to support long-term housing stability.
  • Support participants with budgeting, money management, and benefits navigation.
  • Provide transportation to appointments and housing-related activities as needed.

About the Division of Supportive Housing (DSH)
The Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness, many of whom are also navigating challenges related to substance use, incarceration, or trauma. DSH programs focus on long-term stability and help participants transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower individuals to build a foundation for recovery, self-sufficiency, and a better quality of life.
Equal Opportunity Statement
The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements
  • Valid driver's license, acceptable driving record, reliable vehicle, and sufficient automobile insurance.
  • Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.
  • Must be able to pass and maintain certifications in CPR and first aid.
  • Must be at least 21 years old.
  • Requires 6 months experience with individuals with mental health and/or substance use challenges or individuals with a history of housing instability preferred.
  • High school diploma or GED required. Bachelor's degree preferred.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (403B, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Long Term Disability
  • $19-$21 an hour

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