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Human Services Case Manager Jobs in Springfield, MA

Catholic Charities

BOOST Case Manager

Hartford, CT · On-site

$19.76/hr

POSITION SUMMARY The BOOST Case Manager is an experienced human services professional responsible for providing comprehensive case management and administrative support for the BOOST program. This ...

ServiceNet

Autism Case Manager

Northampton, MA · On-site

$20/hr

ServiceNet, a leading Human Services agency, is seeking compassionate, dedicated, and enthusiastic individuals to join our team. As a Case Manager / Autism Specialist, you will work directly with a ...

genex

Bilingual Medical Field Case Manager

Hartford, CT · On-site

$21.75 - $27.50/hr

A current, unrestricted license or certification to practice a health or human services discipline ... Pursue URAC-recognized certification in case management (CCM, CDMS, CRC, CRRN or COHN) upon ...

Genex

Bilingual Medical Field Case Manager

Hartford, CT · On-site

$21.75 - $27.50/hr

A current, unrestricted license or certification to practice a health or human services discipline ... Pursue URAC-recognized certification in case management (CCM, CDMS, CRC, CRRN or COHN) upon ...

genex

Bilingual Medical Field Case Manager

Hartford, CT

$21.75 - $27.50/hr

A current, unrestricted license or certification to practice a health or human services discipline ... Pursue URAC-recognized certification in case management (CCM, CDMS, CRC, CRRN or COHN) upon ...

ServiceNet

Autism Case Manager

Northampton, MA · On-site

$20/hr

ServiceNet, a leading Human Services agency, is seeking compassionate, dedicated, and enthusiastic individuals to join our team. As a Case Manager / Autism Specialist, you will work directly with a ...

Catholic Charities

VOCA Case Manager

Hartford, CT · On-site

$50K/yr

This role provides case management services to clients to empower them and improve their self ... Associates/Bachelor Degree, preferably in a human service field with knowledge of Community ...

South Middlesex Opportu

Case Manager, PDPR

Palmer, MA · On-site

$22/hr

... and Human Services. Hybrid Work Option: Hybrid work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Case Manager position is eligible to work from ...

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All JobsHuman Services Case JobsHuman Services Case Manager JobsHuman Services Case Manager Jobs in Springfield, MA

Human Services Case Manager information

See Springfield, MA salary details

$5

$22

$33

How much do human services case manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for human services case manager in Springfield, MA is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.18 per hour, depending on experience, location, and employer.

What are some common challenges human services case managers face when working with diverse client populations?

Human Services Case Managers often encounter challenges such as language barriers, cultural differences, and varying levels of client engagement. Navigating these challenges requires strong communication skills, cultural competence, and adaptability. Case managers must also balance large caseloads, manage time effectively, and collaborate closely with other agencies or service providers to ensure clients receive comprehensive support. Continuous learning and seeking feedback from colleagues can help case managers address these challenges and deliver better outcomes for clients.

What is a human services case manager?

Human Services Case Managers are professionals who help individuals and families access social services, resources, and support tailored to their needs. They assess clients' situations, develop care plans, coordinate services like housing, healthcare, or counseling, and monitor progress to ensure goals are met. Case managers act as advocates, connecting clients with community resources and providing ongoing support throughout the process. Their work is essential in helping people overcome challenges related to mental health, substance abuse, poverty, and family issues.

What is the difference between Human Services Case Manager vs Social Worker?

AspectHuman Services Case ManagerSocial Worker
CredentialsOften requires a bachelor's degree in human services, social work, or related fieldTypically requires a bachelor's or master's degree in social work (BSW or MSW) and licensure
Work EnvironmentCommunity agencies, healthcare facilities, schools, non-profitsHospitals, mental health clinics, government agencies, private practices
Employer & IndustryNon-profits, government programs, healthcare organizationsHealthcare, mental health, child welfare, government agencies

While both roles focus on supporting individuals in need, Human Services Case Managers primarily coordinate services and connect clients with resources, often with a bachelor's degree. Social Workers typically have advanced degrees and may provide therapy, advocacy, and case management, often working in clinical settings. Both roles are vital in the social services industry but differ in scope and qualifications.

What do human services case managers do?

Human services case managers assess clients' needs, develop service plans, and connect individuals to resources such as healthcare, housing, and social services. They often document cases, coordinate with community agencies, and monitor progress to support clients' well-being and independence.

What are the key skills and qualifications needed to thrive as a human services case manager?

To thrive as a Human Services Case Manager, you need a background in social work or a related field, case management experience, and often a bachelor's degree in social sciences. Familiarity with case management software, client databases, and sometimes certifications like Certified Case Manager (CCM) are typically required. Strong interpersonal skills, active listening, and cultural sensitivity help build trust and effectively advocate for clients. These abilities ensure effective client support, resource coordination, and successful outcomes in complex social service environments.
What job categories do people searching Human Services Case Manager jobs in Springfield, MA look for? The top searched job categories for Human Services Case Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Human Services Case Manager jobs? Cities near Springfield, MA with the most Human Services Case Manager job openings:
Human Services Case Manager jobs near you
Infographic showing various Human Services Case Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $46,014 per year, or $22.1 per hour.

Protective Services Case Manager - Bilingual English/Spanish

Greater Springfield Senior Services, Inc. (GSSSI)

Springfield, MA • On-site

$62K/yr

Full-time

Posted 29 days ago

Job description

Full-time, 35 hours/week
NOT remote
Full-time position in Protective Services Unit of Elder Services Agency. Duties include intake, investigation, service plans and monitoring cases of abuse and neglect of elders. Requires home visits, knowledge of community resources, ability to work with families, case writing, record keeping and word processing skills. Must have valid driver's license, reliable transportation and be available for rotating on-call duties. Excellent benefits package.
Minimum Qualifications:
Masters or higher degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, and at least one year of experience in counseling, casework, case management, preferably in a Protective Services or crisis intervention role; or (b) A Bachelors' degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, and at least two years of experience in counseling, casework or case management providing protective or crisis intervention services.
Must be able to climb multiple flights of stairs
Fluency in English and Spanish required.
LSW preferred.
Travel reimbursement is $0.70/mile
Public Service Loan Forgiveness (PSLF)
If you are employed by a not-for-profit organization such as GSSSI, you may be eligible for the PSLF Program for student loans.

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