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Human Services Case Manager Jobs in Springfield, MA

Crisp Recruit

Case Manager

Hartford, CT · On-site

$20.25 - $26/hr

As we expand our reach and continue to provide unparalleled legal services, the Case Manager role has become a key component of our success. This position will ensure seamless coordination between ...

Regard Healthcare

Case Manager

Cummington, MA · On-site

$24 - $27/hr

Working under the supervision of the Senior Therapist, the Case Manager advocates for clients, addresses immediate needs, coordinates services within community resources, and helps ensure the safety ...

Mercy Housing & Shelter Corp

Case Manager

Hartford, CT · On-site

$22 - $24/hr

Case Manager Department: Young Adult Services (YAS) Reports To: Director of Young Adult Services FLSA Status : Non-Exempt PHI Access Code Level 2 Scheduled Work Times/Locations Monday - Friday, 8 ...

Mercy Housing & Shelter Corp

Case Manager

Hartford, CT · On-site

$22 - $24/hr

Case Manager Department: Young Adult Services (YAS) Reports To: Director of Young Adult Services FLSA Status : Non-Exempt PHI Access Code Level 2 Scheduled Work Times/Locations Monday - Friday, 8 ...

Perfect Care Inc.

Case Manager

Hartford, CT · Remote

$20.50 - $26.25/hr

... with money management and provide support in obtaining and maintaining entitlements * Develop ... Bachelor's degree in Human Services, Social Work, Psychology, or related field preferred * Minimum ...

Boca Recovery Center

Case Manager

Springfield, MA · On-site

$20 - $25.75/hr

Case Manager Location: On Site - Springfield, Massachusetts Department ... Clinical Services Reports to: Clinical Director Salary: Competitive, based on experience and ...

Boca Recovery Center

Case Manager

Springfield, MA · On-site

$20 - $25.75/hr

Case Manager Location: On Site - Springfield, Massachusetts Department ... Clinical Services Reports to: Clinical Director Salary: Competitive, based on experience and ...

Boca Recovery Center

Case Manager

Springfield, MA · On-site

$20 - $25.75/hr

Case Manager Location: On Site - Springfield, Massachusetts Department ... Clinical Services Reports to: Clinical Director Salary: Competitive, based on experience and ...

Mental Health Association, Inc.

Case Manager

Chicopee, MA · On-site

$19 - $21/hr

The Case Manager provides trauma-informed, person-centered support to individuals in substance use ... Complete initial Adult Comprehensive Assessments, updates, and service plans. * Collaborate as part ...

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Human Services Case Manager information

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How much do human services case manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for human services case manager in Springfield, MA is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.18 per hour, depending on experience, location, and employer.

What is a human services case manager?

Human Services Case Managers are professionals who help individuals and families access social services, resources, and support tailored to their needs. They assess clients' situations, develop care plans, coordinate services like housing, healthcare, or counseling, and monitor progress to ensure goals are met. Case managers act as advocates, connecting clients with community resources and providing ongoing support throughout the process. Their work is essential in helping people overcome challenges related to mental health, substance abuse, poverty, and family issues.

What are the key skills and qualifications needed to thrive as a human services case manager?

To thrive as a Human Services Case Manager, you need a background in social work or a related field, case management experience, and often a bachelor's degree in social sciences. Familiarity with case management software, client databases, and sometimes certifications like Certified Case Manager (CCM) are typically required. Strong interpersonal skills, active listening, and cultural sensitivity help build trust and effectively advocate for clients. These abilities ensure effective client support, resource coordination, and successful outcomes in complex social service environments.

What are some common challenges human services case managers face when working with diverse client populations?

Human Services Case Managers often encounter challenges such as language barriers, cultural differences, and varying levels of client engagement. Navigating these challenges requires strong communication skills, cultural competence, and adaptability. Case managers must also balance large caseloads, manage time effectively, and collaborate closely with other agencies or service providers to ensure clients receive comprehensive support. Continuous learning and seeking feedback from colleagues can help case managers address these challenges and deliver better outcomes for clients.

What is the difference between Human Services Case Manager vs Social Worker?

AspectHuman Services Case ManagerSocial Worker
CredentialsOften requires a bachelor's degree in human services, social work, or related fieldTypically requires a bachelor's or master's degree in social work (BSW or MSW) and licensure
Work EnvironmentCommunity agencies, healthcare facilities, schools, non-profitsHospitals, mental health clinics, government agencies, private practices
Employer & IndustryNon-profits, government programs, healthcare organizationsHealthcare, mental health, child welfare, government agencies

While both roles focus on supporting individuals in need, Human Services Case Managers primarily coordinate services and connect clients with resources, often with a bachelor's degree. Social Workers typically have advanced degrees and may provide therapy, advocacy, and case management, often working in clinical settings. Both roles are vital in the social services industry but differ in scope and qualifications.

What job categories do people searching Human Services Case Manager jobs in Springfield, MA look for?

The top searched job categories for Human Services Case Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Human Services Case Manager jobs?

Cities near Springfield, MA with the most Human Services Case Manager job openings:

Human Services Case Manager jobs near you
Infographic showing various Human Services Case Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $46,014 per year, or $22.1 per hour.

Employment and Training Case Manager

Veterans Inc.

Springfield, MA • On-site

$28.84/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Job description

With the belief that they were there when we needed them, so we must be there now that they need us, Veterans Inc. is the largest provider of supportive services to Veterans and their families. We are seeking to fill the Employment and Training Case Manager position and add valuable members to our team to accomplish our mission!
Employment & Training Case Managers reintegrate homeless and at-risk veterans into meaningful employment as well as addressing the complex barriers they are facing. This team member will be responsible for client assessments, career/employment training/counseling/advocacy, outreaching to locate homeless/at-risk veterans, attending networking events and career/employment fairs, and establishing/maintaining positive professional relationships with local employers. This individual will be supporting the approach of meeting the veteran "where they are at."
WHAT YOU'LL BE RESPONSIBLE FOR DAY TO DAY:
  • Daily functions include job coaching, resume building, job searches, and mock interviews.
  • Performs initial intake and assessments of all veterans for acceptance into Veterans Inc. programs. Assists veterans in developing individual training plans that will fit their specific needs and skills.
  • Tracks and reports case management progress through case notes and conferences with the manager, completes record keeping/documentation responsibilities for monthly reporting into the agency database, and coordinates with all funding sources.
  • Assists veterans with researching and accessing any needed services they may be eligible for from public sources or the VA.
  • Conducts outreach activities to market Veterans Inc. programs and engage new referral sources. Coordinates internal referrals to other Veterans Inc. programs and community-based homeless service providers.
  • Understands all Department of Labor's (DOL) Homeless Veterans' Reintegration Program (HVRP) and Call of Duty Endowment (CODE) functions and initiatives. Understands the U.S. Department of Veterans Affairs' (VA) Vocational Rehabilitation and Employment (VR&E) functions and initiatives.
  • Develops and maintains strong and collaborative working relationships with employers, careers centers, veterans services agencies, etc. to provide a smooth and timely transition for veterans being reintegrated into the workforce.

WHAT YOU MUST HAVE:
  • Bachelor's degree in Human Services, Social Work or other related field required. Military experience could be substituted for a Bachelor's Degree.
  • Minimum of two years experience in Employment Training, Vocational Rehabilitation, Recruitment, Counseling, Outreach/and or Services to the Homeless, or related field, is required.
  • Demonstrated knowledge and experience in working with veteran population preferred.
  • Must have a valid driver's license and reliable vehicle to travel for outreach.
  • Computer proficiency in Microsoft Office Suite.
  • Must be able to pass a background records check.

WHAT WE CAN OFFER YOU
Comprehensive Benefits Package for Full Time employees includes:
  • BCBS Medical, Dental, and Vision Insurance
  • Employer Paid Short and Long-Term Disability and Life Insurance.
  • $2500 Medical Opt-Out program if you have medical coverage through another source.
  • Retirement Plan (403B) with a $2000 Match
  • Flexible Spending Accounts
  • Tuition Reimbursement Program
  • Paid Parental Leave

For more information or to apply now- please visit our website. Please do not mail, email, or fax your cover letter/resume as we are limited to only accepting completed applications through our career page. Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed.
Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. If you need assistance completing an application please contact .
We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.

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